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Cisco Systems 4039760, EPC3827, DPC3827 important safety instructions

Models: 4039760 DPC3827 EPC3827

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8RESET—A momentary pressing (1-2 seconds) of this switch reboots the EMTA. Pressing the switch for more than ten seconds first causes a reset-to-factory default of all settings and then reboots the gateway

Back Panel Description

8RESET—A momentary pressing (1-2 seconds) of this switch reboots the EMTA. Pressing the switch for more than ten seconds first causes a reset-to-factory default of all settings and then reboots the gateway

CAUTION:

The Reset button is for maintenance purposes only. Do not use unless instructed to do so by your cable service provider. Doing so may cause you to lose any cable modem settings you have selected.

4025083 Rev A

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Cisco Systems 4039760, EPC3827, DPC3827 important safety instructions

Contents

                    In This DocumentCisco Model DPC3827 and EPC3827 DOCSIS 3.0 8x4 Wireless Where Is the Best Location for My DOCSIS Residential Gateway?Notice à l’attention des installateurs de réseaux câblés IMPORTANT SAFETY INSTRUCTIONSAviso a los instaladores de sistemas CATV IMPORTANT SAFETY INSTRUCTIONSMitteilung für CATV-Techniker Verify the Power Source from the On/Off Power Light Power Source WarningGround the Product Protect the Product from LightningService Warnings Eliminate AC Power/Mains OverloadsCheck Product Safety Provide Ventilation and Select a Location4025083 Rev A Protect the Product When Moving It20110316Modem No BatterySafety RF Exposure Statements Declaration of ConformityCanada EMI Regulation 20100527 FCC DSLDomestic CanadaCE Compliance    National RestrictionsFrance Italy20110311CEGateway AntennasUse only the antenna supplied with the product Introduction Benefits and FeaturesDOCSIS ConnectionsSoftware and Documentation Design and FunctionManagement One power adapter models requiring external power supply Whats In the Carton?Whats In the Carton? One DPC3827 or EPC3827 Residential GatewayModel DPC3827 shown here Front Panel DescriptionBack Panel Description 8 RESET-A momentary pressing 1-2 seconds of this switch reboots the EMTA. Pressing the switch for more than ten seconds first causes a reset-to-factory default of all settings and then reboots the gateway Minimum System Requirements for Macintosh Minimum System Requirements for a PCSystem Requirements for an Ethernet Connection What Are the System Requirements for Internet Service?I Already Have an Existing High-Speed Internet Access Account How Do I Subscribe to High-Speed Internet Service?I Do Not Have a High-Speed Internet Access Account Where Is the Best Location for My DOCSIS Residential Gateway? Before You Begin How Do I Mount the Modem on a Wall? Optional4025083 Rev A Location and Dimensions of the Wall-Mounting SlotsMount the modem as shown in one of the following illustrations Mounting the Residential Gateway on a Wall Connecting and Installing Internet Devices How Do I Connect My Gateway for Internet Service?Connecting the Media Gateway for High-Speed Data Service To connect devices3 Connect the active RF coaxial cable from your service provider to the coax connector labeled CABLE on the back of the residential gateway Logging in to the Gateway for the First Time How Do I Configure My DOCSIS Residential Gateway?2 In the address field, enter the following IP address 192.168.0.1. A Status DOCSIS WAN login page similar to the following page opens Cancel Changes to cancel Setup Lan SetupConfiguring Your Network Settings Section Setup DDNS Enabling DDNS Disabling DDNS Factory Default SettingsSetup Advanced Routing Setup Wireless QoS1 From the Setup page, click Advanced Routing Configure the Routing TableTo configure the routing table, complete the following steps Display Routing Table Security FirewallSelect the Firewall tab to open the Security Firewall page Enables/disables java applets and ActiveX scripts. This feature Security VPN Passthrough Security VPN Tunnel Page Description Security VPNSection Select the desired option, IP Addr., Any, or FQDN. If the remote  Auto IKE SectionField Description Field Description Section Manual Status Description of the event View Log   How Do I Configure My DOCSIS Residential Gateway? You can view the following logs from this page  Access log Number of events that have occurred  Last occurrence of an event  Target and source addressesAccess Restrictions Basic Rules Control Access to the GatewayControl Access to the Gateway To use keyword and domain blocking Block ServicesKeyword List Access Restrictions Time of Day RulesBlock Access to Websites Access Restrictions Time of Day Rules Page Description Access Restrictions User SetupAccess Restrictions User Setup Page Description Control Access to the Gateway Access Restrictions IP Address FilteringControl Access to the Gateway Access Restrictions MAC Address FilteringFunction Keys Access Restrictions Local LogControl Access to the Gateway Manage the Gateway Administration ManagementAdministration Management Page Description Manage the Gateway Enter the gateway’s IP address as seen from the InternetField Administration Reporting View Log Administration Diagnostics Administration Backup & Restore Administration Factory Defaults 4025083 Rev A Restore Factory DefaultsStatus Gateway Monitor Gateway StatusStatus Local Network Monitor Gateway Status Status Wireless Page Description Status WirelessMonitor Gateway Status Status DOCSIS WAN   Select the DOCSIS WAN tab to open the Status DOCSIS WAN page DOCSIS WAN Page DescriptionStatus DOCSIS Signal  Power Level Downstream Channels Section ExampleSelect the DOCSIS Signal tab to open the Status DOCSIS Signal page 4025083 Rev A4025083 Rev A Status DOCSIS Signal Page DescriptionUpstream Channels Section Example Signal to Noise Ratio Status DOCSIS StatusPower Level SectionSelect the DOCSIS Status tab to open the Status DOCSIS Status page DOCSIS Status Page DescriptionPage Section Status Channels Selection DOCSIS Log Page Description Status DOCSIS LogMonitor Gateway Status Wireless Configuration Manual Page Example Configure Wireless SettingsWireless Basic Settings Wireless Basic Settings Page Description Wireless Security Page Description Wireless Wireless SecurityWireless Security Mode Wireless SecuritySection Field DescriptionWi-Fi Protected Access WPA is a more secure wireless technology Wireless MAC Filter Wireless MAC Filter Page Description Wireless Advanced Settings  RTS Threshold Wireless Advanced Settings Page DescriptionAdvanced Wireless                  Section Field DescriptionBeacon Interval Wireless WDS SettingsDTIM Interval Fragmentation ThresholdWireless WDS Settings Page Description Overview Configure Applications and GamingApplications & Gaming Port Filtering Applications and Gaming Port Filtering Page DescriptionSelect one of the following protocols  TCP Applications & Gaming Port Range ForwardingAllows you to enable port filtering    Applications and Gaming Port Range Forward Page DescriptionApplications and Gaming Port Range Triggering Page Description Applications & Gaming Port Range Triggering   Applications & Gaming DMZConfigure Applications and Gaming Applications and Gaming DMZ Page Description Applications & Gaming QoS Having Difficulty? Q. How Do I Configure TCP/IP Protocol?Q. How Do I Renew the IP Address on My PC? Note Make sure that the Load only when needed option is uncheckedRenewing the IP Address on Windows 95, 98, 98SE, and ME Systems Q. How do I arrange for installation?Renewing the IP Address on Windows NT, 2000, or XP Systems Q. What if I dont subscribe to cable TV?Common Troubleshooting Issues Troubleshooting MoCA IssuesI dont understand the front panel status indicators Q. Can I watch TV and surf the Internet at the same time?The residential gateway does not register a cable connection Check and Correct Tips for Improved PerformanceInitial Power Up, Calibration, and Registration AC Power applied Front Panel LED Status Indicator FunctionsFront Panel LED Status Indicators During Normal Conditions Normal Operations AC Power appliedFront Panel LED Status Indicators During Special Conditions Special ConditionsTrademarks NoticesDisclaimer Documentation Copyright Notice4025083 Rev A For InformationIf You Have Questions Page 5030 Sugarloaf Parkway, Box Cisco Systems, IncLawrenceville, GA September 2011 Printed in USA