Technicolor - Thomson ST585 V6 7.2.1 Wired Connection Troubleshooting

E-DOC-CTC-20080627-0003v1.0

Chapter 7

Troubleshooting

7.2.1 Wired Connection Troubleshooting

Ethernet LED does not light up

Make sure that:

>The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and your

computer.

>You are using the correct cable type for your Ethernet equipment, that is at least UTP CAT5 with RJ-45

connectors.

Contents

Main Page Page Page Page Contents About this Setup and User Guide ! About this Setup and User Guide Page Page 1.1 Preliminary Steps i 1.2 Installing your Thomson Gateway 6 1.2.1 Guided Installation Connecting devices: wait! In case of problems Starting the wizard Page 1.2.2 Manual Installation 2 Thomson Gateway Basics 2.1 Thomson Gateway LED Behaviour 2.1.1 Status LEDs Page 2.1.2 Ethernet LEDs 2.2 Thomson Gateway Web Interface Page ! i 17 2.3 Backing Up/Restoring your Configuration Introduction Backing up your configuration Restoring your configuration Page Chapter 3 Adding a New Computer to your Network 3 Adding a New Computer to your Network Chapter 3 Adding a New Computer to your Network 3.1 Connecting a Computer Using the Ethernet Cable 4 Wireless 22 4.1 Connecting Your Wireless Client Before you start Where can I find the SSID? Where can I find the encryption? Forgot your wireless settings? ! Page 4.2.1 Configuring WPA-PSK Encryption ! 4.2.2 Configuring WEP Encryption 5 Getting the Most Out of Your Thomson Gateway 5.1 Universal Plug and Play ! 5.1.1 Accessing Your Thomson Gateway with UPnP 30 5.1.2 Managing your Internet connection with UPnP Windows Vista Windows XP Page 5.1.3 Configuring UPnP on the Thomson Gateway 33 5.1.4 Installing UPnP on Windows XP Adding UPnP 34 Adding IGD Discovery and Control 5.2 Assigning a service (HTTP, FTP,...) to a computer 36 UPnP Assign a game or application to a local networking device 5.3 Dynamic DNS Page 6 Internet Security 40 6.1 Firewall ! Changing the security level Creating a new security level 41 6.2 Web Site Filtering Introduction Access Denied page Address-based filtering 6.2.1 Adding Rules For The Address Based Filter Page Page 7 Troubleshooting 7.1 Setup wizard Troubleshooting 7.2 General Thomson Gateway Troubleshooting 7.2.1 Wired Connection Troubleshooting 7.2.2 Wireless Connection Troubleshooting 7.3 Reset to Factory Defaults 51 Hardware Reset