Simple Troubleshooting, 291 | Toshiba 4511, 3511 specs

2. SIMPLE TROUBLESHOOTING

Check the following items and, if the problem still occurs, call your service representative for assistance.

NEVER attempt to repair, disassemble or modify the equipment by yourself. You could cause a fire or get an electric shock.

ALWAYS contact your service representative for maintenance or repair of the internal parts of the equipment.

Equipment does not Start

Item to be checked	Countermeasure	Reference page

Is the power cord plug securely	Insert the power cord plug until		-
inserted in the outlet?	it comes to a stop.

Is the front cover firmly closed?	Close the cover properly.	"1.DESCRIPTION OF EACH
		COMPONENT"	Page 20

Display does not Change when Buttons or Icons are Pressed

Item to be checked	Countermeasure	Reference page

Is the copier in the energy	Press the [ENERGY SAVER] or	"Control Panel"	Page 23,
saving mode (Automatic	[START] button on the control	"3.SWITCHING TO THE ENERGY-
Energy Saving mode)?	panel to clear the mode.(It takes	SAVING MODE"	Page 33
	a while for the copier to become
	ready.)

Is the power ‘OFF’ because	Press the [START] button to	See the [User Functions Guide].
the weekly timer is functioned?	return the power ‘ON’.

Is the department code keyed	Key in the correct department	"Controlling the Use of the Copier with
in?	code.	Department Codes" Page 32

Is the “Warming up” message	Wait until the copier becomes	"2.TURNING ON THE POWER
displayed?	ready.	SWITCH" Page 30		13

291

Image 293

Toshiba 4511, 3511 manual Simple Troubleshooting, 291, Equipment does not Start, Item to be checked Countermeasure Reference

Contents

Page ‘Automatic Energy Save’ ‘Sleep Mode’ Default Time‘Automatic Energy Save’ Default Time Table of Contents Background Adjustment Original Mode Copy Density AdjustmentSharpness Adjustment Sheet Insertion Mode Filing Image Quality Adjustment Combination Matrix Machine Noise Information Toshiba Quality is Second to None General Supplies/PartsToner Tip AdvicePreface Features of the e-STUDIO3511/4511 When Installing or Moving General PrecautionsPage Other Points When Using the Multifunctional Digital Colour Systems Other Points During Maintenance or Inspection When Handling Supplies Disclaimer Notice Forgery Prevention FUNCTION/STORAGE of Colour Copies Before Using 1 Equipment Main Components Description of Each Component Large capacity feeder KD-1012 Optional EquipmentSaddle-stitch finisher MJ-1024 Multi-staple finisher MJ-1023 Hole punch unit MJ-6004 Control Panel Error lamp Access buttonPrint DATA/MEMORY RX/FAX communication Interrupt button When Fixing the Angle of the Control Panel Angle of the control panel is fixed at 7 degrees Touch Panel Function setting areaMessage Display Touch-buttons Settings set functions confirmation button Automatic Function Clear Clearing the Functions Selected Turning on/off the Power Turning on the Power SwitchTurning off the Power Shutting down About 40 seconds later, the equipment Will be ready To cancel the shutdown operation, press the no button Key in a registered department code 5- digit Controlling the Use of the Copier with Department Codes Switching to the ENERGY-SAVING Mode Before Using Equipment HOW to Make Copies Acceptable Copy Paper Types and Sizes Setting Copy PaperFeeder Paper Type Paper Size Maximum sheet capacity OHP 3478/ZWECK-AVERY Paper Type Toshiba Recommendation Paper WeightHandling and Storing Paper Setting Copy Paper Adjust the side guides with both hands 5mm Page Place paper face up in the drawers Setting the Drawer for Special UsesPage Drawers can be set for the sheet insertion LD, LG, LT, LT-R, ST-R Setting OriginalsAcceptable Original Types and Sizes Maximum Number of Sheets that can be Stored Page Setting Originals Page Continuous Feed Mode Inside the Single-feed Mode Copying Procedure Place paper in the drawers General Copying ProceduresInitial default Settings Press the Start button Place the originalsSelect the copy modes as required Place the next original, and press the Start button When Coming Across the Situations below Place the originals Select the copy mode Auto JOB Start JOB PresetSetting Auto Job Start Canceling auto job start Confirming and Canceling Auto Job Start Replace the original with a new one Interrupt CopyingPress the Interrupt button Stopping the Copy Operation Bypass Copying Bypass Copying See Setting the Other Size button Press the Start button Bypass Copying on Non-Standard-Size Paper Press the Start button Storing a Non-Standard Size in Memory Memory number Setting of Basic Copy Modes Automatic Paper Selection APS Paper Selection Press the Start button Press the Start button Setting the Other Size button Setting the Mixed Original Size To make duplex copying, select the automatic magnification Press the Full COLOUR, Black or Auto Colour button BLACK-AND-WHITE/COLOUR Copy Mode Selection Reduction and Enlargement Copying Specifying Both Original Size and Copy Size Press the AMS buttonPress the desired drawer or Button, and then the Zoom button Copy paper size is selectable on the screen in as well Press the Start button Finishing Modes and Finishers Optional Type of Finishing ModeSelecting Finishing Modes MJ-1024 MJ-1023 MJ-1022 Names of each Finisher Optional Press the Sort or Group button Sort/Group Copying Rotate Sort Mode Example of selecting the Front STAPLE-1 button Setting Staple Sort Mode Place paper in the drawersStaple Sorting A3, FOLIO, LD, Comp Maximum Number of Sheets that can be StapledSingle-staple finisher MJ-1022 Magazine Sort & Saddle Stitch Mode Booklet Mode Set the paper size Available Conditions for Saddle Stitch Hole Punch Mode Optional LD, LG, LT, LT-R, Comp For Making 1-sided, 2-sided and Book-type Copies Duplex Copying Press the Start button Sided Originals to 2-Sided Copies Sided Originals to 2-Sided Copies Place paper in the drawers Sided Originals to 1-Sided Copies Press the 2 2 Duplex button Book-type Originals to 2-Sided Copies Select other copy modes as required Original Mode Black Auto Colour Press the Auto button Copy Density AdjustmentAutomatic Copy Density Modes Place paper in the drawers Image Editing and Image Adjustment Press the Enter button Colour Balance Ymck Adjustment Canceling the RGB Adjustment RGB Adjustment 100 ONE-TOUCH Adjustment 101 Background AdjustmentPress the Image button to enter Image menu, and then press 102 Twin 2-colour Copy with Selected Colours Twin 2-COLOUR Copying103 Select a colour for the black areas on the original 104 105 106 107 Using the Editing Functions 108 Press the Start button Creating a Bookbinding Margin 109 110 111 Edge Erase 112 Book Centre Erase If you need a binding margin, set the right or left margin DUAL-PAGE113 Press the Finished button 114 115 1/4 Select the type of the original 116 117 Magazine Sort from the Editing MenuSelect the paper type Example of copying a 12-page document Enter button 118 Trimming/Masking Image Editing119 120 Mirror Image 121 122 123 Cover Copying Place paper other than cover paper in the drawers 124 125 126 Sheet Insertion Mode Press Copied or Blank button 127 128 Time & Date Stamp 129 Numbering Key in the starting page number 130 Place the originals of the 1st job JOB Build131 132 133 134 Direction of Copy Images in 1 to 2 and 2 to 135 Menu 136Press the 2 2 Duplex in the basic CONTINUOUS/SINGLE Original Feeding Continuous Feed Mode Place paper in the drawers137 Press the ADF button Press the Sadf button 138 139 Storing Originals 140 Store to e-FILING Press the BOX/FOLDER button 141 12Press the Function Clear button to finish this job 14210Press the Start button 143 Copy & File Select the desired file format 144Select the desired location 145 Enter Entering Letters146 147 Scanning the Images Scanning Procedure Place the originals Scan Setting in the Touch PanelSelect the desired scan mode and press the button 148 149 150 Scan to e-FILING 151 152 10Press the SCAN! button 153 154 Scan to FilePress the Scan button on the control Panel to enter the scan menu Select the file format 155 Press the Enter button Press the SCAN! button 156 157 158 Scan to E-MAIL Press the E-MAIL to button and select the address 159 Press the File Name button and name the scanned data 160Press the Body button and enter the text body, etc 10Set the size of the attached data 161Press the Edit button and set the original size and type 162 163 Internet FAX Internet FAX Precaution for Internet Transmission164 Internet Fax Transmission Overview Internet Fax to/from Client Computers 165Internet Fax to Internet Fax 166 Setting the Transmission ConditionsSending Internet FAX 167 168 169 170 171 172 173 174 175 Press the DIR Service button Searching Address Using Ldap Server176 Presspanel. the FAX button on the control Multi-address Transmission 177 Specify the recipient 178 Press the Destination button 179Confirming the Destinations Sending 2-sided Originals 180Advanced Function Press the Start button Priority Transmission 181 182 When SMTP* is selected for Receive Mode When POP3* is selected for the Receive ModeReceiving Internet FAX 183 Receiving from POP3 Server 184Checking completes Receiving from Smtp Server 185 JOB Status 186 JOB Status 187 Print JOB List 188 189 190 Proof Print JOB 191 192 Private Print JOB 193 194 When Using the Department Codes 195 196 Confirming the Status of FAX/INTERNET FAX JOB 197 Confirming the Status of Scan Print Log LOG List198 Send/Receive Log 199 Scan Log 200 201 Address Registration from LOG Lists 202 203 Printing SEND/RECEIVE LOG List of FAX Status Releasing the Print Error204 Change the paper size of the drawer to the specified size 205 206 Error Code 207 Error Code Cause & Message Corrective Action 208 Smtp server connection error 209 210 211 Scan Job Error Code Cause & Message Corrective Action 212 213 214 215 Printer Error Code Cause & Message Corrective Action 216 RFC related Error Code Cause & Message Corrective Action 217 Filing Filing Functions 219 Setting UP BOX 221 Changing Input Data Change the data of the BOX Name and the Password 223 Deleting BOX 225 Printing Stored DocumentPrint the whole Document Select the document to be printed Execute Test Printing Press the Print buttonPerform steps 1 to 4 of the Print Whole Document 227 Printing the Stored Document with Added/Changed Settings Press the Print button 229 Template Template Press the Public Template Group Select the desired template Recalling Template231 Press the group registered the template you want to recall 233 User Group Registering TemplatePublic Template Group 235 Registering the Template in the User Group Press the Save button Press the empty Template button, Then press the Save button 237Enter the data for registering the new user group 10Press the Save button Enter the data requested 239 Press the button of Name 1, Name 2 and/or User Name Changing the Data of User Group 241 11 7 Press the Enter button Press the Name button and/or the User Name button 243 Deleting Template Deleting Template 245 246 11.TEMPLATE 247 When the Graphic Symbols Blink on the Touch Panel 248 249 Adding Paper to the Drawers ADD Paper Symbol250 251 252 Replace Toner Cartridge Symbol Recommendation for Original Toner 253 254 Return the cartridge holder to its original position 255Insert the cartridge completely Replacing the Yellow Y, Magenta M, Cyan C Toner Cartridge 256Close the front cover 257 258 Open the front cover Pull the toner bag out carefully Replace Toner BAG Symbol259 260 Clear Paper Symbol 261 262 263 264 265 Open the fuser unit cover 266 Close the relay unit cover 267 268 269 270 Paper Misfeed in the Saddle-Stitch Finisher optional MJ-1024 271 Saddle stitch unit 272 Close the exit cover and the front cover 273 Take out the staple cartridge Adding Staples Optional274 Close the front cover of the finisher 275 Saddle-Stitch Finisher MJ-1024 276 Return the saddle staple to its original position 277Remove the empty staple case and replace it with a new one 278 279 280 Removing Jammed Staples Optional Lowerknob. the staple cover while holding 281 282 Return the staple cases to their original position 283 284 Remove any jammed staples 285 286 287 Disposing of the Punched Paper Bits Optional 288 Call Service SymbolPeriodic Maintenance Message 289 Maintenance Power ON/OFF status Weekly MaintenanceDaily Inspection Items for Daily Check Display does not Change when Buttons or Icons are Pressed Simple Troubleshooting291 Equipment does not Start Image Density is too High Image Density is too LowItems to be checked Countermeasure Reference Replace Toner Cartridge Images are Blurred 293Images are Stained Desired Colour does not Appear Images are Partially MissingFunctions cannot be Set 295 Specifications & Options OPC 296 297 B4, FOLIO, LG, Comp 298Continuous Copying Speed Unit sheets/min 299 Specifications of OptionsReversing Automatic Document Feeder Large Capacity Feeder FOLIO, LD, LG, LT-R Comp 300Additional Drawer Module MJ-1024 with mixed paper not loaded 301FOLIO, LD, LG LT-R, Comp Tray Loading Capacity MJ-1023 with mixed paper not loaded 302ST-R FOLIO, LD MJ-1023 with mixed paper loaded 303 A3, FOLIO, LD 304Tray Loading Capacity MJ-1022 with mixed paper not loaded MJ-1022 with mixed paper loaded 305 Bridge Unit 306Hole Punch Unit FOLIO, LT, LT-R, LD, LG, Comp 307 Packing List Combination Matrix 1/2 Copying Function Combination Matrix Combination Matrix 2/2 309 Image Quality Adjustment Combination Matrix Numerics Index311 312 Image Quality Adjustment General Copying Procedures313 Magazine Sort Print DATA/MEMORY RX 314Printing Send Receive LOG List of FAX Reduction and Enlargement Copying Registering Template 315 316 Using the Editing FunctionsWhen the Graphic Symbols Blink On the Touch Panel