In This Document
Cisco Model DPC3827 and EPC3827 DOCSIS 3.0 8x4 Wireless
Where Is the Best Location for My DOCSIS Residential Gateway?
Notice à l’attention des installateurs de réseaux câblés
IMPORTANT SAFETY INSTRUCTIONS
Mitteilung für CATV-Techniker
IMPORTANT SAFETY INSTRUCTIONS
Aviso a los instaladores de sistemas CATV
Verify the Power Source from the On/Off Power Light
Power Source Warning
Ground the Product
Protect the Product from Lightning
Service Warnings
Eliminate AC Power/Mains Overloads
Check Product Safety
Provide Ventilation and Select a Location
20110316Modem No BatterySafety
Protect the Product When Moving It
4025083 Rev A
Canada EMI Regulation
Declaration of Conformity
RF Exposure Statements
20100527 FCC DSLDomestic
Canada
CE Compliance
National Restrictions
France
Italy
Use only the antenna supplied with the product
Antennas
20110311CEGateway
Introduction
Benefits and Features
DOCSIS
Connections
Management
Design and Function
Software and Documentation
One power adapter models requiring external power supply
Whats In the Carton?
Whats In the Carton?
One DPC3827 or EPC3827 Residential Gateway
Model DPC3827 shown here
Front Panel Description
Back Panel Description
8 RESET-A momentary pressing 1-2 seconds of this switch reboots the EMTA. Pressing the switch for more than ten seconds first causes a reset-to-factory default of all settings and then reboots the gateway
Minimum System Requirements for Macintosh
Minimum System Requirements for a PC
System Requirements for an Ethernet Connection
What Are the System Requirements for Internet Service?
I Do Not Have a High-Speed Internet Access Account
How Do I Subscribe to High-Speed Internet Service?
I Already Have an Existing High-Speed Internet Access Account
Where Is the Best Location for My DOCSIS Residential Gateway?
Before You Begin
How Do I Mount the Modem on a Wall? Optional
Mount the modem as shown in one of the following illustrations
Location and Dimensions of the Wall-Mounting Slots
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Mounting the Residential Gateway on a Wall
Connecting and Installing Internet Devices
How Do I Connect My Gateway for Internet Service?
Connecting the Media Gateway for High-Speed Data Service
To connect devices
3 Connect the active RF coaxial cable from your service provider to the coax connector labeled CABLE on the back of the residential gateway
Logging in to the Gateway for the First Time
How Do I Configure My DOCSIS Residential Gateway?
2 In the address field, enter the following IP address 192.168.0.1. A Status DOCSIS WAN login page similar to the following page opens
Cancel Changes to cancel
Setup Lan Setup
Configuring Your Network Settings
Section
Setup DDNS
Enabling DDNS
Disabling DDNS Factory Default Settings
Setup Advanced Routing
Setup Wireless QoS
To configure the routing table, complete the following steps
Configure the Routing Table
1 From the Setup page, click Advanced Routing
Display Routing Table
Security Firewall
Select the Firewall tab to open the Security Firewall page
Enables/disables java applets and ActiveX scripts. This feature
Security VPN Passthrough
Security VPN Tunnel Page Description
Security VPN
Section
Select the desired option, IP Addr., Any, or FQDN. If the remote
Field Description
Section
Auto IKE
Field Description
Section
Manual
Status
View Log
Description of the event
How Do I Configure My DOCSIS Residential Gateway?
You can view the following logs from this page Access log
Number of events that have occurred Last occurrence of an event
Target and source addresses
Access Restrictions Basic Rules
Control Access to the Gateway
Control Access to the Gateway
To use keyword and domain blocking
Block Services
Block Access to Websites
Access Restrictions Time of Day Rules
Keyword List
Access Restrictions Time of Day Rules Page Description
Access Restrictions User Setup
Access Restrictions User Setup Page Description
Control Access to the Gateway
Access Restrictions IP Address Filtering
Control Access to the Gateway
Access Restrictions MAC Address Filtering
Function Keys
Access Restrictions Local Log
Control Access to the Gateway
Administration Management Page Description
Administration Management
Manage the Gateway
Manage the Gateway
Enter the gateway’s IP address as seen from the Internet
Field
Administration Reporting
View Log
Administration Diagnostics
Administration Backup & Restore
Administration Factory Defaults
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Restore Factory Defaults
Status Gateway
Monitor Gateway Status
Status Local Network
Monitor Gateway Status
Status Wireless Page Description
Status Wireless
Status DOCSIS WAN
Monitor Gateway Status
Select the DOCSIS WAN tab to open the Status DOCSIS WAN page
DOCSIS WAN Page Description
Status DOCSIS Signal
Power Level
Downstream Channels Section Example
Select the DOCSIS Signal tab to open the Status DOCSIS Signal page
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Upstream Channels Section Example
Status DOCSIS Signal Page Description
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Signal to Noise Ratio
Status DOCSIS Status
Power Level
Section
Select the DOCSIS Status tab to open the Status DOCSIS Status page
DOCSIS Status Page Description
Page
Section
Status Channels Selection
DOCSIS Log Page Description
Status DOCSIS Log
Monitor Gateway Status
Wireless Basic Settings
Configure Wireless Settings
Wireless Configuration Manual Page Example
Wireless Basic Settings Page Description
Wireless Security Page Description
Wireless Wireless Security
Wireless Security Mode
Wireless Security
Section
Field Description
Wi-Fi Protected Access WPA is a more secure wireless technology
Wireless MAC Filter
Wireless MAC Filter Page Description
Wireless Advanced Settings
RTS Threshold
Wireless Advanced Settings Page Description
Advanced Wireless
CTS Protection Mode
Section
Beacon Interval
Wireless WDS Settings
DTIM Interval
Fragmentation Threshold
Wireless WDS Settings Page Description
Overview
Configure Applications and Gaming
Applications & Gaming Port Filtering
Applications and Gaming Port Filtering Page Description
Allows you to enable port filtering
Applications & Gaming Port Range Forwarding
Select one of the following protocols TCP
Applications and Gaming Port Range Forward Page Description
Applications and Gaming Port Range Triggering Page Description
Applications & Gaming Port Range Triggering
Configure Applications and Gaming
Applications & Gaming DMZ
Applications and Gaming DMZ Page Description
Applications & Gaming QoS
Having Difficulty?
Q. How Do I Configure TCP/IP Protocol?
Q. How Do I Renew the IP Address on My PC?
Note Make sure that the Load only when needed option is unchecked
Renewing the IP Address on Windows 95, 98, 98SE, and ME Systems
Q. How do I arrange for installation?
Renewing the IP Address on Windows NT, 2000, or XP Systems
Q. What if I dont subscribe to cable TV?
Common Troubleshooting Issues
Troubleshooting MoCA Issues
I dont understand the front panel status indicators
Q. Can I watch TV and surf the Internet at the same time?
The residential gateway does not register a cable connection
Check and Correct
Tips for Improved Performance
Initial Power Up, Calibration, and Registration AC Power applied
Front Panel LED Status Indicator Functions
Front Panel LED Status Indicators During Normal Conditions
Normal Operations AC Power applied
Front Panel LED Status Indicators During Special Conditions
Special Conditions
Trademarks
Notices
Disclaimer
Documentation Copyright Notice
If You Have Questions
For Information
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Page
5030 Sugarloaf Parkway, Box
Cisco Systems, Inc
Lawrenceville, GA
September 2011 Printed in USA