Troubleshooting

Hard disk drive

Problem

Procedure

 

 

Computer does not

Check if a diskette is in the diskette drive. If a

boot from hard disk

diskette is inserted, remove it and reboot.

drive

There may be a problem with your operating

 

 

system files. Refer to your OS documentation.

 

 

Slow performance

Your files may be fragmented. Run SCANDISK

 

and defragmenter to check the condition of your

 

files and disk. Refer to your OS documentation

 

or online HELP for information on running

 

SCANDISK and the defragmenter.

 

As a last resort, reformat the hard disk. Then,

 

reload the operating system and other files.

 

If problems persist, contact your dealer.

 

 

Diskette drive

For more information, refer to Chapter 4, Operating Basics.

Problem

Procedure

 

 

Drive does not operate

There may be a faulty cable connection. Check

 

the connection to the computer and to the drive.

 

 

Some programs run

The software or hardware configuration may be

correctly but others do

causing a problem. Make sure the hardware

not

configuration matches your software needs.

 

 

You cannot access the

Try another diskette. If you can access the

external 3 ½" diskette

diskette, the original diskette (not the drive) is

drive

probably causing the problem.

 

If problems persist, contact your dealer.

 

 

Portégé M200

98