Sprint Nextel DVP 203, DVP 403 quick start Step

Chapter 3: Getting the Voice Mail System Up and Running

STEP 13

Set Up System

Administrator’s

Mailbox

You may want to set up a system administrator’s mailbox for technicians. This allows remote access to the system.

By default, the lowest numbered mailbox on the system is the System Administrator’s mailbox. This is traditionally used by an on-site administrator who is allowed to set up and delete mailboxes, reset passwords, customize attendant features and perform administrative and maintenance tasks on the voice mail system.

To ensure access to the system at all times, multiple system administrator mailboxes can be assigned. This will allow access to a secondary administrator when the primary administrator is unavailable.

There will be times when no administrators are available and a technician will be called to perform some task. With a system administrator mailbox set up on Sprint® Digital Voice, a technician can dial into the system and make any changes that are requested.

If available use mailbox number 25 on the Protegé® 3x8 or mailbox number 250 on the CTX/MTX/LTX. Follow the instructions in Chapter 4 “Customizing Subscriber Mailbox Features” in the System Administrator’s Guide to set up a System Administrator’s mailbox.

STEP 14

Customize Three

Basic Subscriber

Mailbox Features

Step 15

Installation

Checklist

The basic features are: Mailbox Greeting, Mailbox Security Code, and Mailbox Name. Subscribers do this from their own mailbox.

•The typical recorded Mailbox Greeting is Hello. This is John. I can’t answer the phone right now . . . Note that at default, Automated Attendant callers can dial zero (0) during or after the greeting to transfer the call to the lowest numbered extension as well as enter an extension number. Subscribers can include this information in their greetings.

•A Mailbox Security Code can be assigned to prevent unauthorized access to a Subscriber Mailbox. The code can be up to 6 digits long. No one can log onto the mailbox without entering the code. Note that there are no security codes assigned at default.

•A recorded Mailbox Name will play a personalized voice prompt instead of the corresponding extension or mailbox number. In other words, Sprint Digital Voice will say John does not answer instead of Extension XX(X) does not answer.

See the User’s Guide for instructions.

Review this 10 important steps to insure that Sprint Digital Voice is ready for use:

•From Sprint Digital Voice’s system administrator’s mailbox (the lowest extension number, which defaults to extension 10 or 201 at installation, depending on the phone system and Sprint Digital Voice installed), select correct phone system. If mailbox range is incorrect, change it before proceeding with any other steps.

Issue 1.6 Getting the Voice Mail System Up and Running – ◆ – 17