Troubleshooting

Software

The problems may be caused by your software or diskette. If you cannot load a software package, the media (usually a diskette) may be damaged or the program might be corrupted. Try loading another copy of the software.

If an error message appears while you are using a software package, check the software documentation. These documents usually include a problem solving section or a summary of error messages.

Next, check any error messages in the OS documentation.

Hardware

If you cannot find a software problem, check your hardware. First run through the items in the preliminary checklist above. If you still cannot correct the problem, try to identify the source. The next section provides checklists for individual components and peripherals.

Hardware and system checklist

This section discusses problems caused by your computer’s hardware or attached peripherals. Basic problems may occur in the following areas:

■ System startup

■ SD card

■ Self test

■ Monitor

■ Power

■ Sound system

■ Password

■ USB

■ Keyboard

■ Memory Expansion

■ LCD panel

■ Modem

■ Hard disk drive

■ Standby/Hibernation

■ Diskette drive

■ LAN

■ Infrared port

■ Wireless LAN

■ Pointing device

■ Bluetooth

■ PC card

■ Real time clock (RTC)

Portégé M200

93