Having Difficulty?
Q.After my residential gateway is connected, how do I access the Internet?
A.Your local service provider becomes your Internet Service Provider (ISP). They
offer a wide range of services including
Q.Can I watch TV and surf the Internet at the same time?
A.Absolutely! If you subscribe to cable television service, you can watch TV and use your residential gateway at the same time by connecting your TV and your residential gateway to the cable network using an optional cable signal splitter.
Q.Can I run more than one device on the modem?
A.Yes. If your service provider permits, a single residential gateway can support up to 63 Ethernet devices utilizing
Troubleshooting MoCA Issues
Q. My MoCA light is not on. What does this mean?
A. There is no other MoCA device connected to your RF cables, or the MoCA device is not turned on. Make sure that the MoCA device is turned on and connected to the RF cable and wait ten minutes. If the light still does not come on, contact your service provider for further assistance.
Common Troubleshooting Issues
I don't understand the front panel status indicators
See Front Panel LED Status Indicator Functions (on page 106), for more detailed information on front panel LED status indicator operation and function.
The residential gateway does not register an Ethernet connection
Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed. If you purchase and install an Ethernet card, follow the installation instructions very carefully.
Verify the status of the front panel status indicator lights.
The residential gateway does not register an Ethernet connection after connecting to a hub
If you are connecting multiple PCs to the residential gateway, you should first connect the modem to the uplink port of the hub using the correct crossover cable. The LINK LED of the hub will illuminate continuously.
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