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Technicolor - Thomson ST585 V6 Reset to Factory Defaults, Resetting your Thomson Gateway, Methods

Models: ST585 V6

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Chapter 7

Troubleshooting

7.3Reset to Factory Defaults

Resetting your Thomson Gateway

If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults.

Warning

A reset to factory default settings deletes all configuration changes you made. Therefore, after the reset, a reconfiguration of your Thomson Gateway will be needed.

Also your WLAN clients will have to be re-associated, as described in “4 Wireless” on page 21.

Methods

You can choose between:

>

>

Software Reset

Hardware Reset

Software Reset

Proceed as follows:

1Browse to the Thomson Gateway Web Interface.

2On the SpeedTouch menu, click Configuration.

3In the Pick a task list, click Reset my Thomson Gateway to default settings.

4The Thomson Gateway restores the initial configuration and restarts.

5The Thomson Gateway returns to the Thomson Gateway home page (unless the IP address of your computer is not in the same subnet as the default IP address of the Thomson Gateway, being 192.168.1.254).

50	E-DOC-CTC-20080627-0003 v1.0

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Technicolor - Thomson ST585 V6 manual Reset to Factory Defaults, Resetting your Thomson Gateway, Methods, Software Reset

Contents

Thomson ST585 Page Thomson ST585 Copyright Contents Troubleshooting Adding Rules For The Address Based FilterAbout this Setup and User Guide Used SymbolsDocumentation and software updates Typographical ConventionsAbout this Setup and User Guide Installation IntroductionDSL service Preliminary StepsComputer requirements Internet connection detailsInstalling your Thomson Gateway Installation methodsGuided Installation Manual InstallationGuided Installation Connecting devices waitCase of problems Starting the wizardCD menu Manual Installation ProcedureConfigure the Thomson Gateway Click Setup my Thomson GatewayThomson Gateway Basics This chapterContent Thomson Gateway LED BehaviourEthernet LED Power LEDStatus LEDs Internet LED Ethernet LEDs LED Status DescriptionRequirements Accessing the Thomson Gateway Web InterfaceThomson Gateway Web Interface Components MenuContent pane Language barNavigation bar Notification areaRestoring your configuration Backing Up/Restoring your ConfigurationBacking up your configuration Chapter Adding a New Computer to your Network Connecting a Computer Using the Ethernet Cable Ethernet cableWireless Connecting Your Wireless Client Where can I find the SSID?Where can I find the encryption? Forgot your wireless settings?Securing Your Wireless Connection Configuring the wireless encryptionEncryption methods WPA-PSK versionsChapter Configuring WPA-PSK Encryption Select Use WPA-PSK Encryption„ WPA2 „ WPAConfiguring WEP Encryption Select Use WEP EncryptionFeature availability Getting the Most Out of Your Thomson GatewayUPnP and the Thomson Gateway Universal Plug and PlaySupported Operating Systems Accessing Your Thomson Gateway with UPnP Windows VistaWindows XP Go to My Network PlacesOn the Windows Start menu, click Settings Control Panel Managing your Internet connection with UPnPDisabling this feature Configuring UPnP on the Thomson Gateway Enable/Disable UPnPExtended Security Enabling Extended SecurityAdding UPnP Installing UPnP on Windows XPStart menu, click Settings Control Panel Adding IGD Discovery and Control Solution Assigning a service HTTP, FTP,... to a computerProblem UPnP Assign a game or application to a local networking deviceDynamic DNS What you needChapter Internet Security OverviewFirewall Changing the security levelCreating a new security level Pick a task list, click Create a new Security LevelAccess Denied Web Site FilteringAddress-based filtering On the Toolbox menu, click Web Site FilteringDeny access to a specific Web site Allow access to a specific Web siteAdding Rules For The Address Based Filter OptionsRedirect all Web sites Click Redirect in the Action listChapter Troubleshooting TopicsYour Thomson Gateway has not been found Setup wizard TroubleshootingSetup CD does not start automatically General Thomson Gateway Troubleshooting Thomson Gateway does not workThomson Gateway unreachable Poor Thomson Gateway performanceWired Connection Troubleshooting Ethernet LED does not light upWireless Connection Troubleshooting No Wireless ConnectivityPoor Wireless Connectivity or Range Change the wireless channelReset to Factory Defaults Resetting your Thomson GatewaySoftware Reset MethodsHardware Reset Chapter Page Thomson Telecom Belgium