In This Document
Cisco Model DPC3827 and EPC3827 DOCSIS 3.0 8x4 Wireless
Where Is the Best Location for My DOCSIS Residential Gateway?
IMPORTANT SAFETY INSTRUCTIONS
Notice à l’attention des installateurs de réseaux câblés
Aviso a los instaladores de sistemas CATV
IMPORTANT SAFETY INSTRUCTIONS
Mitteilung für CATV-Techniker
Power Source Warning
Verify the Power Source from the On/Off Power Light
Ground the Product
Protect the Product from Lightning
Eliminate AC Power/Mains Overloads
Service Warnings
Check Product Safety
Provide Ventilation and Select a Location
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Protect the Product When Moving It
20110316Modem No BatterySafety
RF Exposure Statements
Declaration of Conformity
Canada EMI Regulation
Canada
20100527 FCC DSLDomestic
CE Compliance
National Restrictions
France
Italy
20110311CEGateway
Antennas
Use only the antenna supplied with the product
Benefits and Features
Introduction
DOCSIS
Connections
Software and Documentation
Design and Function
Management
Whats In the Carton?
One power adapter models requiring external power supply
Whats In the Carton?
One DPC3827 or EPC3827 Residential Gateway
Front Panel Description
Model DPC3827 shown here
Back Panel Description
8 RESET-A momentary pressing 1-2 seconds of this switch reboots the EMTA. Pressing the switch for more than ten seconds first causes a reset-to-factory default of all settings and then reboots the gateway
Minimum System Requirements for a PC
Minimum System Requirements for Macintosh
System Requirements for an Ethernet Connection
What Are the System Requirements for Internet Service?
I Already Have an Existing High-Speed Internet Access Account
How Do I Subscribe to High-Speed Internet Service?
I Do Not Have a High-Speed Internet Access Account
Where Is the Best Location for My DOCSIS Residential Gateway?
How Do I Mount the Modem on a Wall? Optional
Before You Begin
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Location and Dimensions of the Wall-Mounting Slots
Mount the modem as shown in one of the following illustrations
Mounting the Residential Gateway on a Wall
How Do I Connect My Gateway for Internet Service?
Connecting and Installing Internet Devices
Connecting the Media Gateway for High-Speed Data Service
To connect devices
3 Connect the active RF coaxial cable from your service provider to the coax connector labeled CABLE on the back of the residential gateway
How Do I Configure My DOCSIS Residential Gateway?
Logging in to the Gateway for the First Time
2 In the address field, enter the following IP address 192.168.0.1. A Status DOCSIS WAN login page similar to the following page opens
Setup Lan Setup
Cancel Changes to cancel
Configuring Your Network Settings
Section
Setup DDNS
Disabling DDNS Factory Default Settings
Enabling DDNS
Setup Wireless QoS
Setup Advanced Routing
1 From the Setup page, click Advanced Routing
Configure the Routing Table
To configure the routing table, complete the following steps
Security Firewall
Display Routing Table
Select the Firewall tab to open the Security Firewall page
Enables/disables java applets and ActiveX scripts. This feature
Security VPN Passthrough
Security VPN
Security VPN Tunnel Page Description
Section
Select the desired option, IP Addr., Any, or FQDN. If the remote
Auto IKE
Section
Field Description
Section
Field Description
Manual
Status
Description of the event
View Log
You can view the following logs from this page Access log
How Do I Configure My DOCSIS Residential Gateway?
Number of events that have occurred Last occurrence of an event
Target and source addresses
Control Access to the Gateway
Access Restrictions Basic Rules
Control Access to the Gateway
Block Services
To use keyword and domain blocking
Keyword List
Access Restrictions Time of Day Rules
Block Access to Websites
Access Restrictions User Setup
Access Restrictions Time of Day Rules Page Description
Access Restrictions User Setup Page Description
Access Restrictions IP Address Filtering
Control Access to the Gateway
Access Restrictions MAC Address Filtering
Control Access to the Gateway
Access Restrictions Local Log
Function Keys
Control Access to the Gateway
Manage the Gateway
Administration Management
Administration Management Page Description
Enter the gateway’s IP address as seen from the Internet
Manage the Gateway
Field
Administration Reporting
View Log
Administration Diagnostics
Administration Backup & Restore
Administration Factory Defaults
Restore Factory Defaults
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Monitor Gateway Status
Status Gateway
Status Local Network
Monitor Gateway Status
Status Wireless
Status Wireless Page Description
Monitor Gateway Status
Status DOCSIS WAN
DOCSIS WAN Page Description
Select the DOCSIS WAN tab to open the Status DOCSIS WAN page
Status DOCSIS Signal
Downstream Channels Section Example
Power Level
Select the DOCSIS Signal tab to open the Status DOCSIS Signal page
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Status DOCSIS Signal Page Description
Upstream Channels Section Example
Status DOCSIS Status
Signal to Noise Ratio
Power Level
Section
DOCSIS Status Page Description
Select the DOCSIS Status tab to open the Status DOCSIS Status page
Page
Section
Status Channels Selection
Status DOCSIS Log
DOCSIS Log Page Description
Monitor Gateway Status
Wireless Configuration Manual Page Example
Configure Wireless Settings
Wireless Basic Settings
Wireless Basic Settings Page Description
Wireless Wireless Security
Wireless Security Page Description
Wireless Security
Wireless Security Mode
Section
Field Description
Wi-Fi Protected Access WPA is a more secure wireless technology
Wireless MAC Filter
Wireless MAC Filter Page Description
Wireless Advanced Settings
Wireless Advanced Settings Page Description
RTS Threshold
Advanced Wireless
Section
Field Description
Wireless WDS Settings
Beacon Interval
DTIM Interval
Fragmentation Threshold
Wireless WDS Settings Page Description
Configure Applications and Gaming
Overview
Applications & Gaming Port Filtering
Applications and Gaming Port Filtering Page Description
Select one of the following protocols TCP
Applications & Gaming Port Range Forwarding
Allows you to enable port filtering
Applications and Gaming Port Range Forward Page Description
Applications & Gaming Port Range Triggering
Applications and Gaming Port Range Triggering Page Description
Applications & Gaming DMZ
Configure Applications and Gaming
Applications and Gaming DMZ Page Description
Applications & Gaming QoS
Q. How Do I Configure TCP/IP Protocol?
Having Difficulty?
Note Make sure that the Load only when needed option is unchecked
Q. How Do I Renew the IP Address on My PC?
Q. How do I arrange for installation?
Renewing the IP Address on Windows 95, 98, 98SE, and ME Systems
Renewing the IP Address on Windows NT, 2000, or XP Systems
Q. What if I dont subscribe to cable TV?
Troubleshooting MoCA Issues
Common Troubleshooting Issues
I dont understand the front panel status indicators
Q. Can I watch TV and surf the Internet at the same time?
The residential gateway does not register a cable connection
Tips for Improved Performance
Check and Correct
Front Panel LED Status Indicator Functions
Initial Power Up, Calibration, and Registration AC Power applied
Normal Operations AC Power applied
Front Panel LED Status Indicators During Normal Conditions
Special Conditions
Front Panel LED Status Indicators During Special Conditions
Notices
Trademarks
Disclaimer
Documentation Copyright Notice
4025083 Rev A
For Information
If You Have Questions
Page
Cisco Systems, Inc
5030 Sugarloaf Parkway, Box
Lawrenceville, GA
September 2011 Printed in USA