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Cisco Systems EPC3827 Protect the Product When Moving It, Rev A, 20110316Modem No BatterySafety

Models: 4039760 DPC3827 EPC3827

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Protect the Product When Moving It

Always disconnect the power source when moving the apparatus or connecting or disconnecting cables.

20110316_Modem No Battery_Safety

vi	4025083 Rev A

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Cisco Systems EPC3827, DPC3827, 4039760 Protect the Product When Moving It, Rev A, 20110316Modem No BatterySafety

Contents

Cisco Model DPC3827 and EPC3827 DOCSIS 3.0 8x4 Wireless In This Document                    Where Is the Best Location for My DOCSIS Residential Gateway?IMPORTANT SAFETY INSTRUCTIONS Notice à l’attention des installateurs de réseaux câblésIMPORTANT SAFETY INSTRUCTIONS Mitteilung für CATV-TechnikerAviso a los instaladores de sistemas CATV Ground the Product Power Source WarningVerify the Power Source from the On/Off Power Light Protect the Product from LightningCheck Product Safety Eliminate AC Power/Mains OverloadsService Warnings Provide Ventilation and Select a LocationProtect the Product When Moving It 20110316Modem No BatterySafety4025083 Rev A Declaration of Conformity Canada EMI RegulationRF Exposure Statements Canada 20100527 FCC DSLDomesticCE Compliance France National Restrictions   ItalyAntennas Use only the antenna supplied with the product20110311CEGateway DOCSIS Benefits and FeaturesIntroduction ConnectionsDesign and Function ManagementSoftware and Documentation Whats In the Carton? Whats In the Carton?One power adapter models requiring external power supply One DPC3827 or EPC3827 Residential GatewayFront Panel Description Model DPC3827 shown hereBack Panel Description 8 RESET-A momentary pressing 1-2 seconds of this switch reboots the EMTA. Pressing the switch for more than ten seconds first causes a reset-to-factory default of all settings and then reboots the gateway System Requirements for an Ethernet Connection Minimum System Requirements for a PCMinimum System Requirements for Macintosh What Are the System Requirements for Internet Service?How Do I Subscribe to High-Speed Internet Service? I Do Not Have a High-Speed Internet Access AccountI Already Have an Existing High-Speed Internet Access Account Where Is the Best Location for My DOCSIS Residential Gateway? How Do I Mount the Modem on a Wall? Optional Before You BeginLocation and Dimensions of the Wall-Mounting Slots Mount the modem as shown in one of the following illustrations4025083 Rev A Mounting the Residential Gateway on a Wall Connecting the Media Gateway for High-Speed Data Service How Do I Connect My Gateway for Internet Service?Connecting and Installing Internet Devices To connect devices3 Connect the active RF coaxial cable from your service provider to the coax connector labeled CABLE on the back of the residential gateway How Do I Configure My DOCSIS Residential Gateway? Logging in to the Gateway for the First Time2 In the address field, enter the following IP address 192.168.0.1. A Status DOCSIS WAN login page similar to the following page opens Setup Lan Setup Cancel Changes to cancelConfiguring Your Network Settings Section Setup DDNS Disabling DDNS Factory Default Settings Enabling DDNSSetup Wireless QoS Setup Advanced RoutingConfigure the Routing Table To configure the routing table, complete the following steps1 From the Setup page, click Advanced Routing Security Firewall Display Routing TableSelect the Firewall tab to open the Security Firewall page Enables/disables java applets and ActiveX scripts. This feature Security VPN Passthrough Security VPN Security VPN Tunnel Page DescriptionSection Select the desired option, IP Addr., Any, or FQDN. If the remote Section Field Description Auto IKE  Manual SectionField Description StatusView Log    Description of the event  Number of events that have occurred  Last occurrence of an event You can view the following logs from this page  Access logHow Do I Configure My DOCSIS Residential Gateway?  Target and source addressesControl Access to the Gateway Access Restrictions Basic RulesControl Access to the Gateway Block Services To use keyword and domain blockingAccess Restrictions Time of Day Rules Block Access to WebsitesKeyword List Access Restrictions User Setup Access Restrictions Time of Day Rules Page DescriptionAccess Restrictions User Setup Page Description Access Restrictions IP Address Filtering Control Access to the GatewayAccess Restrictions MAC Address Filtering Control Access to the GatewayAccess Restrictions Local Log Function KeysControl Access to the Gateway Administration Management Administration Management Page DescriptionManage the Gateway Enter the gateway’s IP address as seen from the Internet Manage the GatewayField Administration Reporting View Log Administration Diagnostics Administration Backup & Restore Administration Factory Defaults Restore Factory Defaults 4025083 Rev AMonitor Gateway Status Status GatewayStatus Local Network Monitor Gateway Status Status Wireless Status Wireless Page DescriptionStatus DOCSIS WAN   Monitor Gateway Status DOCSIS WAN Page Description Select the DOCSIS WAN tab to open the Status DOCSIS WAN pageStatus DOCSIS Signal Select the DOCSIS Signal tab to open the Status DOCSIS Signal page Downstream Channels Section Example Power Level 4025083 Rev AStatus DOCSIS Signal Page Description Upstream Channels Section Example4025083 Rev A Power Level Status DOCSIS StatusSignal to Noise Ratio SectionDOCSIS Status Page Description Select the DOCSIS Status tab to open the Status DOCSIS Status pagePage Section Status Channels Selection Status DOCSIS Log DOCSIS Log Page DescriptionMonitor Gateway Status Configure Wireless Settings Wireless Basic SettingsWireless Configuration Manual Page Example Wireless Basic Settings Page Description Wireless Wireless Security Wireless Security Page DescriptionSection Wireless SecurityWireless Security Mode Field DescriptionWi-Fi Protected Access WPA is a more secure wireless technology Wireless MAC Filter Wireless MAC Filter Page Description Wireless Advanced Settings Wireless Advanced Settings Page Description  RTS ThresholdCTS Protection Mode                  Advanced Wireless SectionDTIM Interval Wireless WDS SettingsBeacon Interval Fragmentation ThresholdWireless WDS Settings Page Description Applications & Gaming Port Filtering Configure Applications and GamingOverview Applications and Gaming Port Filtering Page DescriptionApplications & Gaming Port Range Forwarding Allows you to enable port filteringSelect one of the following protocols  TCP Applications and Gaming Port Range Forward Page Description   Applications & Gaming Port Range Triggering Applications and Gaming Port Range Triggering Page DescriptionApplications & Gaming DMZ Configure Applications and Gaming   Applications and Gaming DMZ Page Description Applications & Gaming QoS Q. How Do I Configure TCP/IP Protocol? Having Difficulty?Note Make sure that the Load only when needed option is unchecked Q. How Do I Renew the IP Address on My PC?Renewing the IP Address on Windows NT, 2000, or XP Systems Q. How do I arrange for installation?Renewing the IP Address on Windows 95, 98, 98SE, and ME Systems Q. What if I dont subscribe to cable TV?I dont understand the front panel status indicators Troubleshooting MoCA IssuesCommon Troubleshooting Issues Q. Can I watch TV and surf the Internet at the same time?The residential gateway does not register a cable connection Tips for Improved Performance Check and CorrectFront Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration AC Power appliedNormal Operations AC Power applied Front Panel LED Status Indicators During Normal ConditionsSpecial Conditions Front Panel LED Status Indicators During Special ConditionsDisclaimer NoticesTrademarks Documentation Copyright NoticeFor Information If You Have Questions4025083 Rev A Page Lawrenceville, GA Cisco Systems, Inc5030 Sugarloaf Parkway, Box September 2011 Printed in USA