C O N N E C T I N G P H O N E S , F A X E S A N D D E V I C E S T O T A L K S W I T C H
CONNECTING FAXES
1. Choose a Method to Handle Incoming Faxes
Only you can decide how you want to configure your office. Some solutions will be suited to your needs, others won’t. Take a look at each option to decide what is best for you.
Option 1 : Dedicated Fax Line
You may already have an incoming dedicated fax line. Simply connect this line to your fax machine directly and the remaining incoming telephone lines to your TalkSwitch. Incoming telephone lines will be handled by the TalkSwitch and your fax will work the way it has always worked.
Before installing TalkSwitch, both phones and faxes are on dedicated lines.
After installing TalkSwitch the fax machine remains on its own dedicated line. All incoming telephone lines are shared by the remaining office phones.
Advantages: easy to set up, and you don’t change the way your fax handles calls.
Disadvantages: The dedicated fax line can not be shared with the other phone devices, i.e. you can not make an outbound voice call on your fax line. The dedicated fax line costs money, and may not be used as often.
Option 2: Distinctive Ring
Distinctive ring is a service provided by your phone company where a second phone number is added to the same physical telephone line. i.e you have two telephone numbers that ring on the same line - each telephone number produces a different style of ring on your phones. Here’s how the TalkSwitch would handle incoming calls.
A single telephone line with two assigned numbers, each number has a different ring pattern. Based on the ring pattern you pick up the phone, or let the fax answer the call.
Distinctive | Distinctive |
Ring 1 | Ring 2 |
After installing TalkSwitch, the TalkSwitch automatically routes faxes to the fax machine, and callers to the phones.
Distinctive | Distinctive |
Ring 1 | Ring 2 |
Advantages: Does not require a 2nd physical line for faxes.
More telephone lines can be added as you grow, and you can keep the same fax arrangement.
Disadvantages: You only have one line, and can therefore only handle one call at a time.
You may have to purchase distinctive ring from your phone company.
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