Troubleshooting
If you have problems setting up or using the Remote Commander, first check the batteries (page 7), then check the items below.
Symptom
You cannot operate the components.
You cannot operate the components even after setting the component code numbers.
You cannot control the volume.
The Commander fails to learn the remote control signals.
You cannot operate a component even after you programmed the remote control signals with the “learning” function.
Remedy
•Go closer to the component. The maximum operating distance is approximately 32.8 ft. (10 m).
•Check that you are aiming the Commander directly at the component, and that there are no obstructions between the Commander and the component.
•Turn on the component first, if necessary.
•Check that the component has infrared remote capability. For example, if your component didn’t come with a remote commander, it probably isn’t capable of being controlled by a remote commander.
•You have assigned a different component to the Component Select button or Label key. A corresponding component is fixed by presetting a component code number. Therefore, the name of component you have preset may be different from that of the Component Select button or the Label key. In this case, it is recommended to preset again (page 12) and change the component name on the Mode Display key or the name of the Label key (page 23, 24).
•Set the component code correctly. If the code that is listed first for your component doesn’t work, try all the codes for your component in the order in which they are listed in the supplied “Component Code Numbers.”
•Some features may not be preset. If some or all of the keys do not function correctly even after you have set the component codes, then use the learning function to programme the remote control signals for the component (page 19).
•If your visual components are connected to an audio system, make sure you’ve set up the Commander as described in “Controlling the Volume of Visual Components Connected to an Audio System” (page 29).
•You have assigned another component to the TV or AMP button (page 45, 46). In this case, the volume cannot be controlled when you select a component other than TV or AMP.
•When you teach signals of an interactive signal exchange system remote control unit (supplied with some of Sony’s receivers and amplifiers) to the Commander, the response signal of the main unit may interfere with the learning of the Commander. In such a case, move to a place where the signals will not reach the main unit (e.g. other rooms, etc.).
•Make sure that the Remote Commander has learned the correct signals. If not, see “For accurate learning” (page 25) and try the learning procedure again (page 19).
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