Technicolor - Thomson 620 Wireless Ethernet Troubleshooting, Not able to connect wireless clients

Chapter 8

Troubleshooting

8.1.2 Wireless Ethernet Troubleshooting

Not able to connect wireless clients

Check following:

In case registration is enabled, you must press the 'Association' button to register the wireless client or search for wireless devices via the embedded web pages.

Make sure the SpeedTouch™ Association Control List is not locked. You can check this on the web pages. On the Wireless Access Point settings, make sure New stations are not allowed is NOT selected.

No wireless connectivity Make sure that:

Poor wireless connectivity or reach

Both wireless client adapter and SpeedTouch™ are allowed to connect through wireless channels as defined for local regulatory domain.

The WLAN client is configured for the correct wireless settings (SSID, security settings).

Check the signal strength, indicated by the wireless client manager. If the signal is low, try to place the SpeedTouch™ or to direct the SpeedTouch™’s antenna for optimal performance.

Make sure that the wireless client adapter is enabled (message like “radio on”).

Check following:

Choose automatic channel selection or carefully select a radio channel that does not interfere with other radio channels.

Make sure both WLAN client adapter and SpeedTouch™ are allowed to connect through wireless channels as defined for local regulatory domain.

Check the location of the SpeedTouch™ in the building.

Check the signal strength, indicated by the wireless client manager. If the signal is low, try to place the SpeedTouch™ or to direct the SpeedTouch™’s antenna for optimal performance.

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