Toshiba B-570-QP Series owner manual Restaert key

11. TROUBLESHOOTING

ENGLISH VERSION EM1-33031

11. TROUBLESHOOTING

Error Message	Problem	Solution
EXCESS HEAD	The print head is too hot.	Turn the power off and decrease the
TEMP		print head temperature.
HEAD ERROR	This message is displayed when	1. Restart the printing by pressing the
	sending the head broken check	[RESTAERT] key.
	command ([ESC] HD001 [LF] [NUL])	2. Replace the print head.
	and the print head has a broken
	element.
RIBBON ERROR	There is a fault with the ribbon sensor.	Turn the power off. Contact your
****		Authorized Service representative.
CUTTER ERROR	Media is jammed in the cutter.	Remove the jammed media and feed
****		the undamaged media through the
		cutter.
		➔ Press the [RESTART] key.
		Else
		Turn the power off and contact your
		Authorized Service representative.
FLASH WRITE	An error has occurred when loading	1. Turn the power off, re-seat the flash
ERROR	data onto a flash memory card.	memory card and try again.
		2. Replace the flash memory card and
		retry.
		3. Turn the power off and contact your
		Authorized Service representative.
FORMAT ER-	An error has occurred while formatting	1. Turn the power off, re-seat the flash
ROR	a flash memory card.	memory card and try again.
		2. Replace the flash memory card and
		retry.
		3. Turn the power off and contact your
		Authorized Service representative.
FLASH MEMORY	No more data can be saved in the	Replace the card with a new one and
FULL	flash memory card.	re-send data.
		(Only 1MB and 4MB cards can be
		used.)
COMMUNICATION	A communication error has occurred	Turn the power off then on again or
ERROR	with the host.	press the [RESTART] key.
		Check the program data.
		➔ Call your Authorized Service repre-
		sentative if necessary.

E11-2