T R O U B L E S H O O T I N G A N D M A I N T E N A N C E

95

 

 

 

Printing and Receiving Faxes

Phone Line or Connections

If You Are Having Difficulty with Your Fax Machine

If you think there is a problem with your fax machine, make a copy first. If the copy looks good, the problem is probably not your fax machine. Check the table below and follow the troubleshooting tips.

DIFFICULTY

SUGGESTIONS

Condensed print and

If your copy looks good, you probably had a bad connection, with

horizontal streaks; top and

static or interference on the phone line. If the copy looks bad, clean

bottom of sentences are

the scanner area. If there is still a problem, call Brother Customer

cut off.

Service at 1-800-284-4329 (USA) or 1-800-853-6660 (from within

 

Canada) or 1-514-685-6464 (from within Montreal).

Vertical streaks; black lines

Sometimes you may see vertical streaks/black lines on the faxes

appear on the faxes you

you receive. Either your fax machine’s primary corona wire for

receive.

printing may be dirty, or the sending party’s fax scanner may be

 

dirty. Clean your primary corona wire (see page 111), or ask the

 

sender to make a copy to see if the problem is with the sending

 

machine.

 

Try receiving from another fax machine.

 

If the problem continues, call Brother Customer Service at

 

1-800-284-4329 (USA) or 1-800-853-6660 (from within Canada)

 

or 1-514-685-6464 (from within Montreal).

The fax machine “hears”

If your fax machine is set to Easy Receive ON, and it answers voice

voice as CNG tone.

calls by trying to receive a fax, try turning Easy Receive to OFF.

Horizontal streaks; lines are

You may get a fax with horizontal streaks or with missing lines.

missing.

Usually this is caused by a poor telephone connection. Ask the

 

other party to send the fax again.

Received faxes appear as split

If the received data is divided and printed on 2 pages or if you get

or blank pages.

an additional blank page, your Paper Size setting may not be correct

 

for the paper you are using (see page 37). If you are using the fixed

 

reduction feature, check to see if the reduction ratio is suitable for

 

the real paper. (See pages 36–37.)

Dialing does not work.

Check for a dial tone. Change TONE/PULSE setting (see “Setting

 

Dialing Mode” p. 27). Check all line cord connections, and make

 

sure the curled handset cord is not in the EXT jack. Check power

 

cord connection. Send a manual fax by pressing Hook OR—by

 

lifting the handset, and dialing the number. Wait to hear the fax

 

receiving tones before pressing Start .

The fax machine does not

Make sure the fax machine is in the correct receiving mode for your

answer when called.

setup (either FAX, FAX/TEL or TAD). Check for dial tone. If

 

possible, call your fax machine to hear it answer. If there is still no

 

answer, check the telephone line cord connection. Connect a

 

standard telephone handset to the fax machine telephone jack. If

 

there is no ringing when you call your fax machine, call your

 

Telephone Company to check the line.

There is no dial tone on

Press Hook OR—Lift the handset. If you hear no dial tone, check

the handset.

telephone line cord connections at the fax machine and wall jack.

 

Check that the handset curled cord is connected to the fax machine’s

 

handset jack. Test the jack with another single line telephone. If no

 

dial tone on the wall outlet, call your Telephone Company.

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Brother FAX 3750, FAX 2750 manual If You Are Having Difficulty with Your Fax Machine