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Toshiba C6609-1201M1 Before you call, Contacting Toshiba

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172	If Something Goes Wrong
	If you need further assistance

If you need further assistance

If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help.

Before you call

Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first.

Before contacting Toshiba:

❖Review the troubleshooting information in your operating system documentation.

❖If the problem occurs while you are running a program, consult the program’s documentation for troubleshooting suggestions. Contact the software company’s technical support group for their assistance.

❖Consult your network administrator.

❖Consult your authorized Toshiba representative, who is your best source for current information.

Contacting Toshiba

If you still need help and suspect that the problem is hardware-related, Toshiba offers a variety of resources to help you.

1Start with accessing Toshiba on the Internet using any Internet browser by typing:

pcsupport.toshiba.com

2Next, try one of Toshiba’s online services. The Toshiba Forum can be accessed through CompuServe® by typing:

Contents

Portégé® User’s Guide If you need assistance: ❖VirtualTechTM ❖InTouch® Center Model: Portégé Compact Disk-ReWritable Protection of Stored Data Critical Applications FCC Notice Industry Canada Requirement FCC Requirements Installation Type of Service Telephone Company Procedures Instructions for IC CS-03certified equipment Wireless Interoperability Wireless LAN and your Health Regulatory Information Canada – Industry Canada (IC) USA-FederalCommunications Commission (FCC) Caution: Exposure to Radio Frequency Radiation Interference Statement Approved Countries for use CD-ROM, DVD-ROM, DVD-ROM/CD-RWSafety Instructions Location of the required label Copyright Export Administration Regulation Notice Trademarks Computer Disposal Information Contents Introduction This guide Safety icons Other icons used Keeping yourself comfortable Precautions Setting up your computer Installing additional memory (optional) Connecting a mouse Saving your work Printing your work Using optional external diskettes Inserting and removing diskettes Copying documents to a diskette Conserving battery power Setting a power usage mode Using battery alarms Setting battery alarms Turning off the display automatically Hot swapping PC Cards Using a Secure Digital card Inserting a Secure Digital card Removing a Secure Digital card Windows® XP special features Starting again after Turn Off or Shut down Using Hibernation Enabling the Hibernation command Going into Hibernation mode Going into Hibernation mode more quickly Internet problems The Windows® XP operating system can help you Resolving a hardware conflict A plan of action Glossary Index Introduction Introduction Safety icons Other icons used Page Finding Your Way Around display latch security lock slot cooling vent Secure Digital card slot Secure Digital LED light modem port “Connecting the modem” on page RGB (monitor) port DC-IN jack The Wi-Fiantenna on-offswitch turns the computer’s WiFi antenna on or off headphone jack microphone jack infrared port PC Card eject button expansion port main battery release latch main battery module “Changing the main battery” on page speaker hard disk drive cover screen keyboard system indicator panel power button function keys TouchPad Keyboard indicator panel System indicator panel on/off main battery AC adapter hard disk drive ❖No illumination means the hard disk drive is idle ❖Green or flashing green means that the hard disk is being accessed Wi-Fiindicator light—The802.11b (referred to as Wi-FiTM Wi-Fi Page Getting Started Creating a computer-friendlyenvironment Keeping yourself comfortable Placement of the computer Seating and posture Lighting Arms and wrists Work habits Installing additional memory (optional) Page Page 7Secure the memory model with the one screw that came with the memory module 8Seat the memory slot cover and secure it with the two screws Removing a memory module Connecting a mouse Connecting a printer Connecting the modem Connecting to a power source Connecting to an AC outlet Page Using the main battery Connecting other external devices Opening the display panel Turning on the power Using the TouchPad Primary and secondary control buttons Setting up your software Registering your computer with Toshiba Setting up a printer Customizing your computer’s settings Page Closing the display panel Different ways to turn the computer on and off Cleaning the computer Moving the computer Using a computer lock Page Learning the Basics Computing tips Use Always use the proper procedure to power off the computer. See “Powering down the computer” on page Ctrl, Fn and Alt keys Character keys Function keys Hot keys Windows® special keys Overlay keys Using the numeric keyboard overlay Using the cursor control overlay If you prefer to open the program first, you have the following options: ❖Double-clickthe icon for the program on your desktop ❖Use the Start menu ❖Use Windows® Explorer to locate the program file File Save A new file, choose Save As Save As File To print a file: 1If your printer is not on, turn it on now In the Inserting and removing diskettes Copying documents to a diskette Taking care of diskettes 2Click Start, All Programs, Accessories, System Tools, Backup Start Windows Media Player Page Connecting your computer to a network The Internet The World Wide Web Internet Service Providers Connecting to the Internet Surfing the Internet Internet features Uploading and downloading files from the Internet Page Mobile Computing Maximizing battery life Using additional battery packs Battery safety precautions Charging the main battery Charging the RTC battery Using a battery charger Determining remaining battery power What to do when the main battery runs low Setting a power usage mode 3Click the TOSHIBA Power Saver icon The TOSHIBA Power Saver Properties window appears Sample TOSHIBA Power Saver Properties window Setting battery alarms Enabling the screen saver Blank Screen Apply Removing the battery from the computer Inserting a charged battery Inserting the battery 4Turn the computer right side up 5Reconnect any cables you removed 6Turn on the computer You must discard a battery pack if it becomes damaged Page Expansion Options Back of the optional Slim Port Replicator Front of the optional Slim Port Replicator Attaching the optional Slim Port Replicator to the computer Page Optional external USB diskette drive and connector cable Attaching the optional diskette drive cable to one of the computer’s USB ports Connecting a keyboard Making your external keyboard emulate the Fn key Connecting the monitor Using both screens simultaneously “Connecting a mouse” on page Inserting a PC Card Removing a PC Card Hot swapping PC Cards Hot swapping precautions Inserting a Secure Digital card Removing a Secure Digital card Enhancing Productivity Customizing the taskbar Bringing the world to your desktop Turning on the Web content interface Changing desktop and browsing style Choosing a style Personalizing individual windows Customizing window toolbars Displaying a toolbar in a window Displaying information about each folder 3In the Tools menu, select Folder Options Show common tasks in folders Determining the COM port Using the Ethernet LAN Port Accessing a LAN Transferring application files Setting up a direct cable connection Using SPANworksTM Using audio features SPANworks 2000 supports communication over a wired LAN or a wireless LAN To access SPANworks 2000: SPANworks 2Follow the instructions on your screen to set up a connection to the network Your computer is equipped with a built-inmonaural speaker Using external speakers or headphones Recording sounds Using a microphone Adjusting recording settings Turn Off or Shut down command Restart command Hibernation command Standby command Turning off more quickly TOSHIBA Power Saver 5Click the System Power Mode tab Sample Full Power Properties window 6Select Power Off for the option you want Power Off ❖When I press the power button Starting again after Turn Off or Shut down Enabling the Hibernation command Hibernation ❖When I close the lid 7Click Override all Modes with settings here Going into Hibernation mode Going into Hibernation mode more quickly Starting again from Hibernation Going into Standby mode more quickly Page Standby ❖When the system standby time has passed Starting again from Standby Toshiba Utilities Starting Fn-esse Assigning a key to a program or document Using drag-and-drop Using the keyboard or pointing device Viewing existing key assignments Changing or removing existing key assignments Accessing Mobile Extension Service Configuration Page Customize Your Computer Network Security TOSHIBA Button Controls Power Management Plugged in section Running on batteries section Creating a new power mode Customizing a power mode Toshiba Hardware Setup ❖USB—Allowsyou to enable or disable USB Legacy Emulation Choose the desired tab and accompanying options ❖LAN — Lets you enable or disable the Wake-upon LAN feature General — Allows you to view current BIOS, hard disk drive and memory settings ❖Password — Allows you to set user passwords If Something Goes Wrong 2Click Windows Task Manager Applications End Task 3Click Turn Off Your program performs an illegal operation If you receive the message, “ To record the details: 1Click the Details button and select the text the operating system displays 2Press Ctrl and c simultaneously to copy the text to the clipboard The computer starts but, when you press a key, nothing happens The computer displays the message The computer displays the Non-Systemdisk or disk error message Using Startup options to fix problems Internet problems The Windows® XP operating system can help you A plan of action Resolving hardware conflicts on your own Interrupt Request Channel Direct Memory Access Plug and Play Resolving conflicts Fixing a problem with Device Manager Disabling a device Checking device properties Memory card problems Power and the batteries “Removing the battery from the computer” on page “Inserting a charged battery” on page The battery appears not to power the computer for as long as it usually does “Charging batteries” on page Keyboard problems Display problems The screen does not look right The built-inscreen flickers Settings Disk drive problems Error-checking Check now Your hard disk seems very slow System Tools Disk Defragmenter Your data files are damaged or corrupted Sound system problems PC Card problems Card Information Structure PC Card checklist Resolving PC Card problems The computer stops working (hangs) when you insert a PC Card Safely remove The system does not recognize your PC Card A PC Card error occurs Printer problems Modem problems On a regular basis, back up the information stored on your hard disk Read the user’s guides Before you call Contacting Toshiba Toshiba voice contact Australia Austria Belgium Canada Czech Republic Denmark Finland France Germany Luxembourg Morocco Norway Poland Mexico and all of Latin America Singapore Slovakia Slovenia Spain Sweden Hot Keys Without a password With a password 180 Hot Keys Power usage mode 5Click OK This hot key displays the power usage pop-up window and cycles through the battery save Standby mode Page Display modes Page Power Cable Connectors USA and Canada Australia Europe Glossary The following acronyms may appear in this user’s guide BIOS bps CD-ROM Glossary DMA DIMM DOS DPI 188 Glossary RAM RFI ROM RTC alternating current (AC) application backup basic input/output system (BIOS) — See BIOS baud rate 190 Glossary bus bus speed byte cache color palette compatibility configuration controller CPU cache 192 Glossary direct memory access (DMA) directory — See folder disable disc drag driver DVD-ROM(digital versatile [or video] disc read-onlymemory) emulation — enable 194 Glossary file extension folder format frontside bus Hibernation high-density hot key hot swapping icon 196 Glossary L2 (level two) cache LAN (local area network) liquid crystal display (LCD) load modem motherboard MS-DOSprompt — See system prompt multimedia Musical Instrument Digital Interface — See MIDI 198 Glossary palette parallel password PC Card RAM (random access memory) random access memory — See RAM read-onlymemory — See ROM reboot removable disk 200 Glossary serial shortcut software Standby utility Web Wi-Fi World Wide Web (www) Index 203 Index Index simultaneous viewing 98 display panel closing 55 opening 49 panel latch 25 TFT LCD DMA (Direct Memory Access) 156 double-click downloading 205 Index Page 207 Index programs not running correctly 164 starting 64 synchronization 116 Web browsers recording adjusting quality 119 recording sounds 117 Recovery CDs main battery 88 Restart command 120 restoring work 209 Index