Troubleshooting

6	Internet Security	39
6.1	Firewall	40
6.2	Web Site Filtering	41
6.2.1 Adding Rules For The Address Based Filter		42
7	Troubleshooting	45
7.1	Setup wizard Troubleshooting	46
7.2	General Thomson Gateway Troubleshooting	47
7.2.1	Wired Connection Troubleshooting	48
7.2.2	Wireless Connection Troubleshooting	49
7.3	Reset to Factory Defaults	50

E-DOC-CTC-20080627-0003 v1.0

Page 6

Image 6

Technicolor - Thomson ST585 V6 manual Troubleshooting, Adding Rules For The Address Based Filter

Contents

Thomson ST585 Page Thomson ST585 Copyright Contents Troubleshooting Adding Rules For The Address Based Filter Documentation and software updates About this Setup and User GuideUsed Symbols Typographical Conventions About this Setup and User Guide Installation Introduction Computer requirements DSL servicePreliminary Steps Internet connection details Guided Installation Installing your Thomson GatewayInstallation methods Manual Installation Case of problems Guided InstallationConnecting devices wait Starting the wizard CD menu Configure the Thomson Gateway Manual InstallationProcedure Click Setup my Thomson Gateway Thomson Gateway Basics This chapter Content Thomson Gateway LED Behaviour Power LED Status LEDsEthernet LED Internet LED Ethernet LEDs LED Status Description Accessing the Thomson Gateway Web Interface Thomson Gateway Web InterfaceRequirements Components Menu Navigation bar Content paneLanguage bar Notification area Backing Up/Restoring your Configuration Backing up your configurationRestoring your configuration Chapter Adding a New Computer to your Network Connecting a Computer Using the Ethernet Cable Ethernet cable Wireless Where can I find the encryption? Connecting Your Wireless ClientWhere can I find the SSID? Forgot your wireless settings? Encryption methods Securing Your Wireless ConnectionConfiguring the wireless encryption WPA-PSK versions Chapter „ WPA2 Configuring WPA-PSK EncryptionSelect Use WPA-PSK Encryption „ WPA Configuring WEP Encryption Select Use WEP Encryption Feature availability Getting the Most Out of Your Thomson Gateway Universal Plug and Play Supported Operating SystemsUPnP and the Thomson Gateway Windows XP Accessing Your Thomson Gateway with UPnPWindows Vista Go to My Network Places On the Windows Start menu, click Settings Control Panel Managing your Internet connection with UPnP Disabling this feature Extended Security Configuring UPnP on the Thomson GatewayEnable/Disable UPnP Enabling Extended Security Installing UPnP on Windows XP Start menu, click Settings Control PanelAdding UPnP Adding IGD Discovery and Control Assigning a service HTTP, FTP,... to a computer ProblemSolution UPnP Assign a game or application to a local networking device Dynamic DNS What you need Chapter Internet Security Overview Creating a new security level FirewallChanging the security level Pick a task list, click Create a new Security Level Address-based filtering Access DeniedWeb Site Filtering On the Toolbox menu, click Web Site Filtering Adding Rules For The Address Based Filter Deny access to a specific Web siteAllow access to a specific Web site Options Redirect all Web sites Click Redirect in the Action list Chapter Troubleshooting Topics Setup wizard Troubleshooting Setup CD does not start automaticallyYour Thomson Gateway has not been found Thomson Gateway unreachable General Thomson Gateway TroubleshootingThomson Gateway does not work Poor Thomson Gateway performance Wired Connection Troubleshooting Ethernet LED does not light up Poor Wireless Connectivity or Range Wireless Connection TroubleshootingNo Wireless Connectivity Change the wireless channel Software Reset Reset to Factory DefaultsResetting your Thomson Gateway Methods Hardware Reset Chapter Page Thomson Telecom Belgium

Contents

6.2.1 Adding Rules For The Address Based Filter