Symptom

Cause/Remedy

The pointer doesn’t

cWindows or other software processes may temporarily

move when I move the

 

disable the mouse. In this case, you may need to wait for

mouse.

 

the processing to finish before using the mouse.

 

cYou may find some useful solutions in your computer’s

 

 

operating manual. Refer to the manuals provided with

 

 

your computer.

 

The mouse batteries are exhausted.

 

 

cIf the mouse power does not come on even when the

 

 

ON/OFF(power) switch is set to ON, replace the

 

 

batteries. For details, see “Setting Up” (page 10).

 

The mouse is not communicating with the receiver.

 

 

cProceed as described in “Enabling communication

 

 

between the keyboard and mouse and the receiver” to

 

 

ensure that proper communication is possible (page 13).

 

 

cIn some usage environments, the usable distance may be

 

 

shorter, preventing normal operation. Ensure that the

 

 

receiver is not closer than 8 in.(20 cm) to the computer,

 

 

display, and other electronic devices.

 

 

cIf the mouse is too far from the receiver, communication

 

 

is not possible. Use the mouse closer to the receiver.

 

The mouse is being used on an unsuitable surface.

 

 

cWhen used on a mirror, glass, or other shiny surface, or

 

 

on a transparent or strongly patterned surface, the sensor

 

 

at the bottom of the mouse may not be able to correctly

 

 

detect the mouse movements. In such cases, use a

 

 

mouse pad.

 

 

 

When I press the

The software does not support the quick/auto scroll

wheel button, the

 

function.

quick/auto scroll

 

cThis function is available only with programs that

function does not

 

support it.

work.

 

 

The zoom function

The program does not support the zoom function.

does not work when I

 

cThis function is available only with programs that

rotate the wheel

 

 

support it.

button.

 

• The document has been zoomed out to the maximum

 

 

 

level, and the scroll bar appears.

 

 

cUse a method other than wheel button operation to

 

 

return to the zoom function by zooming out until the

 

 

scroll bar disappears.

 

 

 

When I’m using the

The computer enters a power-saving mode while the

keyboard or mouse,

 

mouse is in use.

the display goes dark

 

cWhen using the mouse, change the power management

or the computer enters

 

setting so that the computer does not enter a power-

a power-saving mode.

 

saving mode. For details, refer to the manuals provided

with your computer.

cTouch the pointing device or press any key to return from a power-saving mode.

28 GB