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Cisco Systems DPC3827, EPC3827 Cisco Systems, Inc, Sugarloaf Parkway, Box, Lawrenceville, GA

Models: 4039760 DPC3827 EPC3827

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Cisco Systems, Inc.	678 277-1120
5030 Sugarloaf Parkway, Box 465447	800 722-2009
Lawrenceville, GA 30042	www.cisco.com

This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of Cisco Systems, Inc., trademarks used in this document. Product and service availability are subject to change without notice.

© 2011 Cisco and/or its affiliates. All rights reserved.
September 2011 Printed in USA	Part Number 4025083 Rev A

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Cisco Systems DPC3827 Cisco Systems, Inc, Sugarloaf Parkway, Box, Lawrenceville, GA, September 2011 Printed in USA

Contents

In This Document                    Cisco Model DPC3827 and EPC3827 DOCSIS 3.0 8x4 Wireless Where Is the Best Location for My DOCSIS Residential Gateway?IMPORTANT SAFETY INSTRUCTIONS Notice à l’attention des installateurs de réseaux câblésMitteilung für CATV-Techniker IMPORTANT SAFETY INSTRUCTIONSAviso a los instaladores de sistemas CATV Power Source Warning Verify the Power Source from the On/Off Power LightGround the Product Protect the Product from LightningEliminate AC Power/Mains Overloads Service WarningsCheck Product Safety Provide Ventilation and Select a Location20110316Modem No BatterySafety Protect the Product When Moving It4025083 Rev A Canada EMI Regulation Declaration of ConformityRF Exposure Statements Canada 20100527 FCC DSLDomesticCE Compliance National Restrictions   France ItalyUse only the antenna supplied with the product Antennas20110311CEGateway Benefits and Features IntroductionDOCSIS ConnectionsManagement Design and FunctionSoftware and Documentation Whats In the Carton? One power adapter models requiring external power supplyWhats In the Carton? One DPC3827 or EPC3827 Residential GatewayFront Panel Description Model DPC3827 shown hereBack Panel Description 8 RESET-A momentary pressing 1-2 seconds of this switch reboots the EMTA. Pressing the switch for more than ten seconds first causes a reset-to-factory default of all settings and then reboots the gateway Minimum System Requirements for a PC Minimum System Requirements for MacintoshSystem Requirements for an Ethernet Connection What Are the System Requirements for Internet Service?I Do Not Have a High-Speed Internet Access Account How Do I Subscribe to High-Speed Internet Service?I Already Have an Existing High-Speed Internet Access Account Where Is the Best Location for My DOCSIS Residential Gateway? How Do I Mount the Modem on a Wall? Optional Before You BeginMount the modem as shown in one of the following illustrations Location and Dimensions of the Wall-Mounting Slots4025083 Rev A Mounting the Residential Gateway on a Wall How Do I Connect My Gateway for Internet Service? Connecting and Installing Internet DevicesConnecting the Media Gateway for High-Speed Data Service To connect devices3 Connect the active RF coaxial cable from your service provider to the coax connector labeled CABLE on the back of the residential gateway How Do I Configure My DOCSIS Residential Gateway? Logging in to the Gateway for the First Time2 In the address field, enter the following IP address 192.168.0.1. A Status DOCSIS WAN login page similar to the following page opens Setup Lan Setup Cancel Changes to cancelConfiguring Your Network Settings Section Setup DDNS Disabling DDNS Factory Default Settings Enabling DDNSSetup Wireless QoS Setup Advanced RoutingTo configure the routing table, complete the following steps Configure the Routing Table1 From the Setup page, click Advanced Routing Security Firewall Display Routing TableSelect the Firewall tab to open the Security Firewall page Enables/disables java applets and ActiveX scripts. This feature Security VPN Passthrough Security VPN Security VPN Tunnel Page DescriptionSection Select the desired option, IP Addr., Any, or FQDN. If the remote Field Description Section Auto IKE Section Field Description Manual Status   View Log Description of the event You can view the following logs from this page  Access log How Do I Configure My DOCSIS Residential Gateway? Number of events that have occurred  Last occurrence of an event  Target and source addressesControl Access to the Gateway Access Restrictions Basic RulesControl Access to the Gateway Block Services To use keyword and domain blockingBlock Access to Websites Access Restrictions Time of Day RulesKeyword List Access Restrictions User Setup Access Restrictions Time of Day Rules Page DescriptionAccess Restrictions User Setup Page Description Access Restrictions IP Address Filtering Control Access to the GatewayAccess Restrictions MAC Address Filtering Control Access to the GatewayAccess Restrictions Local Log Function KeysControl Access to the Gateway Administration Management Page Description Administration ManagementManage the Gateway Enter the gateway’s IP address as seen from the Internet Manage the GatewayField Administration Reporting View Log Administration Diagnostics Administration Backup & Restore Administration Factory Defaults Restore Factory Defaults 4025083 Rev AMonitor Gateway Status Status GatewayStatus Local Network Monitor Gateway Status Status Wireless Status Wireless Page Description   Status DOCSIS WANMonitor Gateway Status DOCSIS WAN Page Description Select the DOCSIS WAN tab to open the Status DOCSIS WAN pageStatus DOCSIS Signal Downstream Channels Section Example  Power LevelSelect the DOCSIS Signal tab to open the Status DOCSIS Signal page 4025083 Rev AUpstream Channels Section Example Status DOCSIS Signal Page Description4025083 Rev A Status DOCSIS Status Signal to Noise RatioPower Level SectionDOCSIS Status Page Description Select the DOCSIS Status tab to open the Status DOCSIS Status pagePage Section Status Channels Selection Status DOCSIS Log DOCSIS Log Page DescriptionMonitor Gateway Status Wireless Basic Settings Configure Wireless SettingsWireless Configuration Manual Page Example Wireless Basic Settings Page Description Wireless Wireless Security Wireless Security Page DescriptionWireless Security Wireless Security ModeSection Field DescriptionWi-Fi Protected Access WPA is a more secure wireless technology Wireless MAC Filter Wireless MAC Filter Page Description Wireless Advanced Settings Wireless Advanced Settings Page Description  RTS Threshold                  Advanced WirelessCTS Protection Mode SectionWireless WDS Settings Beacon IntervalDTIM Interval Fragmentation ThresholdWireless WDS Settings Page Description Configure Applications and Gaming OverviewApplications & Gaming Port Filtering Applications and Gaming Port Filtering Page DescriptionAllows you to enable port filtering Applications & Gaming Port Range ForwardingSelect one of the following protocols  TCP Applications and Gaming Port Range Forward Page Description   Applications & Gaming Port Range Triggering Applications and Gaming Port Range Triggering Page DescriptionConfigure Applications and Gaming Applications & Gaming DMZ   Applications and Gaming DMZ Page Description Applications & Gaming QoS Q. How Do I Configure TCP/IP Protocol? Having Difficulty?Note Make sure that the Load only when needed option is unchecked Q. How Do I Renew the IP Address on My PC?Q. How do I arrange for installation? Renewing the IP Address on Windows 95, 98, 98SE, and ME SystemsRenewing the IP Address on Windows NT, 2000, or XP Systems Q. What if I dont subscribe to cable TV?Troubleshooting MoCA Issues Common Troubleshooting IssuesI dont understand the front panel status indicators Q. Can I watch TV and surf the Internet at the same time?The residential gateway does not register a cable connection Tips for Improved Performance Check and CorrectFront Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration AC Power appliedNormal Operations AC Power applied Front Panel LED Status Indicators During Normal ConditionsSpecial Conditions Front Panel LED Status Indicators During Special ConditionsNotices TrademarksDisclaimer Documentation Copyright NoticeIf You Have Questions For Information4025083 Rev A Page Cisco Systems, Inc 5030 Sugarloaf Parkway, BoxLawrenceville, GA September 2011 Printed in USA