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Brother FAX 3750, FAX 2750 manual Troubleshooting, Brother Home

Models: FAX 2750 FAX 3750

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C13H TroubleshootingA P T E R T H I R T E E N89

and Maintenance

Troubleshooting

Fax-Back System

Brother Customer Service has installed an easy-to-use Fax-Back System, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.

If you can’t resolve a difficulty with your fax machine using this manual, call our Fax-Back System, and follow the voice prompts to receive faxed instructions about using the system, and an index of Fax-Back subjects.

USA:1-800-521-2846

From within Canada: 1-800-681-9838

The Brother Fax-Back System number (USA only) has been preprogrammed on One Touch key 01 .

Brother Home Page

You can find more information about Brother products, from product specification sheets to Frequently Asked Questions (FAQs), on the World Wide Web. Visit us at

http://www.brother.com

Brother Bulletin Board

Brother’s Bulletin Board Numbers are

USA:1-888-298-3616

From within Canada: 1-514-685-2040

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Brother FAX 3750, FAX 2750 manual Troubleshooting, Brother Home

Contents

FAX 2750 FAX Year 2000 Compliant Fax-Back System For Customer ServiceBrother on the World Wide Web Brother Bulletin BoardVoice OrderingAccessories and SuppliesTable of Contents Operation from Extension Telephone For FAX 2750 Only 6Setup Send Speed Dialing Vii Viii 155 Automatic Finding Information UsingThis ManualAbout Fax Machines Test Sheet Procedures For USA OnlyFax Tones and Handshake USA 1-908-685-9283 faxECM Error Correction Mode StopStart FAX 2750 and FAX 3750 Control Panel Keys A P T E R O N E Use caution when installing or modifying telephone lines Never install telephone wiring during a lightning stormMake sure you have the following items Packing ListChoosing a Location No ! no ! noDo not remove the clear plastic starter sheet AssemblyInstalling the Drum Unit Assembly With Toner Cartridge X M a C H I N E S E T U P a N D C O N N E C T I O N S Setting Up the Fax Machine X M a C H I N E S E T U P a N D C O N N E C T I O N S Open the multi-purpose sheet feeder cover Loading PaperClose the multi-purpose sheet feeder cover Attaching Dust CoverAcceptable Paper Available with Software Option Manual Feed SlotLoading One Sheet of Paper Sequence Connecting an External Telephone Answering Device TADPaper Capacity in Feeder Available with Software Option Recording Outgoing Message on External TAD ConnectionsSpecial Line Considerations Connecting an External TelephoneRoll Over Phone Lines Two-Line Phone SystemConverting Telephone Wall Outlets Multi-Line Connections PBX Custom Features on a Single Line If you want to exit the Function mode, press Stop Function ModeUser-Friendly Programming FAX NO. & Start Copy Press Copy Alternating DisplaysFunction Selection Table Interrupt Remote FAX OPT Setting Date and Time Setting Dialing Mode Tone/PulseGetting Started DIALINGTONE? DIALINGPULSE?Screen prompts you to enter your fax number FAXTEL If you want to enter a blank space, press twice NameEntering Text Press For = ? @ Press ForSetting the Handset Volume Setting Beeper VolumeSetting the Speaker Volume Setting the Ring VolumeDelayed Timer Sleep ModeMemory Storage Enter & SETBasic Receiving Operations Select Answer ModeRing TIME20 SEC Setting Ring DelaySetting F/T Ring Time Easy Receive Recommended Reductions Printing a Reduced Incoming DocumentReduction Setting the Print Density Setting Paper SizePaper Change Reduction 1.YES 2.NOToner Save Advanced Receiving OperationsPress or to turn on or OFF Press Set Press Stop to exit Wait for the phone to beRemote ACT.ON? Printing a Fax in MemoryFAX RECEIVE*51 TEL ANSWER#51Polling Setting Up Polling ReceivePolling RXOFF? Enter FAX no Press Start KEYPolling RXON? Setting Up Sequential Polling ReceiveAccepted Dialing Press or to select Polling onMF Link Canceling a Scheduled JobRemaining Jobs Distinctive Ringing Long long Short long short Short short long Registering Your Distinctive Ringing PatternPress Caller IDViewing Caller ID List Call Waiting Caller ID For FAX 2750 Only Clearing a Caller ID Stored in MemoryPrinting Caller ID List Press or to select Print Report Press Set Press StartBeforeYou Begin TemperatureAutomatic Transmission Manual TransmissionManual and Automatic Fax Redial Dual AccessReal Time Transmission Realtime TXOFF?Accepted Other SETTINGS? 1.YES 2.NO Canceling Jobs While Scanning the DocumentChecking the Jobs Status Realtime TXON?Basic Sending Operations Canceling Jobs in MemoryComposing Electronic Cover Sales Report Clear ExitComment OFF Please Call Urgent Confidential User Defined Comment OFF Please Call Urgent ConfidentialCover Page for Next Fax Only You can select a comment to include on your coverPress or to select COVERPAGEOFF? COVERPAGEON?Always Send Cover You can set up two custom comments Using a Printed CoverCover Page Message Composing Your Own CommentsContrast ResolutionAdvanced Sending Operations Overseas ModeOverseas Mode Call BACKOFF? Call BACKON? Call ReservationCall Reserveoff Call Reserveon Print Sample Call Back Message Delayed FaxDOC 2.MEMORY Press or to select Print SAMPLE? Press Set Press StartBroadcasting Multiple Resolution Transmission Polled TXOFF? Setting Up Polling TransmitInsert Document Interrupting Delayed Fax and Polling Transmit JobsStoring One Touch Dial Numbers Storing Numbers for Easy DialingScreen prompts you to enter a location Storing Speed Dial NumbersChanging One Touch and Speed Dial Numbers Setting Up Groups for BroadcastingFax number Telephone voice numberSelect ONE-TOUCH Setup Groupgo Enter & SETName Enter & SET On the dial pad. The display shows 05, #09To hang up, replace the handset Dialing OptionsManual Dialing Speed Dialing One Touch DialingWant to call Be able to hear you unless you pickup the handsetPause Dialing Access Codes and Credit Card NumbersHold Searching Telephone Index When the call is over, hang upTone/Pulse Programming a Fax Forwarding Number Fax Forwarding/PagingFAX FORWARD? FWD# Enter & SETPAG# Enter & SET Programming Paging NumberPAGING? Changing Remote Access Code Setting Fax StorageFAX STORAGEOFF? Select & SET Erase ALL FAX? 1.YES 2.NORemote Retrieval Using Remote Access CodeOperation Details Remote CommandsRetrieving Fax Messages Retrieving Memory Status ListChanging Fax Forwarding Number A P T E R N I N E ALL Dial TEL.INDEX User Settings Memory Status Fax Settings and ActivityXmit Report ACT.REPORT You can print the following lists and reportsTransmission Verification Xmit Report To Print a ReportActivity Report Interval INTERVAL?Using the Fax Machine as a Copier Making Multiple Copies Making a Single CopyStacking Multiple Copies Sorting Multiple CopiesCopying a Photograph Reducing and Enlarging CopiesA P T E R E L E V E N Optional Memory for the Printer & Fax Operations Memory BoardFor the Printer For the FaxInstalling the Optional Memory Board Memory Board Connector A P T E R T W E L V E Brother Home TroubleshootingError Messages Error MessagesPress Stop KEY Printer JAM Printer Jam Document JamPaper is Jammed near the Drum Unit or in the Fuser Unit Paper is Jammed in the Multi-purpose Sheet FeederIf You Are Having Difficulty with Your Fax Machine Sending Faxes Handling Incoming Calls Computer. Check to see if LCD is showing an error Printer JAM Copy Quality Difficulties Print Quality H a P T E R T H I R T E E N Screen Saver Difficulties Setting UpThe Optional Software101 Brother HL-6/6V/10h/630series/660series/ 960/1260/WL-660 HP LaserJet series II, IID, IIP, IIP+, III, Iiid or Iiip 103NEC SuperScript 610/660 HP LaserJet 4 PlusEpson ActionLaser 1100 Lexmark WinWriter105 Graphics or Text is Missing When the Document is PrintedPacking and Shipping Fax Machine 107 Close the carton and tape it shut 109 Regular MaintenanceCleaning the Document Scanner Cleaning the Printer 111 Cleaning the Drum UnitReplacing the Toner Cartridge Toner Empty Indicator113 How to Replace the Toner CartridgeToner Cartridge Drum Unit 115 Drum Unit Toner Cartridge Replacing the Drum Unit 117HOT 119 Gently rock the new drum from side to side five or six times Do not remove the clear plastic starter sheet121 For Customer Service Standard Telephone FCC Notices For 120V Models Only H a P T E R F O U R T E E N 125 Laser Safety For 110-120V Models OnlyFDA Regulations ManufacturedInternational Energy Star Compliance Statement Industry Canada Compliance Statement For Canada OnlyImportant-About the Interface Cable Do not use this product near water Important Safety Instructions127 USA Compilation and Publication Notice 129Trademarks Fax Specifications Pages/minute when loading letter size or A4 paper from Normal printing modeWhen printing letter size or A4 paper at 5% print coverage Bi-directional capability133 Electrical and EnvironmentAcknlg 135 Option Multi-Function Link Pro SoftwareComputer Requirements If You Don’t Have a CD-ROM DriveVersion 95, 98 16MB137 Connecting the Fax Machine to the ComputerOverview of Basic Steps Installing Multi-Function Link Pro Software139 Choosing the Software to InstallInstalling the Brother Software 141 Helpful Hints for Windows 3.1, 3.11 or Windows 95 Brother Resource Manager Using the Multi-Function Link Pro Software143 Visioneer PaperPort LE Multi-Function Link ProSending a Quick Fax Sending a Fax fromYour PC145 Sending a Fax from the Main Menu Sending a Fax from a Windows Application 147Checklist for Your PC Checklist for MF Link ModeReceiving Faxes intoYour PC Before You BeginViewing Received Faxes Scanning a Document149 Scanning a Document into Your PC Accessing the Scanner151 Settings in the Scanner WindowCustom PreScanning an Image 153Exporting an Image File 155 Special Printing FeaturesWindows Printing Bi-directional Parallel InterfaceMulti-purpose Sheet Feeder Printing FromYour PCLoading Envelopes in Multi-Purpose Sheet Feeder 157Two-Sided Printing Manual Duplexing Repeat Steps 1, 2, and 3 until you have finished printing Paper TrayLoading More Than One Sheet of Paper Choosing Acceptable Paper Simultaneous Printing/Faxing159 You can use recycled paper in this fax machineP P E N D I X B 161 NetCentric Internet FaxCompatible Operating Systems Your Fax Service AccountReceiving Faxes Creating an Inbound Account Installing NetCentric FaxStorm163 Overview of Utilities 165 Accessing NetCentric FaxStormSending Faxes Send Fax window appearsIts database, then enter the information General Tab167 Specifying a Cover Attachments Tab 169Options/Sender Tab If You Are Using Windows 95Sending a Fax from Other Windows Applications 171 If You Are Using Windows NT Workstation VersionTo add a New Contact to the All Group Setting Up Contacts in the Contact ManagerChanging Contact Detail 173To add a New Contact to Another Group Setting Up Multiple Addresses Managing Your Faxes in the Status Manager 175Moving or Copying a Contact to Another Group Creating a Group for BroadcastingViewing Faxes You Received Inbox Accessing the Status ManagerChecking the Status of Sent Faxes Outbox Managing Faxes from Your Account Accessing Your Account177 Contact NetCentric Corporation at Checking Sent Faxes in Your Account Page OutboxCustomer Support Option Automatic E-Mail Printing If You are Using Korean Windows 95 Main FeaturesYou Cannot Use a 16-bit TCP/IP Stack Provides an In Memory printer driver181 Setting Up Automatic E-Mail PrintingSetting Up the Server Setting the Check Time Using Automatic E-Mail Printing183 Uninstalling Automatic E-Mail Printing from Windows 95P P E N D I X D 185 GlossaryL O S S a R Y 187 L O S S a R Y 189 L O S S a R Y 155 137138-144 143126 Installing Multi-Function Link Pro127 34, 35193 143-155 Two-Line Telephone Answering Device129 Windows NT WorkstationVisit us on the World Wide Web