Chapter 2: Installation Checklist
Welcome to Sprint Digital Voice
Voice Mail &
Automated
Attendant
for Your Phone
System
Sprint® Digital Voice Automated Attendant:
•Answers incoming calls with a recorded main greeting (also called an Instruction Menu). It typically begins with the phrase Thank you for calling XYZ company followed by a list of dialing options. If this default greeting is too generic, the Instruction Greeting can be customized at any time.
•Lets outside callers press digits on their touchtone phone to process their own call. Dialing option can be customized to aid callers with such options as For sales, press 1. For customer service, press 2. For Joe, press 3., etc. Or, the default selection of dialing options can be used.
Sprint Digital Voice:
•Lets an Automated Attendant caller leave a recorded message for an extension if the extension is busy, does not answer, or is in Do Not Disturb mode. Or, the caller can return to the Automated Attendant Instruction Menu.
•Provides a Subscriber Mailbox for each extension user. This Subscriber Mailbox holds the recorded messages, lets the extension users record and send messages to each other, plus more.
•Retains any customized programming in the event of a power failure.
About This Guide
This guide explains how to get Sprint Digital Voice up and running with the Protegé® 3x8, CTX, MTX, LTX or XTX phone system. Once the setup procedure is completed:
•each phone system extension will have a Subscriber Mailbox, and
•the Automated Attendant will answer calls using the default main greeting and dialing options.
To customize Sprint Digital Voice, refer to the System Administrator’s Guide.
Other Guides With Sprint Digital Voice
•User’s Guide
This guide explains Sprint Digital Voice’s subscriber mailbox features and how to use them. It is for extension users. (Subscriber mailboxes are referred to as Voice Mailboxes in the User’s Guide.)
•System Administrator’s Guide
This document is a detailed explanation of Sprint Digital Voice’s programmable features. These features customize the Subscriber Mailboxes, the Automated Attendant and the
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