3-28
P470/370 RF Scanner Product Reference Guide
Troubleshooting
Refer to Appendix D, Messages and Error Codes for additional troubleshooting information.
Table 3-1. Troubleshooting Table
Problem Solution
General problem solving •Check that the power supply is attached to the cradle.
•Check for loose cable connections at the cradle, AC power
supply, or host device.
•Make sure the scanner and cradle have been successfully
paired.
•Check the scanner’s battery charge level. See Battery
Check on page 3-14.
•Make sure the device is programmed to read the type of bar
code you want to scan.
•Check the symbol to make sure it is not defaced.
•Try scanning another similar symbol of the same code type.
•Be sure you’re within the proper scanning decode range.
•Make sure you are within the proper RF transmission
range.
•Cycle power (power off then on) to the b ase.
•Reboot (reset) the scanner (hold down the ENTER key for
about 30 seconds) and try scanning again.
The scanner emits error
beeps after decoding a
bar code.
•Check that the cradle is powered up and that it’s cable
connections are secure. See Setting Up the Cradle on page
2-1.
•Check that the scanner is successfully paired with the
cradle. See Pairing the Scanner with the Cradle on page 2-
6.
•Check that you are within transmitting range. See
Communication Errors on page 3-5 and Appendix D,
Messages and Error Codes.