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Registering a FortiGate unit after an RMA

 

 

Registering a FortiGate unit after an RMA

The Return Material Authorization (RMA) process starts when a registered FortiGate unit does not work properly because of a hardware failure. If this happens while the FortiGate unit is protected by hardware coverage, you can return the FortiGate unit that is not functioning to your reseller or distributor.

The RMA is recorded and you will receive a replacement unit. Fortinet adds the RMA information to the Fortinet support database. When you receive the replacement unit you can use the following procedure to update your product registration information.

To register a FortiGate unit after an RMA

1Go to System > Update > Support.

2Select Support Login.

3Enter your Fortinet support user name and password to log in.

4Select Add Registration.

5Select the link to replace a unit with a new unit from an RMA.

6Select Finish.

The list of FortiGate products that you have registered is displayed. The list now includes the replacement FortiGate unit. All support levels are transferred to the replacement unit.

FortiGate-50A Installation and Configuration Guide

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Fortinet 50A user manual Registering a FortiGate unit after an RMA