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Technicolor - Thomson 608, 620 Wired Ethernet Troubleshooting, LAN LED does not light up, Chapter

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Chapter 8

Troubleshooting

8.1.1 Wired Ethernet Troubleshooting

LAN LED does not light up

Make sure that:

The LAN cable is securely connected to the 10/100Base-T port.

You are using the correct cable type for your Ethernet equipment, that is UTP CAT5 with RJ-45 connectors.

E-DOC-CTC-20050429-0104 v1.0	193

Page 203

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Technicolor - Thomson 608, 620 Wired Ethernet Troubleshooting, LAN LED does not light up, Chapter, E-DOC-CTC-20050429-0104

Contents

Release R5.3.1 Wireless Business DSL RoutersSpeedTouch 605/608/608 WL/620 User’s GuidePage User’s Guide R5.3.1 SpeedTouch 605/608 608 WL/620Status v1.0 May Reference E-DOC-CTC-20050429-0104 CopyrightTrademarks Document InformationAbout this User’s Guide ContentsLocal Network Setup ContentsContents Basic ConfigurationContents Expert Configuration5.2.1 ContentsContents Software UpgradeTroubleshooting 6 Software KeysE-DOC-CTC-20050429-0104 ContentsAbout this User’s Guide Used SymbolsDocumentation and software updates About this User’s GuideE-DOC-CTC-20050429-0104 About this User’s GuideChapter 1 Your SpeedTouchE-DOC-CTC-20050429-0104 1.1 SpeedTouch FeaturesHardware Specifications Software Features ChapterMemory and CPU Hardware Specifications1.1.1 Physical interfacesRouting features Software FeaturesATM features Bridging featuresChapter Chapter Management and monitoring VoIPName Indicator1.2 SpeedTouch LED Behaviour DescriptionChapter LED StatusIndicator IndicatorChapter 1.3 How to Access your SpeedTouchAccess Method Can be used toChapter 1.3.1 Access via the Web InterfaceChapter 1.3.2 Access via CLICommand Line Interface CLI For more information, see “ Quote site command” on pageChapter 2 Select All Programs Accessories Command Prompt2 Select All Programs Accessories Command Prompt 1.3.3 Access via FTPFile Transfer Protocol FTP 1 Open a Command Prompt windowAccess rights Common FTP commandsCommand You can use toChapter 331 SpeedTouch 00-90-D0-01-02-03 User doejohn OK. Password requir ed3 Click Disable Remote Assistance Disabling remote access1.3.4 Remote Assistance 3 Click Enable Remote Assistance2 In the menu select Home Network Devices 2 Local Network SetupChapter Chapter 2.1 Wired EthernetFor more information, see “ Device settings” on page Chapter 2.2 Wireless EthernetChapter 2.2.1 Wireless BasicsRegulatory Domain Allowed Radio ChannelsChapter AntennasFirst-time association example 2.2.2 Connecting First-time Wireless ClientsWireless default settings Preparing first-time wireless clients Configuring first-time wireless clientsClick Connect Anyway 2 The Wireless Network Connection window appearsChapter Chapter Wireless device settingsName SSID 2.2.3 Wireless SecurityChapter Chapter 7 Click Configure 8 Select Allowed on WLAN and click Apply 2.2.4 Connecting Additional Wireless ClientsRegistering clients via web pages 3 Under Pick a task..., click Search for wireless devicesChapter Registering clients via association buttonWDS Link 2.2.5 Extending the Range of Your Wireless NetworkChapter Chapter 6 Select WDS Enabled7 In the Pick a task... list, click Scan for wireless access points For more information 3 Internet Connectivity Dial-In ClientsDial-in method can be used onSee “3.1 SpeedTouch Web Pages” on page 35 to proceed Embedded PPP dial-in clients Broadband host PPPoE dial-in clientsChapter Chapter 3.1 SpeedTouch Web PagesIntroduction Starting an Internet session Monitoring your Internet connectionE-DOC-CTC-20050429-0104 Terminating an Internet sessionChapter 2 Select Settings Control Panel IGD Control AgentStarting an Internet sessionChapter Internet connection status Terminating an Internet session5 Select Set up my connection manually and click Next Prerequisites Configuring a broadband connection3.3 MS Windows XP BroadBand Connection 1 On the Start menu, click Settings Control PanelChapter Network and Dial-up connections YourISP Starting a broadband Internet sessionChapter 3 Click Disconnect Terminating a broadband Internet sessionChapter 1 On the Apple menu, click System Preferences 3.4 Mac OS X PPPoE Dial-in ClientPrerequisites Configuring a broadband connection Chapter3 Click Disconnect ChapterStarting a broadband Internet session Terminating a broadband Internet sessionChapter 4 Basic ConfigurationBasic and Expert Mode SpeedTouch documentation Navigation bar 4.1 NavigationChapter Menu Language Bar Navigation Bar Notification Area TasksChapter 4.1.1 MenuCollapsing and expanding the menu Expert Configuration ModeChapter 4.1.2 Language BarChapter 4.1.3 Navigation BarE-DOC-CTC-20050429-0104 4.1.4 Notification AreaChapter E-DOC-CTC-20050429-0104 4.1.5 TasksChapter SpeedTouch Broadband Connection Toolbox Office Network 4.2 HomeSpeedTouch home page ChapterChapter 4.3 SpeedTouchInformation Configuration Event Logs Update ConfigurationE-DOC-CTC-20050429-0104 4.3.1 InformationChapter E-DOC-CTC-20050429-0104 4.3.2 SpeedTouch Easy Setup2 In the Pick a task... list, click Set up Chapterpage Accessing the Restart4.3.3 RestartChapter 4.3.4 ConfigurationRestoring a previously saved configuration 4.3.5 Backup & RestoreAccessing the Backup & Restore page Saving your current configurationChapter 4.3.6 Reset to Factory DefaultsAccessing the Reset to Factory Defaults page Resetting the SpeedTouch to factory defaultsChapter Indicator Description4.3.7 Event Logs Chapter 4.3.8 UpdateUpdating the SpeedTouch system software Chapter 4.4 Broadband ConnectionThe Broadband Connection menu The Broadband Connection page Internet ServicesChapter Introduction Accessing the Connectivity Check page4.4.1 Connectivity Check Checking you Internet Connectivity Analysing the test resultsChapter 4.4.2 DSL ConnectionChapter 4.4.3 Internet Services4.4.4 Internet Service SettingsAccessing the Internet Service Settings pageGame & Application Sharing 4.5 ToolboxChapter Remote AssistanceChapter 4.5.1 Remote Assistance2 Click Enable Remote Assistance URL Username PasswordChapter 4.5.2 Game & Application SharingChapter Accessing the Defined Games & Applications page4.5.3 Defined Games & Applications The Defined Games & Applications pageAdding a Port Translation rule Accessing the Game or Application Definition page OverviewConfigure Under 4.5.4 Game or Application DefinitionChapter Accessing the Game or Application Definition4.5.5 New Game or Application Creating a new game or applicationConfigure content based filtering settings 4.5.6 Web Site FilteringDeny access to a specific web site Allow access to a specific web site Redirect a web siteAllow is selected under Action for Unknown Sites Deny access to a specific web siteAllow access to a specific web site Redirect a web site Chapter2 Click Redirect in the Action list Redirecting all web sites Configure content based filtering settingsUnder Content Based Filtering you are able to ChapterChapter Accessing this page Proceed as follows4.5.7 Web Filtering Activation Web Filtering Activation page Standard license activation1 On the Toolbox menu, click Parental Control 2 Click Configure 4.5.8 Content LevelIcon Description Accessing this page Proceed as follows3 Under Pick a task..., click Create a new content level 4.5.9 New Content LevelContent level creation Proceed as follows Content level configuration Content level definitionE-DOC-CTC-20050429-0104 Chapter1 On the Toolbox menu, click Parental Control Medium 4.5.10 FirewallDisabled ChapterChapter 4.5.11 Intrusion DetectionChapter 4.5.12 Dynamic DNS2 On the Dynamic DNS page, click Configure E-DOC-CTC-20050429-0104 4.5.13 User ManagementChapter 1 On the Toolbox menu, click User Management Accessing the User Edit page Editing a user account4.5.14 Edit User ChapterChapter 4.5.15 Change Default UserChanging the default userChapter 4.5.16 Add UserInterfaces 4.6 Office NetworkChapter DevicesChapter 4.6.1 Devices1 On the Office Network menu, click Devices 4.6.2 Device SettingsAccessing the device settings page Overview ChapterChapter Accessing the Assign Public IP page4.6.3 Assign Public IP Assigning the public IP address to a device1 On the Office Network menu, click Devices 4.6.4 Wireless Device SettingsAccessing the wireless device settings page Overview Chapter4.6.5 Access Point SettingsAccessing the Access Point settingsEncryption ChapterBroadcast Network Name Allow New Devices2 Under Pick a task..., click Search for wireless devices WPA-PSK Access control on the SpeedTouchRegistering new wireless clients For more information, see “ Registering new wireless clients” on page1 Under Pick a task..., click Scan for wireless accesspoints 4.6.6 Configuring WDSAccessing the WDS page SpeedTouch configuration 3 Click Configure 4 Under Pick a task... list, click Configure WDSE-DOC-CTC-20050429-0104 4.6.7 InterfacesChapter Under IP Addresses 4.6.8 Interface SettingsAssigning a new IP address to the SpeedTouch ChapterChapter Accessing the DHCP Pool page4.6.9 DHCP Pool 3 Click ConfigureStart Address The DHCP Pool pageChapter InterfaceE-DOC-CTC-20050429-0104 Basic ConfigurationChapter Chapter 5 Expert ConfigurationClick ConfigurationClick ChapterE-DOC-CTC-20050429-0104 5.1 HomeChapter System Update 5.2 SpeedTouchEasy Setup DiagnosticsChapter 5.2.1 Easy SetupDiagnostics DSL Line Info Configuration System 5.2.2 System InformationIf result is ThenSoftware Release Board Name Serial Number Product Code SystemChapter Product NameChapter 5.2.3 ConnectionsStart/stop PPP sessions Then 5.2.4 DiagnosticsIf the status is ChapterSeverity 5.2.5 SyslogMessages Configuration ChapterChapter Facility SeverityChapter 5.2.6 System UpdateSystem configuration System Upgrade See “ Manage configuration files” on page 113 for more informationsee “4.1.2 Language Bar” on page Manage configuration files Manage language packsChapter Chapter System Upgrade Upload system softwareSwitch to another system software version Upload system software Switch to another system software versionChapter 5.2.7 SpeedTouch ServicesView detailed SpeedTouch service information Edit SpeedTouch service propertiesChapter Edit SpeedTouch service properties2 In Service properties 5 In Accept service from Remote IP, optionallyChapter Indicates a SpeedTouch service thatType SNTP Client Manual 5.2.8 SNTPChapter Chapter 5.2.9 SLAModify ping test properties Delete the entry see Add/delete a traceroute test Expert Configuration Ping tests and results To start/stop a ping testChapter Chapter Add/delete a traceroute testModify traceroute test properties traceroute tests and results Chapter 5.2.10 Add-onIP Addresses 5.3 IP RouterChapter ClickChapter 5.3.1 IP AddressesAdd/change an IP address Chapter 5.3.2 Expressionsrelated expression IP ServiceChapter Adding a service related expressionAdding an IP related expression Chapter 5.3.3 ClassificationName ServiceChapter IndexChapter 5.3.4 IP RoutingAdding an IP route To add an IP route Chapter 5.3.5 RIPConfiguration Interfaces Neighbours Interfaces Mappings Templates 5.3.6 NATAccess list ChapterInterface Creating a NAT mapping Templates Creating a NAT templateAccess list ChapterChapter 5.3.7 IP QoSState WFQ queue WeightChapter NameRouted PPPoE 5.4 ConnectionsChapter ClickPhonebook QoS Book Interfaces Connection Service Name Virtual Channel Identifiers VPI and VCI5.4.1 ATM Chaptertxctd QoS Book InterfacesChapter NameRouting Other 5.4.2 Routed PPPoEPPPoE connection entry ChapterManually Other StatisticsChapter ModeChapter Additional configuration Routing5.4.3 Routed PPPoA Introduction Creating a Routed PPPoA connection entryManually ChapterOther Statistics ModeIntroduction 5.4.4Routed PPPoI AvailabilityManually ChapterOther Statistics ModeBridged Ethernet VLAN 5.4.5 Bridged EthernetChapter Chapter Add a new Bridge port VLAN VLAN interface overviewChapter VLAN interface configurationChapter 5.4.6 Routed EthernetInterface Name 5.4.7 Routed IPoACreating a new Routed IPoA Ethernet Interface Generated IP routes ChapterChapter 5.4.8 PPTP-to-PPP RelayChapter 5.4.9 Virtual LANChapter 5.5 Local NetworkingManaged Switch WirelessDHCP Server 5.5.1 DHCPServer Config ChapterAddress Server LeasesChapter Client IDInterface Address Pools Address pool typesChapter NameRelay Interfaces Relay ConfigChapter requesting ChapterInterface initServer and Apply 5.5.2 DNSConfiguration Hostname Table ChapterState 5.5.3 Managed SwitchOverview Managed Ethernet Switch ChapterChapter Mirror ConfigurationChapter 5.5.4 WirelessChapter Access point settingsInteroperability Mode Wireless interface enabled1 In the Channel Selection list, click auto Network Name SSID Network Name broadcast Interoperability ModeChannel ChapterAccess Control settings Enable/disable the wireless interface Security1 Clear wireless interface enabled 1 Select Wireless interface enabled64 bits, Hexadecimal Chapter1 Select Security Level 1 - WEP 64 bits, AlphanumericChapter Access ControlScan for Other Networks ChapterExpressions 5.6 FirewallChapter ClickBlockAll 5.6.1 PolicyDisabled ChapterChapter Buttons Loose UDP tracking Game & Application Sharing AllowedProxying allowed Reset Creating a firewall ruleService Flags EnableE-DOC-CTC-20050429-0104 5.6.2 LogChapter LAN to LAN 5.7 VPNChapter ClickChapter Configuration procedure5.7.1 LAN to LAN 1 Select VPN VPN Client 5.7.2 VPN ClientConfiguration procedure Chapter1 Select VPN VPN Server The SpeedTouch as VPN Server Configuration procedure5.7.3 VPN Server ChapterChapter 5.7.4 CertificatesChapter 5.7.5 AdvancedChapter 5.7.6 Debug1 Browse to Expert mode VPN Debug Logging 4 Browse again to Expert mode VPN Debug LoggingChapter 5.8 SIP PBX1 On the SpeedTouch menu, click SpeedTouch Services General Location Service Call Logging Call ScreeningChapter Chapter How to activate a Software module6 Software Keys 2 Select Expert Mode SpeedTouch Add-OnChapter Chapter 7 Software UpgradeIntroduction System software upgrades availability System software packages and securityChapter 7.1 Embedded Update Page1 Click Check For Updates 2 In the Pick a task... list, click Update software1 Click SpeedTouch Support Site From a PCChapter Chapter 7.2 Upgrade Wizard on Setup CDIntroduction Starting the Upgrade Wizard 7 See “ Upgrade procedure” on page 187 to continueChapter Upgrade procedure1 In the Welcome to the SpeedTouch Upgrade Wizard window, click Next window appears, refer to “8.1.3 Upgrade Troubleshooting” on pageChapter System software downgradeChapter 7.3 Upgrade via a BOOTP/TFTP ServerSpeedTouch system software management Chapter =software upgradeChapter 8 TroubleshootingChapter 8.1 General SpeedTouch TroubleshootingSpeedTouch does not work SpeedTouch unreachable E-DOC-CTC-20050429-0104 8.1.1 Wired Ethernet TroubleshootingLAN LED does not light up ChapterPoor wireless connectivity or reach 8.1.2 Wireless Ethernet TroubleshootingNot able to connect wireless clients No wireless connectivity Make sure thatChapter 8.1.3 Upgrade TroubleshootingMessage Due toChapter Upgrade via Setup CDChapter 8.2 UPnP on Windows XP SystemsSpeedTouch not detected by UPnP or IGD Control Client Adding UPnP 1 On the Start menu, click Settings Control PanelChapter Adding IGD Discovery and Control2 Select Settings Control Panel Add or Remove Programs Select Networking Services in the Components list and click DetailsChapter 8.3 Reset to Factory DefaultsResetting your SpeedTouch Hardware reset Software resetChapter 2 In the menu select SpeedTouch ConfigurationPage E-DOC -CT Need more help?THOMSON All rights reserved C-20050429 -0104