2 / Answering Calls
2. Call Forward
Call Forward, also known as Diversion, is a powerful and flexible feature that allows you to direct some or all of your calls to one or several locations. You can set several different call forward instructions at your extension to handle different situations.
The three most commonly used options are Direct Call Forward, Busy Call Forward and No Answer Call Forward.
Direct Call Forward diverts all calls immediately. Busy Call Forward diverts calls immediately when your extension is busy or in Do Not Disturb mode. No Answer Call Forward diverts calls which are unanswered after a specified peri- od of time.
You can forward calls to extensions or hunt groups. Specify whether to forward all calls, just intercom or just outside calls. Additionally with No Answer Call Forward, you may choose to forward the first call after a different length of time than the second and subsequent calls. Both No Answer timers are inde- pendent and programmable from six to thirty seconds in increments of two sec- onds.
For example, you might set Busy Call Forward to divert intercom calls to a colleague’s extension, and outside calls to a hunt group, and set No Answer Call Forward to divert all calls to your voice mail box.
Use Follow Me Call Forward if you are moving temporarily to another exten- sion and would like to receive your calls at that location. The Preset option enables you to place your forwarding instructions before you leave your desk. The Remote option allows you to place your forwarding instructions from your new location. Remote requires you enter your user password; consult your sys- tem administrator if you are unsure what this is. You can cancel and reprogram Remote Follow Me Call Forward from any keyset on the system.
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Cancel all Call Forwards
1.Lift the handset.
2.Dial # 20.
3.Receive confirmation tone.
6 | Protegé® User Guide - single line telephone |
