Technicolor - Thomson 545/570 Problem, Solution, ured for the correct wireless settings SSID

7 Support

Problem	Solution
No wireless connectivity.	Make sure both wireless client adapter and
	SpeedTouch™ are allowed to connect
	through wireless channels as defined for local
	regulatory domain.
	Make sure that the WLAN client is config-
	ured for the correct wireless settings (SSID,
	WEP).
	The SpeedTouch™ uses 128-bits WEP
	encryption, but the WLAN client only
	supports 64-bits encryption.
Poor wireless connectivity or reach.	Choose automatic channel selection or be
	careful to select a DSSS channel that doesn't
	interfere with other radio channels.
	Check the location of the SpeedTouch™ in
	the building.
	Make sure both WLAN client adapter and
	SpeedTouch™ are allowed to connect
	through wireless channels as defined for local
	regulatory domain.
LAN LED does not light up.	Make sure that the LAN cable are securely
Link integrity/Activity LED of	connected to the 10/100Base-T port.
Ethernet port does not light up.
	Make sure that you are using the correct
	cable type for your Ethernet equipment.
	Make sure the computer's Ethernet port is
	configured for auto-negotiation.
Poor SpeedTouch™ performance.	Make sure that the SpeedTouch™ is installed
	and configured as instructed in this Setup and
	User’s Guide and/or as instructed by the
	Service Provider.
SpeedTouch™ is not detected by MS	Make sure the UPnP™ and Internet Gateway
Windows XP’s UPnP™ or Internet	Device Control Client Networking compo-
Gateway Device Control Client.	nents are added to your MS Windows XP
	system.
	Your computer doesn’t support UPnP™ if
	you run an operating system other than MS
	Windows XP.
	Make sure that UPnP™ is not disabled in the
	SpeedTouch™ NAPT web page.

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