The Eltron Company P500, P600 62

Problem Solution or Reason

AnLCD indicates

COMMANDERROR

ErrorsUsing Windows Driver:

1. PrinterCommand Coding Error:

Clearcommand error by pressing related

PanelButton.

2. RibbonError:

PressPanel button; note card ejects, if pres-

ent,and ribbon re synchronizes

3. FeederError (empty):

PressPanel Button; note that last command

repeatsusing another card.

4. MagneticStripe Write Error:

PressPanel Button; note that card ejects

andcommand repeats with another card

5. OtherErrors:

PressPanel Button; note that any card

presentejects and error indications cease

6. Checkthe programming command syntax.

AnLCD indicates

OUTOF RIBBON 1. Replaceused ribbon.

2. Checkfor broken ribbon

Cardsare present, but LCD in-

dicates

OUTOF CARD

CardFeed Problem:

1. CardGate adjusted too low

2. CardWeight not in place.

3. Cardsor Card-Feed rollers contaminated

withoily deposit and require cleaning

AnLCD indicates

READINGERROR

EncoderCommand Coding Error:

1. Verifycommand syntax

2. Calltechnical support

3. Checkcard Hopper for proper stripe

position

AnLCD indicates

MECHANICALERROR

MechanicalError:

1. CardJam - Nonmagnetic Encoder:

Opencover, remove related upper cleaning

roller,empty feeder, pull jammed cards out.

Replaceupper cleaning roller and run Test

Card

RESET.Cycle power off and on.

2. CardJam - Magnetic Encoder Models:

SeeSection 3, Clearing Media Jams.

3. CardNot Feeding completely through

printer.Release Print Head latch and run

TestCard

RESET,Cycle power off and on.

62 980179-001Rev. A

AppendixA

Contents

Main Page FOREWORD RETURN MATERIALS AUTHORIZATION COPYRIGHT NOTICE TRADEMARKS WARRANTY INFORMATION We Need To Hear From You! iv FCC NOTICE: INDUSTRY CANADA NOTICE: Icon Descriptions vi ELTRON INTERNATIONAL,INC. Table of Contents viii 1 Getting Started Introduction Features Models Unpacking Privilege Card Printers Check List Page Installation Step Unpacking Step Attach Power Page Step Attach Interface Cable Step Applying Power Page Page Page Upgrading to Expanded Memory Step Step Step 3 Expanded Memory Board Installation Page 2 Operation Major Components Controls & Indicators The Power Switch See Appendix A for troubleshooting tips. Operation Page Page Step 3 Step 4 Page Step 5 Handling the Media Card Gate Adjustment Page Page Page Printer Access and Usage Printing Printing a Test Card Adjustments Physical Processes Color Dye Sublimation Gray-Scale Dye Sublimation Resin Thermal Transfer Overlay Varnish Thermal Transfer Print Sequence Page Cleaning The Printer Page Card Path Elements Page Page Page Page Page Page Cleaning Platen and Transport Rollers Step 2 Page Page Page Cleaning Laminator Rollers Step 3 Magnetic Card Stripe Encoder Introduction Media Loading Orientation Ensuring Data Reliability Encoding Example 2. Set Read/Write Parameters, Enter Data, Encode Stripe, and Eject: MagneticCard Stripe Encoder Example 3. Reset to ANSI/ISO: 54 Page Page 4 Smart Card Contact Station Introduction Media Loading Orientation Adjustments Smart Card Chip Interface Media Jams Appendix A Trouble Shooting Common Printing Problems Trouble Shooting Guide 62 Page Other Support Resources Parallel Interface Cable Wiring required to use the printers parallel interface. Female DB-25 to Male DB-25 PRINTER Supported Card Media and Ribbon Card Media Ribbons CardDimensions MagneticStripe Dimensions SmartCard Chip AppendixA Printer Features and Options Page Page Appendix B Supplies and Accessories Accessories Print Ribbons AppendixB for use in Privilege card printers. Special Ribbons 72 Page Page Appendix C Windows Card Printer Driver Installation of Printer Drivers Page Windows 95 Sequence Page Page Page Page Page Using the Windows 95 Driver Page Page Page Page Page Page Page Page Page Printer Setup Options Page Page Page Head Setting Printer Control Memory Options Glossary 102 Page 104 Page World Wide Offices: