Fortinet 50A user manual FortiCare Service Contracts

Registering FortiGate units Virus and attack definitions updates and registration

All registration information is stored in the Fortinet Customer Support database. This information is used to make sure that your registered FortiGate units can be kept up to date. All information is strictly confidential. Fortinet does not share this information with any third-party organizations for any reason.

This section describes:

•FortiCare Service Contracts

•Registering the FortiGate unit

FortiCare Service Contracts

Owners of a new FortiGate unit are entitled to 90 days of technical support services. To continue receiving support services after the 90-day expiry date, you must purchase a FortiCare Support Contract from an authorized Fortinet reseller or distributor. Different levels of service are available so you can purchase the support that you need. For maximum network protection, Fortinet strongly recommends that all customers purchase a service contract that covers antivirus and attack definition updates. See your Fortinet reseller or distributor for details of packages and pricing.

To activate the FortiCare Support Contract, you must register the FortiGate unit and add the FortiCare Support Contract number to the registration information. You can also register the FortiGate unit without purchasing a FortiCare Support Contract. In that case, when you purchase a FortiCare Support Contract you can update the registration information to add the support contract number.

A single FortiCare Support Contract can cover multiple FortiGate units. You must enter the same service contract number for each of the FortiGate models covered by the service contract.

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