Virus and attack definitions updates and registration Updating registration information
FortiGate-50A Installation and Configuration Guide 89
6Select the Serial Number of the FortiGate unit for which to add or change a FortiCare
Support Contract number.
7Add the new Support Contract number.
8Select Finish.
The list of FortiGate products that you have registered is displayed. The list now
includes the new support contract information.
Changing your Fortinet support password
To change your Fortinet support password
1Go to System > Update > Support.
2Select Support Login.
3Enter your Fortinet support user name and password.
4Select Login.
5Select My Profile.
6Select Change Password.
7Enter your current password.
8Enter and confirm a new password.
An email is sent to your email address confirming that your password has been
changed. Use your current user name and new password the next time you log into
the Fortinet technical support web site.
Changing your contact information or security question
To change your contact information or security question
1Go to System > Update > Support.
2Select Support Login.
3Enter your Fortinet support user name and password.
4Select Login.
5Select My Profile.
6Select Edit Profile.
7Make the required changes to your contact information.
8Make the required changes to your security question and answer.
9Select Update Profile.
Your changes are saved to the Fortinet technical support database. If you changed
your contact information, the changes are displayed.