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Technicolor - Thomson 608 WL, 620, 605 manual General SpeedTouch Troubleshooting, Chapter

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Chapter 8

Troubleshooting

8.1 General SpeedTouch™ Troubleshooting

SpeedTouch™ does not work

SpeedTouch™ unreachable

If none of the LEDs light up, make sure that:

The SpeedTouch™ is plugged into a power socket outlet.

You are using the correct power supply for your SpeedTouch™ device, that is 18V AC.

The power on the SpeedTouch™ is turned on via the rocker switch on the back panel.

In case your SpeedTouch™ is unreachable due to misconfiguration, you might consider a hardware reset to factory defaults as described in “8.3 Reset to Factory Defaults” on page 199.

!	However, note that resetting the SpeedTouch™ to its factory settings will
	revoke all the changes you made to the configuration.

Poor SpeedTouch™ Make sure that the SpeedTouch™ is installed and configured as instructed in the performance Installation and Setup Guide or as instructed by the Service Provider.

192	E-DOC-CTC-20050429-0104 v1.0

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Technicolor - Thomson 608 WL General SpeedTouch Troubleshooting, SpeedTouch does not work SpeedTouch unreachable, Chapter

Contents

User’s Guide Wireless Business DSL RoutersSpeedTouch 605/608/608 WL/620 Release R5.3.1Page SpeedTouch 605/608 608 WL/620 User’s Guide R5.3.1Document Information CopyrightTrademarks Status v1.0 May Reference E-DOC-CTC-20050429-0104Contents ContentsLocal Network Setup About this User’s GuideBasic Configuration ContentsExpert Configuration ContentsContents 5.2.16 Software Keys Software UpgradeTroubleshooting ContentsContents E-DOC-CTC-20050429-0104About this User’s Guide Used SymbolsDocumentation and software updates About this User’s GuideAbout this User’s Guide E-DOC-CTC-20050429-01041 Your SpeedTouch ChapterChapter 1.1 SpeedTouch FeaturesHardware Specifications Software Features E-DOC-CTC-20050429-0104Physical interfaces Hardware Specifications1.1.1 Memory and CPUBridging features Software FeaturesATM features Routing featuresChapter Management and monitoring VoIP ChapterDescription Indicator1.2 SpeedTouch LED Behaviour NameIndicator LED StatusIndicator ChapterCan be used to 1.3 How to Access your SpeedTouchAccess Method Chapter1.3.1 Access via the Web Interface ChapterFor more information, see “ Quote site command” on page 1.3.2 Access via CLICommand Line Interface CLI Chapter2 Select All Programs Accessories Command Prompt Chapter1 Open a Command Prompt window 1.3.3 Access via FTPFile Transfer Protocol FTP 2 Select All Programs Accessories Command PromptYou can use to Common FTP commandsCommand Access rights331 SpeedTouch 00-90-D0-01-02-03 User doejohn OK. Password requir ed Chapter3 Click Enable Remote Assistance Disabling remote access1.3.4 Remote Assistance 3 Click Disable Remote AssistanceChapter 2 Local Network Setup2 In the menu select Home Network Devices For more information, see “ Device settings” on page 2.1 Wired EthernetChapter 2.2 Wireless Ethernet ChapterAllowed Radio Channels 2.2.1 Wireless BasicsRegulatory Domain ChapterAntennas ChapterConfiguring first-time wireless clients 2.2.2 Connecting First-time Wireless ClientsWireless default settings Preparing first-time wireless clients First-time association exampleChapter 2 The Wireless Network Connection window appearsClick Connect Anyway Wireless device settings ChapterChapter 2.2.3 Wireless SecurityName SSID Chapter 3 Under Pick a task..., click Search for wireless devices 2.2.4 Connecting Additional Wireless ClientsRegistering clients via web pages 7 Click Configure 8 Select Allowed on WLAN and click ApplyRegistering clients via association button ChapterChapter 2.2.5 Extending the Range of Your Wireless NetworkWDS Link 7 In the Pick a task... list, click Scan for wireless access points 6 Select WDS EnabledChapter can be used on 3 Internet Connectivity Dial-In ClientsDial-in method For more informationChapter Embedded PPP dial-in clients Broadband host PPPoE dial-in clientsSee “3.1 SpeedTouch Web Pages” on page 35 to proceed Monitoring your Internet connection 3.1 SpeedTouch Web PagesIntroduction Starting an Internet session ChapterChapter Terminating an Internet sessionE-DOC-CTC-20050429-0104 session IGD Control AgentStarting an Internet 2 Select Settings Control PanelInternet connection status Terminating an Internet session Chapter1 On the Start menu, click Settings Control Panel Prerequisites Configuring a broadband connection3.3 MS Windows XP BroadBand Connection 5 Select Set up my connection manually and click NextChapter Chapter Starting a broadband Internet sessionNetwork and Dial-up connections YourISP Chapter Terminating a broadband Internet session3 Click Disconnect Chapter 3.4 Mac OS X PPPoE Dial-in ClientPrerequisites Configuring a broadband connection 1 On the Apple menu, click System PreferencesTerminating a broadband Internet session ChapterStarting a broadband Internet session 3 Click DisconnectBasic and Expert Mode SpeedTouch documentation 4 Basic ConfigurationChapter Menu Language Bar Navigation Bar Notification Area Tasks 4.1 NavigationChapter Navigation barExpert Configuration Mode 4.1.1 MenuCollapsing and expanding the menu Chapter4.1.2 Language Bar Chapter4.1.3 Navigation Bar ChapterChapter 4.1.4 Notification AreaE-DOC-CTC-20050429-0104 Chapter 4.1.5 TasksE-DOC-CTC-20050429-0104 Chapter 4.2 HomeSpeedTouch home page SpeedTouch Broadband Connection Toolbox Office NetworkConfiguration 4.3 SpeedTouchInformation Configuration Event Logs Update ChapterChapter 4.3.1 InformationE-DOC-CTC-20050429-0104 Chapter 4.3.2 SpeedTouch Easy Setup2 In the Pick a task... list, click Set up E-DOC-CTC-20050429-0104Restart Accessing the Restart4.3.3 page4.3.4 Configuration ChapterSaving your current configuration 4.3.5 Backup & RestoreAccessing the Backup & Restore page Restoring a previously saved configurationResetting the SpeedTouch to factory defaults 4.3.6 Reset to Factory DefaultsAccessing the Reset to Factory Defaults page Chapter4.3.7 Event Logs Indicator DescriptionChapter Updating the SpeedTouch system software 4.3.8 UpdateChapter Internet Services 4.4 Broadband ConnectionThe Broadband Connection menu The Broadband Connection page ChapterChecking you Internet Connectivity Analysing the test results Introduction Accessing the Connectivity Check page4.4.1 Connectivity Check Chapter4.4.2 DSL Connection Chapter4.4.3 Internet Services ChapterService Settings page Internet Service SettingsAccessing the Internet 4.4.4Remote Assistance 4.5 ToolboxChapter Game & Application SharingURL Username Password 4.5.1 Remote Assistance2 Click Enable Remote Assistance Chapter4.5.2 Game & Application Sharing ChapterThe Defined Games & Applications page Accessing the Defined Games & Applications page4.5.3 Defined Games & Applications Chapter4.5.4 Game or Application Definition Accessing the Game or Application Definition page OverviewConfigure Under Adding a Port Translation ruleCreating a new game or application Accessing the Game or Application Definition4.5.5 New Game or Application ChapterAllow access to a specific web site Redirect a web site 4.5.6 Web Site FilteringDeny access to a specific web site Configure content based filtering settingsChapter Deny access to a specific web siteAllow access to a specific web site Redirect a web site Allow is selected under Action for Unknown SitesChapter Redirecting all web sites Configure content based filtering settingsUnder Content Based Filtering you are able to 2 Click Redirect in the Action listWeb Filtering Activation page Standard license activation Accessing this page Proceed as follows4.5.7 Web Filtering Activation ChapterAccessing this page Proceed as follows 4.5.8 Content LevelIcon Description 1 On the Toolbox menu, click Parental Control 2 Click ConfigureContent level configuration Content level definition 4.5.9 New Content LevelContent level creation Proceed as follows 3 Under Pick a task..., click Create a new content level1 On the Toolbox menu, click Parental Control ChapterE-DOC-CTC-20050429-0104 Chapter 4.5.10 FirewallDisabled Medium4.5.11 Intrusion Detection Chapter2 On the Dynamic DNS page, click Configure 4.5.12 Dynamic DNSChapter Chapter 4.5.13 User ManagementE-DOC-CTC-20050429-0104 Chapter Accessing the User Edit page Editing a user account4.5.14 Edit User 1 On the Toolbox menu, click User Managementuser 4.5.15 Change Default UserChanging the default Chapter4.5.16 Add User ChapterDevices 4.6 Office NetworkChapter Interfaces4.6.1 Devices ChapterChapter 4.6.2 Device SettingsAccessing the device settings page Overview 1 On the Office Network menu, click DevicesAssigning the public IP address to a device Accessing the Assign Public IP page4.6.3 Assign Public IP ChapterChapter 4.6.4 Wireless Device SettingsAccessing the wireless device settings page Overview 1 On the Office Network menu, click DevicesPoint settings Access Point SettingsAccessing the Access 4.6.5Allow New Devices ChapterBroadcast Network Name EncryptionFor more information, see “ Registering new wireless clients” on page WPA-PSK Access control on the SpeedTouchRegistering new wireless clients 2 Under Pick a task..., click Search for wireless devices3 Click Configure 4 Under Pick a task... list, click Configure WDS 4.6.6 Configuring WDSAccessing the WDS page SpeedTouch configuration 1 Under Pick a task..., click Scan for wireless accesspointsChapter 4.6.7 InterfacesE-DOC-CTC-20050429-0104 Chapter 4.6.8 Interface SettingsAssigning a new IP address to the SpeedTouch Under IP Addresses3 Click Configure Accessing the DHCP Pool page4.6.9 DHCP Pool ChapterInterface The DHCP Pool pageChapter Start AddressChapter Basic ConfigurationE-DOC-CTC-20050429-0104 Configuration 5 Expert ConfigurationClick ChapterChapter ClickChapter 5.1 HomeE-DOC-CTC-20050429-0104 Diagnostics 5.2 SpeedTouchEasy Setup System Update5.2.1 Easy Setup ChapterThen 5.2.2 System InformationIf result is Diagnostics DSL Line Info Configuration SystemProduct Name SystemChapter Software Release Board Name Serial Number Product CodeStart/stop PPP sessions 5.2.3 ConnectionsChapter Chapter 5.2.4 DiagnosticsIf the status is ThenChapter 5.2.5 SyslogMessages Configuration SeverityFacility Severity ChapterSee “ Manage configuration files” on page 113 for more information 5.2.6 System UpdateSystem configuration System Upgrade ChapterChapter Manage configuration files Manage language packssee “4.1.2 Language Bar” on page Upload system software Switch to another system software version System Upgrade Upload system softwareSwitch to another system software version ChapterEdit SpeedTouch service properties 5.2.7 SpeedTouch ServicesView detailed SpeedTouch service information Chapter5 In Accept service from Remote IP, optionally Edit SpeedTouch service properties2 In Service properties ChapterType Indicates a SpeedTouch service thatChapter Chapter 5.2.8 SNTPSNTP Client Manual Modify ping test properties 5.2.9 SLAChapter Chapter Expert Configuration Ping tests and results To start/stop a ping testDelete the entry see Add/delete a traceroute test Modify traceroute test properties traceroute tests and results Add/delete a traceroute testChapter 5.2.10 Add-on ChapterClick 5.3 IP RouterChapter IP AddressesAdd/change an IP address 5.3.1 IP AddressesChapter IP Service 5.3.2 Expressionsrelated expression ChapterAdding an IP related expression Adding a service related expressionChapter 5.3.3 Classification ChapterIndex ServiceChapter NameAdding an IP route To add an IP route 5.3.4 IP RoutingChapter Configuration Interfaces Neighbours 5.3.5 RIPChapter Chapter 5.3.6 NATAccess list Interfaces Mappings TemplatesChapter Creating a NAT mapping Templates Creating a NAT templateAccess list Interface5.3.7 IP QoS ChapterName WFQ queue WeightChapter StateClick 5.4 ConnectionsChapter Routed PPPoEChapter Connection Service Name Virtual Channel Identifiers VPI and VCI5.4.1 ATM Phonebook QoS Book InterfacesName QoS Book InterfacesChapter txctdChapter 5.4.2 Routed PPPoEPPPoE connection entry Routing OtherMode Other StatisticsChapter ManuallyIntroduction Creating a Routed PPPoA connection entry Additional configuration Routing5.4.3 Routed PPPoA ChapterMode ChapterOther Statistics ManuallyAvailability 5.4.4Routed PPPoI IntroductionMode ChapterOther Statistics ManuallyChapter 5.4.5 Bridged EthernetBridged Ethernet VLAN Add a new Bridge port VLAN VLAN interface overview ChapterVLAN interface configuration Chapter5.4.6 Routed Ethernet ChapterChapter 5.4.7 Routed IPoACreating a new Routed IPoA Ethernet Interface Generated IP routes Interface Name5.4.8 PPTP-to-PPP Relay Chapter5.4.9 Virtual LAN ChapterWireless 5.5 Local NetworkingManaged Switch ChapterChapter 5.5.1 DHCPServer Config DHCP ServerClient ID Server LeasesChapter AddressName Address Pools Address pool typesChapter InterfaceChapter Relay ConfigRelay Interfaces init ChapterInterface requestingChapter 5.5.2 DNSConfiguration Hostname Table Server and ApplyChapter 5.5.3 Managed SwitchOverview Managed Ethernet Switch StateMirror Configuration Chapter5.5.4 Wireless ChapterWireless interface enabled Access point settingsInteroperability Mode ChapterChapter Network Name SSID Network Name broadcast Interoperability ModeChannel 1 In the Channel Selection list, click auto1 Select Wireless interface enabled Enable/disable the wireless interface Security1 Clear wireless interface enabled Access Control settings64 bits, Alphanumeric Chapter1 Select Security Level 1 - WEP 64 bits, HexadecimalAccess Control ChapterChapter Scan for Other NetworksClick 5.6 FirewallChapter ExpressionsChapter 5.6.1 PolicyDisabled BlockAllProxying allowed Buttons Loose UDP tracking Game & Application Sharing AllowedChapter Flags Enable Creating a firewall ruleService ResetChapter 5.6.2 LogE-DOC-CTC-20050429-0104 Click 5.7 VPNChapter LAN to LAN5.7.1 LAN to LAN Configuration procedureChapter Chapter 5.7.2 VPN ClientConfiguration procedure 1 Select VPN VPN ClientChapter The SpeedTouch as VPN Server Configuration procedure5.7.3 VPN Server 1 Select VPN VPN Server5.7.4 Certificates Chapter5.7.5 Advanced Chapter4 Browse again to Expert mode VPN Debug Logging 5.7.6 Debug1 Browse to Expert mode VPN Debug Logging ChapterGeneral Location Service Call Logging Call Screening 5.8 SIP PBX1 On the SpeedTouch menu, click SpeedTouch Services ChapterChapter 2 Select Expert Mode SpeedTouch Add-On How to activate a Software module6 Software Keys ChapterChapter System software packages and security 7 Software UpgradeIntroduction System software upgrades availability Chapter2 In the Pick a task... list, click Update software 7.1 Embedded Update Page1 Click Check For Updates ChapterChapter From a PC1 Click SpeedTouch Support Site 7 See “ Upgrade procedure” on page 187 to continue 7.2 Upgrade Wizard on Setup CDIntroduction Starting the Upgrade Wizard Chapterwindow appears, refer to “8.1.3 Upgrade Troubleshooting” on page Upgrade procedure1 In the Welcome to the SpeedTouch Upgrade Wizard window, click Next ChapterSystem software downgrade ChapterSpeedTouch system software management 7.3 Upgrade via a BOOTP/TFTP ServerChapter =software upgrade Chapter8 Troubleshooting ChapterSpeedTouch does not work SpeedTouch unreachable 8.1 General SpeedTouch TroubleshootingChapter Chapter 8.1.1 Wired Ethernet TroubleshootingLAN LED does not light up E-DOC-CTC-20050429-0104No wireless connectivity Make sure that 8.1.2 Wireless Ethernet TroubleshootingNot able to connect wireless clients Poor wireless connectivity or reachDue to 8.1.3 Upgrade TroubleshootingMessage ChapterUpgrade via Setup CD Chapter1 On the Start menu, click Settings Control Panel 8.2 UPnP on Windows XP SystemsSpeedTouch not detected by UPnP or IGD Control Client Adding UPnP ChapterSelect Networking Services in the Components list and click Details Adding IGD Discovery and Control2 Select Settings Control Panel Add or Remove Programs ChapterHardware reset Software reset 8.3 Reset to Factory DefaultsResetting your SpeedTouch Chapter2 In the menu select SpeedTouch Configuration ChapterPage C-20050429 -0104 Need more help?THOMSON All rights reserved E-DOC -CT