SOLVING PROBLEMS 7.3
7
Solving General Printing Problems
For problems with the operation of your printer, refer to the table
for suggested solutions.
Problem Possible Cause Solution
The printer does
not print.
The printer is not
receiving power.
Check the power cord connections.
Check the power switch and the power
source.
The printer is not
selected as the default
printer.
Select Tally T9220 or Tally T9220
PS as your default printer.
Check the printer for
the following:
• The printer cover is not closed.
• Paper is jammed.
• No paper is loaded.
• The toner cartridge is not installed.
If a printer system error occurs,
contact your service representative.
The printer may be in
manual feed mode and
out of paper.
Check the display message, add paper
to the Multi-Purpose Tray and press the
On-Line/Continue button on the
printer’s control panel.
The connection cable
between the computer
and the printer is not
connected properly.
Disconnect the printer cable and
reconnect it.
The connection cable
between the computer
and the printer is
defective.
If possible, attach the cable to another
computer that is working properly and
print a job. You can also try using a
different printer cable.
The port setting is
incorrect.
Check the Windows printer setting to
make sure that the print job is sent to
the correct port, for example, LPT1. If
the computer has more than one port,
make sure that the printer is attached
to the correct one.
The printer may be
configured incorrectly.
Check the printer properties to ensure
that all of the print settings are correct.