Tiger Products Co., Ltd JBA-T18S, JBA-T18W manual If Rice does not Cook Properly, TROUBLESHOOTING10

IF RICE DOES NOT COOK	9
PROPERLY

Check the following list of problems before requesting repair service. Contact TIGER customer service or the dealer where you purchased the rice cooker.

CAUTION: Never attempt to repair the rice cooker by yourself. Unauthorized repair may lead to dangerous accidents.

Troubleshooting

Check point

Quantity of rice,

Wrong

Be sure to press [Cancel] key before unplug

Burnt rice grain or moisture

Inner pan is

ingredients, millets,

menu is

power cord from wall socket,otherwise rice

on the heater plate or outer

Symptom

or water is not correct.

selected.

cooker will resume the last function.

surface of inner pan.

deformed.

Too hard

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Cooked

Too soft

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Not cooked completely

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rice

Has hard center

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Burned

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During

Steam leaks

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cooking

Boils over

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Cooking time is too long

Refer to page

9・10・29

11 〜 16

17

10・21・22

−

Check point

Power outage for long period time

Rice was not stirred and

Burned rice or uncooked rice is stuck to the rubber

Symptom

or power cord was detached.

loosened properly.

gasket, edge of the inner pan, etc.

Cooked Too hard

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rice

Too soft

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During

Steam leaks

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Boils over

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cooking

Cooking time is too long

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Refer to page

29

17

10・21・22

Check point

Rice was not rinsed

Hot water (over 95°F/35°

Rice was soaked

The lid is

Choose the

Cooked the rice

Cook

Insufficient

Symptom

thoroughly. (excluding

C) was used to rinse rice

in water for a long

not tightly

burned rice

mixed with other

immediately

care.

Rinse-free rice)

or adjust water level.

time after rinsing.

closed.

cooking mode.

ingredients or millets.

after first batch.

Too hard

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Too soft

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Cooked Not cooked completely

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rice

Has hard center

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Burned

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Smells like rice bran

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During

Steam leaks

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cooking Boils over

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Refer to page

9・10

9・10

−

10・21・22

11・14・16

9

−

21 〜 23

Check point

Quantity of rice,

Burnt rice grain or

Power outage for

Rice was not

Burns or rice

Rice was not rinsed

ingredients,

moisture on the

long period time

stirred and

grains are on

Symptom

or water is not

heater plate or outer

or power cord

loosened

packing or inner

thoroughly. (excluding

Rinse-free rice)

correct.

surface of inner pan.

was detached.

properly.

pan brim.

Smells

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Warm-kept

Discolored

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rice

Dry

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Mushy/Sticky

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Reheated rice is dry

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Refer to page

9・10・29

10・21・22

29

17

10・21・22

9・10

Check point

Rice was reheated

Preset time

“Temp. set” warming for

Rice other than polished

Rice less than lower limit

Symptom

3 or more times.

exceeds 12 hours.

more than 12 hours.

rice is kept warm.

is kept warm or reheated.

Smells

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Warm-kept

Discolored

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rice

Dry

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Mushy/Sticky

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Reheated rice is dry

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●

Refer to page

19

13・14

18

18

18・19

Check point

Cold rice was added. Rice is kept warm

Cancel keep warm

Insufficient care.

Just-cooked hot rice

Symptom

with spatula inside.

function.

was reheated.

Smells

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Warm-kept

Discolored

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rice

Dry

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Mushy/Sticky

Reheated rice is dry

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Refer to page

18

18

21 〜 23

19

29

TROUBLESHOOTING10

Check the following before requesting repair service. If the problem persists, contact the store where the rice cooker was purchased.

Symptom	Check point	Action	See page
	Are the power plug and the rice	Be sure to properly insert
		the power plug and the rice
	cooker plug properly inserted
		cooker plug into the AC outlet
Rice is not cook properly.	into the AC outlet and the rice
		and the rice cooker receptacle
Rice cooker does not start.	cooker receptacle respectively?	respectively.
	Is the AC cord plugged into the	Securely plug the AC cord into
	AC outlet?	the AC outlet.
Rice has not cooked by the	Does the display show current	Correctly set the current time.	28
	time?
preset time.	See “Cooking time is too long” on page 20.
	Does the display show current	Correctly set the current time.	28
	time?
	Does “0:00” blink?	Correctly set the current time.	28
Impossible to set the timer.
	Did you select “Quick”, “Mixed	“Quick”, “Mixed rice•Sweet rice”,
	rice•Sweet rice”, “Slow cook”	“Slow cook” and “Steam” cannot
	and “Steam” menu?	be cooked using the timer.	13・14
	Was an inapplicable time set?	Set time suitable to timer -
		controlled cooking.
There is "beeping alarm' when	The beeps are generated if no
	keys are pressed with in 30	Set time immediately after	13 〜 16
the [Timer] key is pressed.	seconds after the [Timer] key is	pressing the [Timer] key.
	pressed.
	Are burns and rice grains stuck
	to the gasket or brim of the inner	Remove them entirely.	10・
Display unit blurs.	pan?
			21・22
	Is the outer surface of the inner	Wipe the wet surface with a dry
	pan wet?	cloth.
	There is a “beeping alarm” when	Rice is cold. Rice of below about
Impossible to reheat.	the [Start] key is pressed.	131°F/55°C cannot be reheated.	19
		Press [Keep warm] key. Be sure
	Is the Keep warm lamp off?	[Keep warm] lamp is on and then
		press [Start].
	“Click-click” sound.	Microcomputer’s sound. This is
		not a defect.
			8
	“Splash” sound (only when	generated from metallic parts
Sound is heard during cooking,	keeping rice warm)	being contracted. This is not a
steaming, warming or reheating		defect.
rice.	Water splashing sound (only	This is not a defect.
	when cooking or steaming rice).
	A noise quite different from the	Contact the store where the rice	−
	above is heard.	cooker was purchased.
Water or rice has entered the	Water or rice may cause problems. Contact the store where the		−
rice cooker body.	rice cooker was purchased.
			30

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