Brother FAX 2750, FAX 3750 manual Sending Faxes Handling Incoming Calls

96 C H A P T E R T H I R T E E N

Sending Faxes

Handling Incoming Calls

DIFFICULTY	SUGGESTIONS
Transmitting quality is poor.	Try changing your resolution to FINE or SUPERFINE (see
	“Resolution” p. 55). Make a copy to verify the fax machine’s
	scanner operation.
Transmission verification report	There is probably temporary noise or static on the phone line. Try
prints “Results:NG”.	sending the fax again. If the problem continues, call the Telephone
	Company to check your phone line.
The receiving party says the	Sometimes the resolution mode you chose when you sent your
picture is not clear.	fax may not have been appropriate. Send the fax again, but try
	using the FINE or SUPERFINE mode. Also, your fax machine’s
	scanner may be dirty, so try cleaning it. (See page 109.)
The receiving party says	Your fax machine’s scanner may be dirty or the receiving party’s
vertical streaks appear on	print head may be dirty. Clean your scanner (see page 109) and
the faxes they receive.	make a copy to check if the problem was caused by your machine.
Double ring in FAX/TEL mode.	The fax machine knows the incoming call is not a fax, so it is
	signaling you to answer the telephone call. Pick up the fax
	machine handset or answer from an extension phone and press
	your fax machine’s Telephone Answer Code (default setting is
	#51).
I have difficulty transferring a	If you answered at the fax machine, press Start and hang up
fax call to the fax machine.	immediately. If you answered at an extension phone, press your
	fax machine's Remote Activation Code (default setting is *51).
	When your fax machine answers, hang up.
The Caller ID does not display	The Caller ID signal is sent ten seconds after the Call Waiting
after the Call Waiting Signal.	Signal and speaking may interfer with it. When you hear the
(For FAX 2750 Only)	Caller Waiting signal, ask the other party to hold while you catch
	the other call. Then stop speaking until you see the Caller ID on
	the LCD.
I have difficulty with custom	If you have Call Waiting, Caller ID, Call Waiting/Caller ID, Ring
features on a single line.	Master, Voice Mail, an answering machine, alarm system or any
(For FAX 2750 Only)	other custom feature on a single phone line with your fax
	machine, it may create a problem sending or receiving fax data.
	Example #1: If you are having a telephone conversation and a fax
	communication signal comes through on your Call Waiting Call
	ID feature, you can verify that the second call is a fax by
	switching to it. You have the option to receive the fax call, by
	asking the first caller to hang up to clear the line.
	Example #2: If you are sending or receiving a fax message while
	a Call Waiting Caller ID (or other custom feature) signal comes
	through on the line, the signal can temporarily interrupt or disrupt
	the fax data. (Brother’s ECM feature should help overcome this
	problem.) This condition is related to the telephone system
	industry, and is common to all devices that send and receive
	information on a single, shared line with custom features. If
	avoiding a slight interruption is crucial to your business, a
	separate line with no custom features is recommended.