Tally Genicom T9220 Troubleshooting Checklist

SOLVING PROBLEMS

7.2

Troubleshooting Checklist

If the printer is not working properly, consult the following

checklist. If the printer does not pass a step, follow the

corresponding troubleshooting suggestions.

Check Solution

Make sure that the

On-Line/Continue

button on the control

panel is lit in green and

“Ready” is shown on the

display.

• If the button backlight is off, check the power cord is

plugged in and the mains switch is on. Check the

power and the cable by plugging the cable into

another device of similar rating.

• If the button backlight are on in orange, check the

display message and go to “Understanding Display

Messages” on page 7.20.

Print a demo page to

verify that the printer is

feeding paper correctly.

See page 2.14.

• If a demo page does not print, check the paper supply

in the paper tray.

• If the paper jams in the printer, go to “Clearing Paper

Jams” on page 7.7.

• If an error message appears on the display, go to

“Understanding Display Messages” on page 7.20.

Check the demo page to see

if it is printed correctly.

If there is a print quality problem, go to “Solving Print

Quality Problems” on page 7.15.

Print a short document

from a software

application to verify that

the computer and printer

are connected and are

communicating correctly.

• If the page does not print, check the cable connection

between the printer and the computer.

• Check the print queue or print spooler to see if the

printer has been paused.

• Check the software application to ensure that you are

using the proper printer driver and communication

port. If the page is interrupted during printing, go to

“Solving General Printing Problems” on page 7.3.

If completing the checklist

does not resolve the

printer problem, check

the following

troubleshooting sections.

• “Solving General Printing Problems” on page 7.3.

• “Understanding Display Messages” on page 7.20.

• “Common Windows Problems” on page 7.22.

• “Common Macintosh Problems” on page 7.23.

• “Troubleshooting PS Errors” on page 7.24.

• “Common Linux Problems” on page 7.25.

• “Common DOS Problem” on page 7.27.

Contents

Main Page C Page Page M Page Environmental and Safety Consideration Laser Safety Statement Ozone Safety Power Saver Recycling Radio Frequency Emissions United States of America Page Regulatory Compliance Statements WARNING Page Special Features Print with excellent quality and high speed Handle paper flexibly Create professional documents Save your time and money Expand the printer capacity Page INTRODUCTION 1.5 Printer Components Front View I 1.6 Rear View SETTING UP YOUR PRINTER Unpacking 1 2 3 Selecting a Location Clearance Space Installing the Toner Cartridge 1 2 3 4 5 6 7 Loading Paper 1 2 3 4 5 Changing the Paper Size in the Tray 1 2 3 Connecting a Printer Cable For Local Printing Using a Parallel Cable 1 2 1 2 3 For Network Printing Using an Ethernet Cable 1 2 3 Turning the Printer On 1 2 Printing a Demo Page Changing the Display Language Installing Printer Software If you are printing from a Windows If you are printing from a Macintosh If you are printing in Linux Printer Driver Features Installing Printer Software in Windows System Requirements Installing printer software 1 2 Page Page Installing the USB Driver in Windows 98/Me 4 5 6 7 8 Page USING THE CONTROL PANEL Understanding the Control Panel Display Buttons 3. 4 Using Control Panel Menus Accessing Control Panel Menus 1 3 4 5 6 Overview of Control Panel Menus Information Menu Paper Menu Page Page Layout Menu Page Graphics Menu Printer Menu Setup Menu Page Page PCL Menu PostScript Menu EPSON Menu Network Menu Page Page Page USING PRINT MATERIALS Choosing Paper and Other Materials USING PRINT MATERIALS 4.3 Sizes and Capacities Size Input Source/Capacity *a. Depending on paper thickness, the maximum capacity may be reduced. Plain Paper Guidelines for Paper and Special Materials Selecting the Output Location Printing to the Top Output Tray Printing to the Rear Output Tray To open the rear output tray: 1 2 3 Loading Paper Using the Tray1 or the Optional Tray2 Using the Multi-Purpose Tray To load paper in the Multi-Purpose Tray: 1 2 3 4 5 6 7 8 9 Using the Manual Feed Mode 1 2 Page Printing on Envelopes 1 2 Page Page Printing on Labels 2 3 4 Printing on Transparencies 2 3 4 Printing on Preprinted Paper 1 2 Printing on Card Stock or Custom- sized Materials 2 3 4 Page PRINTING TASKS Printing a Document 1 2 3 4 5 6 7 8 Cancelling a Print Job 5. 5 Using a Favorite Setting 1 2 3 Using Help Setting Paper Properties Page Using the Toner Save Mode Using the control panel button Using the control panel menu From the software application 1 2 3 Printing on Both Sides of Paper Using the control panel button Using the control panel menu Page Page Printing the Reduced or Enlarged Document Fitting Your Document to a Selected Paper Size Printing Posters 1 2 3 4 5 Printing Booklets 1 2 Using Watermarks Using an Existing Watermark Creating a Watermark Editing a Watermark Deleting a Watermark Using Overlays What is an Overlay? Creating a New Page Overlay 1 2 3 Page Using a Page Overlay Deleting a Page Overlay Setting Graphic Properties Page Page Using Output Options MAINTAINING YOUR PRINTER Printing a Configuration Page 1 3 Maintaining the Toner Cartridge Toner cartridge storage Toner cartridge life expectancy Saving toner Checking the Toner Remains Redistributing Toner 3 4 Replacing the Toner Cartridge Cleaning the Printer Cleaning the Outside 2 Cleaning the Inside Cleaning inside the printer Page Page Consumables and Replacement Parts SOLVING PROBLEMS Troubleshooting Checklist Solving General Printing Problems Page Page Page Clearing Paper Jams In the Paper Feed Area 1 2 Page Page Around the Toner Cartridge Page In the Paper Exit Area In the Duplex Area 3 4 5 Tips for Avoiding Paper Jams Solving Print Quality Problems Page A Page A Understanding Display Messages Page Common Windows Problems Common Macintosh Problems Problems in the Chooser Printing Errors Troubleshooting PS Errors Common Linux Problems Page Common DOS Problem Page A USING YOUR PRINTER WITH Installing Software for Macintosh 1 2 5 3 4 6 7 8 Creating a Desktop Printer Creating a Desktop Printer for the GDI Driver Creating a Desktop Printer for the PS Driver Page Printing a Document 4 5 6 Using Advanced Printing Features Darkness/Quality Layout A.9 Color Background Printing A.10 Paper Source B USING WINDOWS POSTSCRIPT DRIVER Installing PPD Files In Windows 95/98/Me 4 1 2 B Reinstalling the PS Driver B Uninstalling the PS Driver Using PS Printer Driver Features Accessing Printer Properties C Installing the Printer Driver System Requirements Installing the Printer Driver 1 2 3 4 5 6 7 8 Page Changing the Printer Connection Method Uninstalling the Printer Driver Using the Configuration Tool 3 Changing LLPR Properties 1 2 3 4 Page D About the Remote Control Panel Installing the Remote Control Panel 1 2 3 Uninstalling the Remote Control Panel Selecting Print Settings Starting the Remote Control Panel Using the Remote Control Panel Tabs Page Page Page Page Page Page Page E USING YOUR PRINTER ON About Sharing the Printer on a Network Setting Up a Locally Shared Printer In Windows 9x/Me In Windows NT 4.0/2000/XP Setting Up a Network-Connected Printer Configuring Network Parameters on the Control Panel Supported Operating Systems Printing a Network Configuration Page 1 3 Page Page Page Page Page Page F INSTALLING PRINTER O Precautions When Installing Printer Options DISCONNECT THE POWER CORD: DISCHARGE STATIC ELECTRICITY: Installing Memory, Barcode and PostScript DIMMs 1 2 Page Page Removing the Memory or PS/Barcode DIMM Installing a Network or Serial Interface Card Page Page 7 8 9 Installing an Optional Paper Tray Page Page Page Printer Specifications Paper Specifications Overview G.4 Supported Sizes of Paper N OTE : Guidelines for Using Paper Paper Specifications Paper Output Capacity Printer and Paper Storage Environment Envelopes Envelopes with Double Side Seams Envelopes with Adhesive Strips or Flaps Envelope Margins Envelope Storage Labels Transparencies I A B C D N O P Q R S T U W TALLY REPRESENTATIVES