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Technicolor - Thomson 620, 605, 608 WL manual UPnP on Windows XP Systems, Chapter

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8.2 UPnP™ on Windows XP Systems

Chapter 8

Troubleshooting

8.2 UPnP™ on Windows XP Systems

SpeedTouch™ not detected by UPnP™ or IGD Control Client

Adding UPnP™

Check on following:

Make sure the UPnP™ and Internet Gateway Device Control Client Networking components are added to your MS Windows XP system.

Your computer doesn’t support UPnP™ if you run an operating system other than MS Windows XP and MS Windows Millennium.

Make sure that UPnP™ is not disabled in the SpeedTouch™ web page; see “4.5.2 Game & Application Sharing” on page 69.

If you are running Microsoft Windows XP, it is recommended to add the UPnP™ component to your system.

Proceed as follows:

1On the Start menu, click (Settings >) Control Panel.

2The Control Panel window appears. Click Add or Remove Programs.

3In the Add or Remove Programs window appears, click Add/Remove Windows Components.

4In the Windows Components Wizard, select Networking Services in the Components list and click Details.

5In the Networking Services window, select Universal Plug and Play or UPnP User Interface and click OK.

6Click Next to start the installation and follow the instructions in the Windows Components Wizard.

7At the end of the procedure the wizard prompts you that the installation was successful. Click Finish to quit.

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Technicolor - Thomson 608 UPnP on Windows XP Systems, SpeedTouch not detected by UPnP or IGD Control Client Adding UPnP

Contents

Release R5.3.1 Wireless Business DSL RoutersSpeedTouch 605/608/608 WL/620 User’s GuidePage User’s Guide R5.3.1 SpeedTouch 605/608 608 WL/620Status v1.0 May Reference E-DOC-CTC-20050429-0104 CopyrightTrademarks Document InformationAbout this User’s Guide ContentsLocal Network Setup ContentsContents Basic ConfigurationContents Expert Configuration5.2.1 ContentsContents Software UpgradeTroubleshooting 6 Software KeysE-DOC-CTC-20050429-0104 ContentsAbout this User’s Guide Used SymbolsDocumentation and software updates About this User’s GuideE-DOC-CTC-20050429-0104 About this User’s GuideChapter 1 Your SpeedTouchE-DOC-CTC-20050429-0104 1.1 SpeedTouch FeaturesHardware Specifications Software Features ChapterMemory and CPU Hardware Specifications1.1.1 Physical interfacesRouting features Software FeaturesATM features Bridging featuresChapter Chapter Management and monitoring VoIPName Indicator1.2 SpeedTouch LED Behaviour DescriptionChapter LED StatusIndicator IndicatorChapter 1.3 How to Access your SpeedTouchAccess Method Can be used toChapter 1.3.1 Access via the Web InterfaceChapter 1.3.2 Access via CLICommand Line Interface CLI For more information, see “ Quote site command” on pageChapter 2 Select All Programs Accessories Command Prompt2 Select All Programs Accessories Command Prompt 1.3.3 Access via FTPFile Transfer Protocol FTP 1 Open a Command Prompt windowAccess rights Common FTP commandsCommand You can use toChapter 331 SpeedTouch 00-90-D0-01-02-03 User doejohn OK. Password requir ed3 Click Disable Remote Assistance Disabling remote access1.3.4 Remote Assistance 3 Click Enable Remote Assistance2 Local Network Setup Chapter2 In the menu select Home Network Devices 2.1 Wired Ethernet For more information, see “ Device settings” on pageChapter Chapter 2.2 Wireless EthernetChapter 2.2.1 Wireless BasicsRegulatory Domain Allowed Radio ChannelsChapter AntennasFirst-time association example 2.2.2 Connecting First-time Wireless ClientsWireless default settings Preparing first-time wireless clients Configuring first-time wireless clients2 The Wireless Network Connection window appears ChapterClick Connect Anyway Chapter Wireless device settings2.2.3 Wireless Security ChapterName SSID Chapter 7 Click Configure 8 Select Allowed on WLAN and click Apply 2.2.4 Connecting Additional Wireless ClientsRegistering clients via web pages 3 Under Pick a task..., click Search for wireless devicesChapter Registering clients via association button2.2.5 Extending the Range of Your Wireless Network ChapterWDS Link 6 Select WDS Enabled 7 In the Pick a task... list, click Scan for wireless access pointsChapter For more information 3 Internet Connectivity Dial-In ClientsDial-in method can be used onEmbedded PPP dial-in clients Broadband host PPPoE dial-in clients ChapterSee “3.1 SpeedTouch Web Pages” on page 35 to proceed Chapter 3.1 SpeedTouch Web PagesIntroduction Starting an Internet session Monitoring your Internet connectionTerminating an Internet session ChapterE-DOC-CTC-20050429-0104 2 Select Settings Control Panel IGD Control AgentStarting an Internet sessionChapter Internet connection status Terminating an Internet session5 Select Set up my connection manually and click Next Prerequisites Configuring a broadband connection3.3 MS Windows XP BroadBand Connection 1 On the Start menu, click Settings Control PanelChapter Starting a broadband Internet session ChapterNetwork and Dial-up connections YourISP Terminating a broadband Internet session Chapter3 Click Disconnect 1 On the Apple menu, click System Preferences 3.4 Mac OS X PPPoE Dial-in ClientPrerequisites Configuring a broadband connection Chapter3 Click Disconnect ChapterStarting a broadband Internet session Terminating a broadband Internet session4 Basic Configuration Basic and Expert Mode SpeedTouch documentationChapter Navigation bar 4.1 NavigationChapter Menu Language Bar Navigation Bar Notification Area TasksChapter 4.1.1 MenuCollapsing and expanding the menu Expert Configuration ModeChapter 4.1.2 Language BarChapter 4.1.3 Navigation Bar4.1.4 Notification Area ChapterE-DOC-CTC-20050429-0104 4.1.5 Tasks ChapterE-DOC-CTC-20050429-0104 SpeedTouch Broadband Connection Toolbox Office Network 4.2 HomeSpeedTouch home page ChapterChapter 4.3 SpeedTouchInformation Configuration Event Logs Update Configuration4.3.1 Information ChapterE-DOC-CTC-20050429-0104 E-DOC-CTC-20050429-0104 4.3.2 SpeedTouch Easy Setup2 In the Pick a task... list, click Set up Chapterpage Accessing the Restart4.3.3 RestartChapter 4.3.4 ConfigurationRestoring a previously saved configuration 4.3.5 Backup & RestoreAccessing the Backup & Restore page Saving your current configurationChapter 4.3.6 Reset to Factory DefaultsAccessing the Reset to Factory Defaults page Resetting the SpeedTouch to factory defaultsIndicator Description 4.3.7 Event LogsChapter 4.3.8 Update Updating the SpeedTouch system softwareChapter Chapter 4.4 Broadband ConnectionThe Broadband Connection menu The Broadband Connection page Internet ServicesChapter Introduction Accessing the Connectivity Check page4.4.1 Connectivity Check Checking you Internet Connectivity Analysing the test resultsChapter 4.4.2 DSL ConnectionChapter 4.4.3 Internet Services4.4.4 Internet Service SettingsAccessing the Internet Service Settings pageGame & Application Sharing 4.5 ToolboxChapter Remote AssistanceChapter 4.5.1 Remote Assistance2 Click Enable Remote Assistance URL Username PasswordChapter 4.5.2 Game & Application SharingChapter Accessing the Defined Games & Applications page4.5.3 Defined Games & Applications The Defined Games & Applications pageAdding a Port Translation rule Accessing the Game or Application Definition page OverviewConfigure Under 4.5.4 Game or Application DefinitionChapter Accessing the Game or Application Definition4.5.5 New Game or Application Creating a new game or applicationConfigure content based filtering settings 4.5.6 Web Site FilteringDeny access to a specific web site Allow access to a specific web site Redirect a web siteAllow is selected under Action for Unknown Sites Deny access to a specific web siteAllow access to a specific web site Redirect a web site Chapter2 Click Redirect in the Action list Redirecting all web sites Configure content based filtering settingsUnder Content Based Filtering you are able to ChapterChapter Accessing this page Proceed as follows4.5.7 Web Filtering Activation Web Filtering Activation page Standard license activation1 On the Toolbox menu, click Parental Control 2 Click Configure 4.5.8 Content LevelIcon Description Accessing this page Proceed as follows3 Under Pick a task..., click Create a new content level 4.5.9 New Content LevelContent level creation Proceed as follows Content level configuration Content level definitionChapter 1 On the Toolbox menu, click Parental ControlE-DOC-CTC-20050429-0104 Medium 4.5.10 FirewallDisabled ChapterChapter 4.5.11 Intrusion Detection4.5.12 Dynamic DNS 2 On the Dynamic DNS page, click ConfigureChapter 4.5.13 User Management ChapterE-DOC-CTC-20050429-0104 1 On the Toolbox menu, click User Management Accessing the User Edit page Editing a user account4.5.14 Edit User ChapterChapter 4.5.15 Change Default UserChanging the default userChapter 4.5.16 Add UserInterfaces 4.6 Office NetworkChapter DevicesChapter 4.6.1 Devices1 On the Office Network menu, click Devices 4.6.2 Device SettingsAccessing the device settings page Overview ChapterChapter Accessing the Assign Public IP page4.6.3 Assign Public IP Assigning the public IP address to a device1 On the Office Network menu, click Devices 4.6.4 Wireless Device SettingsAccessing the wireless device settings page Overview Chapter4.6.5 Access Point SettingsAccessing the Access Point settingsEncryption ChapterBroadcast Network Name Allow New Devices2 Under Pick a task..., click Search for wireless devices WPA-PSK Access control on the SpeedTouchRegistering new wireless clients For more information, see “ Registering new wireless clients” on page1 Under Pick a task..., click Scan for wireless accesspoints 4.6.6 Configuring WDSAccessing the WDS page SpeedTouch configuration 3 Click Configure 4 Under Pick a task... list, click Configure WDS4.6.7 Interfaces ChapterE-DOC-CTC-20050429-0104 Under IP Addresses 4.6.8 Interface SettingsAssigning a new IP address to the SpeedTouch ChapterChapter Accessing the DHCP Pool page4.6.9 DHCP Pool 3 Click ConfigureStart Address The DHCP Pool pageChapter InterfaceBasic Configuration ChapterE-DOC-CTC-20050429-0104 Chapter 5 Expert ConfigurationClick ConfigurationClick Chapter5.1 Home ChapterE-DOC-CTC-20050429-0104 System Update 5.2 SpeedTouchEasy Setup DiagnosticsChapter 5.2.1 Easy SetupDiagnostics DSL Line Info Configuration System 5.2.2 System InformationIf result is ThenSoftware Release Board Name Serial Number Product Code SystemChapter Product Name5.2.3 Connections Start/stop PPP sessionsChapter Then 5.2.4 DiagnosticsIf the status is ChapterSeverity 5.2.5 SyslogMessages Configuration ChapterChapter Facility SeverityChapter 5.2.6 System UpdateSystem configuration System Upgrade See “ Manage configuration files” on page 113 for more informationManage configuration files Manage language packs Chaptersee “4.1.2 Language Bar” on page Chapter System Upgrade Upload system softwareSwitch to another system software version Upload system software Switch to another system software versionChapter 5.2.7 SpeedTouch ServicesView detailed SpeedTouch service information Edit SpeedTouch service propertiesChapter Edit SpeedTouch service properties2 In Service properties 5 In Accept service from Remote IP, optionallyIndicates a SpeedTouch service that TypeChapter 5.2.8 SNTP ChapterSNTP Client Manual 5.2.9 SLA Modify ping test propertiesChapter Expert Configuration Ping tests and results To start/stop a ping test ChapterDelete the entry see Add/delete a traceroute test Add/delete a traceroute test Modify traceroute test properties traceroute tests and resultsChapter Chapter 5.2.10 Add-onIP Addresses 5.3 IP RouterChapter Click5.3.1 IP Addresses Add/change an IP addressChapter Chapter 5.3.2 Expressionsrelated expression IP ServiceAdding a service related expression Adding an IP related expressionChapter Chapter 5.3.3 ClassificationName ServiceChapter Index5.3.4 IP Routing Adding an IP route To add an IP routeChapter 5.3.5 RIP Configuration Interfaces NeighboursChapter Interfaces Mappings Templates 5.3.6 NATAccess list ChapterInterface Creating a NAT mapping Templates Creating a NAT templateAccess list ChapterChapter 5.3.7 IP QoSState WFQ queue WeightChapter NameRouted PPPoE 5.4 ConnectionsChapter ClickPhonebook QoS Book Interfaces Connection Service Name Virtual Channel Identifiers VPI and VCI5.4.1 ATM Chaptertxctd QoS Book InterfacesChapter NameRouting Other 5.4.2 Routed PPPoEPPPoE connection entry ChapterManually Other StatisticsChapter ModeChapter Additional configuration Routing5.4.3 Routed PPPoA Introduction Creating a Routed PPPoA connection entryManually ChapterOther Statistics ModeIntroduction 5.4.4Routed PPPoI AvailabilityManually ChapterOther Statistics Mode5.4.5 Bridged Ethernet ChapterBridged Ethernet VLAN Chapter Add a new Bridge port VLAN VLAN interface overviewChapter VLAN interface configurationChapter 5.4.6 Routed EthernetInterface Name 5.4.7 Routed IPoACreating a new Routed IPoA Ethernet Interface Generated IP routes ChapterChapter 5.4.8 PPTP-to-PPP RelayChapter 5.4.9 Virtual LANChapter 5.5 Local NetworkingManaged Switch WirelessDHCP Server 5.5.1 DHCPServer Config ChapterAddress Server LeasesChapter Client IDInterface Address Pools Address pool typesChapter NameRelay Config ChapterRelay Interfaces requesting ChapterInterface initServer and Apply 5.5.2 DNSConfiguration Hostname Table ChapterState 5.5.3 Managed SwitchOverview Managed Ethernet Switch ChapterChapter Mirror ConfigurationChapter 5.5.4 WirelessChapter Access point settingsInteroperability Mode Wireless interface enabled1 In the Channel Selection list, click auto Network Name SSID Network Name broadcast Interoperability ModeChannel ChapterAccess Control settings Enable/disable the wireless interface Security1 Clear wireless interface enabled 1 Select Wireless interface enabled64 bits, Hexadecimal Chapter1 Select Security Level 1 - WEP 64 bits, AlphanumericChapter Access ControlScan for Other Networks ChapterExpressions 5.6 FirewallChapter ClickBlockAll 5.6.1 PolicyDisabled ChapterButtons Loose UDP tracking Game & Application Sharing Allowed Proxying allowedChapter Reset Creating a firewall ruleService Flags Enable5.6.2 Log ChapterE-DOC-CTC-20050429-0104 LAN to LAN 5.7 VPNChapter ClickConfiguration procedure 5.7.1 LAN to LANChapter 1 Select VPN VPN Client 5.7.2 VPN ClientConfiguration procedure Chapter1 Select VPN VPN Server The SpeedTouch as VPN Server Configuration procedure5.7.3 VPN Server ChapterChapter 5.7.4 CertificatesChapter 5.7.5 AdvancedChapter 5.7.6 Debug1 Browse to Expert mode VPN Debug Logging 4 Browse again to Expert mode VPN Debug LoggingChapter 5.8 SIP PBX1 On the SpeedTouch menu, click SpeedTouch Services General Location Service Call Logging Call ScreeningChapter Chapter How to activate a Software module6 Software Keys 2 Select Expert Mode SpeedTouch Add-OnChapter Chapter 7 Software UpgradeIntroduction System software upgrades availability System software packages and securityChapter 7.1 Embedded Update Page1 Click Check For Updates 2 In the Pick a task... list, click Update softwareFrom a PC Chapter1 Click SpeedTouch Support Site Chapter 7.2 Upgrade Wizard on Setup CDIntroduction Starting the Upgrade Wizard 7 See “ Upgrade procedure” on page 187 to continueChapter Upgrade procedure1 In the Welcome to the SpeedTouch Upgrade Wizard window, click Next window appears, refer to “8.1.3 Upgrade Troubleshooting” on pageChapter System software downgrade7.3 Upgrade via a BOOTP/TFTP Server SpeedTouch system software managementChapter Chapter =software upgradeChapter 8 Troubleshooting8.1 General SpeedTouch Troubleshooting SpeedTouch does not work SpeedTouch unreachableChapter E-DOC-CTC-20050429-0104 8.1.1 Wired Ethernet TroubleshootingLAN LED does not light up ChapterPoor wireless connectivity or reach 8.1.2 Wireless Ethernet TroubleshootingNot able to connect wireless clients No wireless connectivity Make sure thatChapter 8.1.3 Upgrade TroubleshootingMessage Due toChapter Upgrade via Setup CDChapter 8.2 UPnP on Windows XP SystemsSpeedTouch not detected by UPnP or IGD Control Client Adding UPnP 1 On the Start menu, click Settings Control PanelChapter Adding IGD Discovery and Control2 Select Settings Control Panel Add or Remove Programs Select Networking Services in the Components list and click DetailsChapter 8.3 Reset to Factory DefaultsResetting your SpeedTouch Hardware reset Software resetChapter 2 In the menu select SpeedTouch ConfigurationPage E-DOC -CT Need more help?THOMSON All rights reserved C-20050429 -0104