Software and Documentation | Cisco Systems DPC3827, EPC3827, 4039760

Introduction

Design and Function

Simplified self-install using intuitive webpage design for user-friendly setup and management

DOCSIS-5 compliant LED labeling and behavior with dual-color LEDs provides a user- and technician-friendly method to check operational status and act as a troubleshooting tool

TR-068 compliant color-coded interface ports and corresponding cables simplify installation and setup

Attractive, compact design and versatile orientation to stand vertically, lie flat on the desktop or shelf, or mount easily on a wall

Management

TR-069 (optional) along with XML schema and/or SNMP Provisioning and Management of the WAN interface and gateway functionality

User-configurable Parental Control blocks access to undesirable Internet sites

Advanced firewall technology deters hackers and protects the home network from unauthorized access

Allows automatic software upgrades by your service provider

DOCSIS-compliant secure software downloads

Software and Documentation

CD-ROM containing user guide

4025083 Rev A

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Cisco Systems DPC3827, EPC3827, 4039760 important safety instructions Software and Documentation

Contents

This Document Important Safety Instructions Important Safety Instructions Aviso a los instaladores de sistemas Catv Mitteilung für CATV-Techniker Verify the Power Source from the On/Off Power Light Power Source WarningGround the Product Protect the Product from Lightning Operating Environment Protect the Product When Moving It Canada EMI Regulation Declaration of ConformityRF Exposure Statements Canada CE Compliance France Italy National RestrictionsLatvia Antennas Introduction Benefits and Features Software and Documentation Whats In the Carton? Model DPC3827 shown here Front Panel Description Back Panel Description Back Panel Description Minimum System Requirements for a PC What Are the System Requirements for Internet Service?Minimum System Requirements for Macintosh System Requirements for an Ethernet Connection Do Not Have a High-Speed Internet Access Account How Do I Subscribe to High-Speed Internet Service?Already Have an Existing High-Speed Internet Access Account Rev a Before You Begin How Do I Mount the Modem on a Wall? Optional Location and Dimensions of the Wall-Mounting Slots Mounting the Residential Gateway on a Wall Connecting and Installing Internet Devices How Do I Connect My Gateway for Internet Service?Connecting the Media Gateway for High-Speed Data Service To connect devices How Do I Connect My Gateway for Internet Service? Logging in to the Gateway for the First Time How Do I Configure My Docsis Residential Gateway? How Do I Configure My Docsis Residential Gateway? Setup Lan Setup LAN Configuring Your Network Settings Connected Devices Summary DhcpPre-assigned Dhcp IP Address Setup Ddns Enabling Ddns Disabling Ddns Factory Default Settings Setup Advanced Routing Setup Wireless QoS MTU Configure the Routing Table Display Routing Table Security Firewall Section Field Description Firewall SPI Firewall Protection Disable Filters Filter ProxyBlock Pop-Up Windows Block Web Page Cookies Block fragmented IP packets Section Field Description Block Java and ActiveX ScriptsBlock Port Scan Detection Block IP Flood Detection Disable Disable Pptp PassthroughSecurity VPN Passthrough Section Field Description VPN Passthrough IPSec Passthrough Security VPN Tunnel Page Description Security VPN Create Button Section Field Description VPN Tunnel Select Tunnel EntryDelete Button Summary Button Gateway Section Field Description Remote SecureFqdn Key Management Key Exchange Method  Auto IKE Section Field Description Status Section Field Description  ManualState is either Connected or Disconnected View Log How Do I Configure My Docsis Residential Gateway? Access Restrictions Basic Rules Control Access to the Gateway Add Rule Parental Control check box and click ApplyRemove Rule Keyword List To use keyword and domain blocking Block Services Block Access to Websites Access Restrictions Time of Day Rules Access Restrictions Time of Day Rules Page Description Access Restrictions User Setup Section Field Description User Add User Configure Access Restrictions User Setup Page DescriptionUser Settings Password Access Restrictions IP Address Filtering Access Restrictions MAC Address Filtering Field Name Description MAC Filtering Block Listed Default Access Restrictions Local LogFunction Keys Pass Listed Control Access to the Gateway Administration Management Page Description Administration ManagementManage the Gateway WAN Internet IP Address Gateway Access Current User Name Local Access Default GatewayChange Password to Re-Enter New Password Igmp Administration Reporting Section Field Description Reporting Mail Alerts View LogSmtp Mail Server Mail Address for Alert Logs Administration Diagnostics Administration Backup & Restore Administration Factory Defaults Restore Factory Defaults Status Gateway Monitor Gateway StatusMAC Address CM MAC Address Current Time Section Field Description Internet Connection IP Address Status Local NetworkDNS1-3 Wins End IP Address Section Field Description Local Network MAC AddressDhcp Client Table Status Wireless Page Description Status WirelessSection Field Description ARP/RARP Table Status Docsis WAN Docsis WAN Page Description Status Docsis Signal Downstream Channels Section Example Rev a Status Docsis Status Docsis Status Page Description Section Field Description Docsis Status Cable Modem Status Time Since Last ResetCable Modem IP Address Cable Modem Mask Sfid PHS Status Channels Selection Status Docsis Log Upstream Channel SettingDocsis Log Page Description Section Field Description Upstream channel ID Monitor Gateway Status Wireless Basic Settings Configure Wireless SettingsWireless Configuration Manual Page Example Section Field Description Basic Settings Wireless Network Wireless Basic Settings Page DescriptionWireless Configuration Network Mode Wireless Security Page Description Wireless Wireless SecurityWireless Network Name Ssid Bssid Field Descriptions WEP Security for Personal Networks WPA or WPA2 Personal Modes WPA Wireless MAC Filter Wireless MAC Filter Page Description Section Field Description Access Restriction Wireless Advanced SettingsMAC Address FilterList MAC Address Filter List Wireless Advanced Settings Page Description CTS Protection Mode Beacon Interval Wireless WDS SettingsDtim Interval Fragmentation Threshold Allow Wireless Signal To Be Repeated by a Repeater Wireless WDS Settings Page DescriptionRemote Access Points MAC Address MAC 1 through WDS Overview Configure Applications and GamingApplications & Gaming Port Filtering Applications and Gaming Port Filtering Page Description Applications & Gaming Port Range Forwarding  UDP  Both EnableSection Field Description Port Filtering Start Port End Port Section Field Description Port Range Forwarding Start Applications and Gaming Port Range Forward Page DescriptionEnd Applications & Gaming Port Range Triggering Section Field Description Forwarded Range Start Port Applications & Gaming DMZ DMZ Applications and Gaming DMZ Page DescriptionDMZ Hosting Select the desired option Applications & Gaming QoS WirelessNo ACK Having Difficulty? How Do I Configure TCP/IP Protocol? How Do I Renew the IP Address on My PC? Renewing the IP Address on Windows NT, 2000, or XP Systems How do I arrange for installation?What if I dont subscribe to cable TV? How does the residential gateway connect to my computer? Common Troubleshooting Issues Troubleshooting MoCA IssuesDont understand the front panel status indicators Can I watch TV and surf the Internet at the same time? Residential gateway does not register a cable connection Check and Correct Tips for Improved Performance Step Front Panel LED Status Indicator Functions Front Panel LED Status Indicators During Normal Conditions Normal Operations AC Power applied Special Conditions Front Panel LED Status Indicators During Special Conditions Disclaimer TrademarksDocumentation Copyright Notice Software and Firmware Use If You Have Questions For Information