Others

Before Calling Service Personnel

Check the following guide for the possible cause of a problem before contacting service.

Symptoms and correction

Symptom

Cause

Correction

Page

 

 

 

 

No power.

• The power plug is disconnected.

• Connect the power plug securely into the

18, 19

 

 

wall outlet.

 

The DVD video player turned

• The automatic power off function turned

• Press the PLAY button.

27

off by itself.

the unit off.

 

 

 

 

 

 

No picture.

• The TV is not set to receive DVD signal

• Select the appropriate video input mode

26

 

output.

on the TV so the picture from the DVD

 

 

 

video player appears on the TV screen.

 

 

 

 

 

 

• The video cable is not connected securely.

• Connect the video cable securely into the

18, 19

 

 

appropriate jacks.

 

 

 

 

 

No sound.

• The equipment connected with the audio

• Select the correct input mode of the

26

 

cable is not set to receive DVD signal

audio receiver so you can listen to the

 

 

output.

sound from the DVD video player.

 

 

 

 

 

 

• The audio cable is not connected securely.

• Connect the audio cable securely into the

18 – 23

 

 

appropriate jacks.

 

 

• The audio receiver or TV is turned off.

• Turn on the equipment connected with

26

 

 

the audio cable.

 

 

 

 

 

 

• The setting of output sound format is

• Select the proper audio setting.

43, 58

 

incorrect.

 

61

The playback picture has

• The disc is dirty.

• Eject the disc and clean it.

9

occasional distortion.

• It is in fast forward or fast reverse

• Sometimes a small amount of picture

 

 

playback.

distortion may appear. This is not a

 

 

 

malfunction.

 

Brightness is unstable or

• The effect of copy protection.

• Connect the DVD video player directly to

18

noises are present in the

 

the TV. Avoid connecting the DVD video

 

playback pictures.

 

player to a VTR or TV/VTR combination.

 

 

 

 

 

The DVD video player does

• No disc is inserted.

• Insert a disc.

26

not start playback.

 

 

 

• An unplayable disc is inserted.

• Insert a playable disc. (Check the disc

10

 

 

 

type and colour system.)

 

 

 

 

 

 

• The disc is placed upside down.

• Place the disc with the playback side

26

 

 

down.

 

 

 

 

 

 

• The disc is not placed within the guide.

• Place the disc correctly inside the guide

26

 

 

on the disc tray.

 

 

• The disc is dirty.

• Clean the disc.

9

 

 

 

 

 

• The parental lock function is set.

• Cancel the parental lock function or

58, 64

 

 

change the parental lock level.

 

 

 

 

 

Playback does not follow the

• It is in the mode of repeat playback,

• These operations may prevent a proper

course of the disc’s program.

memory playback, etc.

progress of the contents.

 

 

 

 

 

Buttons do not work.

• Power supply fluctuations or other

• Press and hold the ON/STANDBY button

 

abnormalities such as static electricity may

on the front panel for more than about 3

 

 

interrupt correct operations.

seconds. The DVD video player turns off.

 

 

 

Press the button again to turn it on. If the

 

 

 

buttons still do not work, disconnect the

 

 

 

power plug and insert it into the wall

 

 

 

outlet again.

 

 

 

 

 

The remote control does not

• The remote control is not pointed at the

• Point the remote control at the remote

15

work properly.

remote sensor of the DVD video player.

sensor of the DVD video player.

 

 

• The remote control is too far from the DVD

• Operate the remote control within about

15

 

video player.

7 m.

 

 

 

 

 

 

• The batteries in the remote control are

• Replace the batteries with new ones.

15

 

exhausted.

 

 

70

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Toshiba SD-330ESB manual Before Calling Service Personnel, Symptoms and correction, Others