Southbend HDG-36-RE, HDG-60-M, HDG-72-RE, G-72-M, HDG-48-M Troubleshooting, Problem Look for

Models: HDG-60-RE HDG-48-RE HDG-24-M HDG-72 HDG-36-M HDG-48-M G-72-M HDG-36-RE HDG-72-RE HDG-60-M

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TROUBLESHOOTING

TROUBLESHOOTING

HEAVY DUTY COUNTERLINE

TROUBLESHOOTING

Consult the following table for troubleshooting guidance.

 

 

Problem

Look for -

 

 

 

 

No burners or pilots will turn on

– Main gas supply to unit is “OFF”

 

 

 

 

Problem with a particular burner

– Valve for that burner in “OFF” position

 

 

Pilot out

 

 

– Burner not level in support brackets

 

 

– Clogged burner ports

 

 

– Clogged burner venturi

 

 

– Clogged burner orifice

 

 

– Wrong type of burner orifice

 

 

– Burner orifice out of alignment with burner

 

 

 

 

Griddle will not heat up

– Main gas supply to griddle is “OFF”

 

 

Pilot(s) not lit

 

 

Fault in thermostat(s)

 

 

– Clogged orifice or burner ports

 

 

 

 

Lava-rock charbroiler has “hot spots”

Stacked-up lava-rock briquettes (briquettes should be

 

 

 

spread out evenly)

 

 

 

 

Burners produce excessive carbon deposits

– Incorrect gas type

 

 

Incorrect orifice size

 

 

– Incorrect supply pressure

 

 

– Incorrect burner air mixer adjustment

 

 

– Burner orifice out of alignment with burner

 

 

 

 

Pilot produces excessive carbon deposits

– Pilot gas not adjusted properly

 

 

Incorrect pilot orifice

 

 

 

 

 

Pilot will not stay lit

Pilot not adjusted properly

 

 

Clogged or dirty orifice

 

 

Draft condition

 

 

– Improper ventilation system

 

 

Air in gas line

 

 

– Valve end of thermocouple corroded or loose

 

 

– Pilot shield needs to be moved closer to pilot

 

 

– Improper gas pressure

 

 

– Incorrect gas supply size (not enough volume)

 

 

– Fault in thermocouple

 

 

 

 

Burner makes a slight popping noise when turned off

– This is normal when using propane gas

 

 

 

 

Electronic ignition module will not generate a spark

– Dead battery in ignition module

 

 

– Fault in spark module

 

 

– Fault in switch

 

 

 

 

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OWNERS MANUAL 1182845 REV 8

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Southbend HDG-36-RE, HDG-60-M, HDG-72-RE, G-72-M, HDG-48-M, HDG-36-M, HDG-24-M, HDG-48-RE Troubleshooting, Problem Look for