7 Support
7.6 Troubleshooting
Configuration problems In case your SpeedTouch™ is unreachable due to misconfiguration, you might consider a hardware reset to factory defaults as described in “7.4 SpeedTouch™ Default Config- uration” on page 88.
However, note that resetting the SpeedTouch™ to its factory settings will revoke all the changes you made to the configuration.
Dr SpeedTouch™ Dr SpeedTouch™ enables you to test your computer and SpeedTouch™ connectivity via its Diagnostics wizard. The SpeedTouch™ Troubleshoot will report what is wrong with your connection.
For more information on Dr SpeedTouch™ see “3 Dr SpeedTouch™” on page 37.
Troubleshooting table Following table may help you determine the nature of the problem, and provides some plausible solutions:
Problem | Solution | |
|
| |
SpeedTouch™ does not work. | Make sure that the SpeedTouch™ is plugged | |
(none of the LEDs light up) | into an power socket outlet. | |
|
| |
| Make sure that you are using the correct | |
| power supply for your SpeedTouch™ device. | |
|
| |
| Make sure the power switch on the | |
| SpeedTouch™ is turned on. | |
|
| |
Wireless client can not participate in | In case registration is enabled, you must | |
the SpeedTouch™ wireless network. | press the 'Registration' button to register the | |
| wireless client. | |
|
| |
| Make sure that the SpeedTouch™ Associa- | |
| tion Control List is not locked, i.e. allows | |
| new wireless client registrations. | |
|
| |
| Make sure that the wireless client adapter | |
| and SpeedTouch™ share the same IP subnet. | |
|
| |
| If you are using a SpeedTouch™545 make | |
| sure that: | |
| • | The wireless upgrade card is installed |
|
| as described in “7.1 Upgrading a Speed- |
|
| Touch™545 for Wireless Networking” |
|
| on page 74. |
| • | The wireless upgrade card is of the |
|
| correct type. |
|
|
|
91 | |
|
