Troubleshooting
When a problem occurs during operation, please check the following troubleshooting guide and take corrective action.
If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself. Turn off the printer, remove the battery pack, then contact a TOSHIBA TEC service representative for assistance.
If an error message is displayed.
When an error message is displayed, follow the respective instruction, then press the [PAUSE] button. The error will be cleared.㩷㩷
| Error Message | Cause | Solution | |
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| Turn off the [POWER] button, then back |
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| A parity error or framing error has | to on. Send data from the host to the |
| COMMS ERROR |
| occurred during communication by RS- | printer again. If the problem recurs, |
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| 232C. | please turn off the power and contact |
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| TOSHIBA TEC service representative. |
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| The media is not loaded properly. | Load the media properly. |
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PAPER JAM ****
| Remove the jammed media, and load the | |
The media is jammed in the printer. | media properly. Press the [PAUSE] | |
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The media is not fed properly. | Load the media properly and press the | |
[PAUSE] button. | ||
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The reflective sensor does not detect | Load the media properly. | |
black marks . | ||
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| The transmissive sensor does not detect | Load the media properly. If the problem |
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| gaps between labels. | recurs, set a threshold again. |
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| Load a new media roll and press the |
| NO PAPER **** |
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| The printer ran out of media. | |||
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| [PAUSE] button. | ||||
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| COVER OPEN **** |
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| The top cover is opened. | Close the top cover. | ||||
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| A part of the print head element is | Turn off the printer and contact TOSHIBA |
| HEAD ERROR |
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| TEC service representative for | |
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| broken. | |||||
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| replacement of the print head. | |
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| Turn off the [POWER] button, then back |
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| to on. Send data from the host to the |
| FLASH WRITE ERR. |
| A flash memory write error occurred. | printer again. If the problem recurs, | |||||
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| please turn off the power and contact |
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| Turn off the [POWER] button, then back |
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| to on. Send data from the host to the |
| FORMAT ERROR |
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| A flash memory format error occurred. | printer again. If the problem recurs, | |||
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| please turn off the power and contact |
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| TOSHIBA TEC service representative. |
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