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Toshiba EM1-31064JE, SL-9000-FFB Troubleshooting, Before You Call for Service, Problems, Solution

Models: SL-9000-FFB

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18. TROUBLESHOOTING

18. TROUBLESHOOTING

EM1-31064

18. TROUBLESHOOTING

18. TROUBLESHOOTING

WARNING!

This scale has been manufactured under strict quality control. If you have any trouble, however, DO NOT ATTEMPT TO FIX IT BY YOURSELF. Pull the power plug out of the outlet, and contact the TOSHIBA TEC Authorized Service representative.

Problems	Solution

“----” is displayed at	Was the power turned ON when something was on the platter?
power on.	→ Make sure nothing is on the platter and turn the power on
	again.
	Is the platter mounted correctly?

→Mount the platter correctly and turn the power on again.

Display unstable.

Is anything touching the platter?

→If so, remove it.

			Is the machine in a windy location?
			→ Avoid locations subject to the wind.

	No print.	1.	Check that the media is loaded correctly.
		2.	Check whether the print head is set correctly or not.

	Dots missing in the print.	Dirty print head. → Clean the print head.
		Call the TOSHIBA TEC Authorized Service representative if
		necessary.

	Unclear (or blurred)	1.	Dirty print head. → Clean the print head.
	printing.	2.	Poor media quality. → Change media type.
	Power does not come	1.	Plug the power cord into an AC socket.
	on.	2.	Check the circuit breakers or fuses.
		3.	Plug another appliance into the AC socket to check if there is
			power supplied.
		Call the TOSHIBA TEC Authorized Service representative if necessary.

	You see a raised nap	1.	Clean the cutter blades.
	where the media has	2.	The blades are worn. → Call the TOSHIBA TEC Authorized
	been cut.		Service representative.

Before You Call for Service

It is our primary concern to give you full satisfaction and better service. If, however, any problem arises in connection with the operation of this scale, please check the following points before calling for service:

A)Is the power plug fully plugged into an AC outlet?

B)Is the power turned ON?

C)Is AC power being properly supplied to the outlet? (Check it using another electric appliance.)

D)Check the circuit breaker.

E)Has there been a power failure of any sort?

F)Has the operation been carried out in the correct order?

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Toshiba EM1-31064JE, SL-9000N-FFB, SL-9000-FFB owner manual Troubleshooting, Before You Call for Service, Problems, Solution

Contents

Owner’s Manual Table of ContentsSL-9000/9000N-FFB SERIES TEC Electronic Computing ScalePage Meanings of Each Symbol Safety SummarySafety Summary Precautions Safety SummaryRequest Regarding Maintenance TABLE OF CONTENTS Page2. The contents of this manual may be changed without notification Page 1. INTRODUCTION 1.1 APPLICABLE MODEL 1.2 ACCESSORIESS L - 9 0 0 0 - 3 0 M - N - F F B - U S 2.1 SCALE 2. SPECIFICATION2. SPECIFICATION Model No 2.2 OPTIONOption Name Description3. APPEARANCE 4.2 CA/QR TYPE 4. DISPLAY4.1 US TYPE 4. DISPLAYProgramming Keyboard Function 5. KEY LAYOUT5.1 PROGRAMMING KEYBOARD Name of KeyFunction Name of KeyDisplays the preceding PLU data Name of Key 5.2 OPERATION KEYBOARD AND SPEED KEYBOARDOperation Keyboard Function FunctionFunction Operation Keyboard FunctionName of Key Prints a customer labelName of Key 5.3 SELF SERVICE KEYBOARDPRINT FunctionCHANGE RETURN6. PROCEDURE BEFORE OPERATION 6. PROCEDURE BEFORE OPERATION7. INSTALLATION PROCEDURE Remote Display8. LEVEL ADJUSTMENT 9. REMOVAL AND REPLACEMENT OF MEDIA NOTE Ensure that the label guide plate aligns with the dowel 10. OUTLINE OF OPERATION 10. OUTLINE OF OPERATIONRegistration Mode How to access the Programming Menu 11. PROGRAMMING PROCEDURESHow to Select Menu and Item No COMBINATION MESSAGE Table 1 Title and Contents of Programming Menu11. PROGRAMMING PROCEDURES BACK-UP /LOAD DATA OF PLU/ING/NUTRI./SPEED KEYHow to enter characters 11.1 UNIT PRICE CHANGE EM1-31064 11.2 PLU DATA SETTING 11.2 PLU DATA SETTING11. PROGRAMMING PROCEDURES PageT1.000 Commodity Name Mode Flag W Weigh, F Fix, B By-count Compulsory TareC Compulsory, Blank Not compulsory Shelf Life Preset % Tare Price Quantity11.3 INGREDIENT MESSAGE 11. PROGRAMMING PROCEDURES 11.4 NUTRITION FACTSEM1-31064 11.4 NUTRITION FACTS Vitamin A Set the Daily Value Table 11. PROGRAMMING PROCEDURES Deleting Nutrition DataMemory file sort Nutrition Facts11.5 PLU VERIFYING LABEL Commercial Message# 11.6 ADDRESS AND COMMERCIAL MESSAGE SETTINGStore Address ENTER Scrolling ↔ fix11.7 COMBINATION MESSAGE Message construction3. Display method varios depending on message construction 11.8 SPECIAL INFORMATION 11.9 GRADE LINEDepartment Number 11.10 SPEED KEY SETTINGSetting Department/Vendor Number Vendor Number11.11 PRINT FORMAT correct?Table 2 Label Format Number Table NOTE Format No11.13 CMT/PL-3 11.12 DATE/TIME SETTINGCMT OPERATIONS NOTES 1. Press SAVE or LOAD key on the PL-3 Table 3 Error code for PL-3 operationPL-3 Operation 4. Be sure to start the PL-3 before the main operationoperable Table4 Transmission Item List11. PROGRAMMING PROCEDURES inoperableTable 5 Transmission Delay Time Table 11.14 IN-LINE/LOCAL11.15 LON SYSTEM Data Transmission key toExample 11.16 BAR CODE FORMATDefault Bar Code Format 1 Check digit C/D is at other than digit-13 11.17 TITLES NOTE Title No. and format of the additional information area11.18 TRANSFERRING LOGO DATA NOTE Two sizes of logos are printed differently as followsReceipt Print Table 6 Error message for data transmissionLOGO is printed on the center of printing area 11.20 VENDOR SETTING 11.19 IDIOM SETTINGDeleting a vendor number 11.21 FREE FORMAT SETTING Key functionsNOTES 1. The following print items cannot be magnified 1 LOGOs 5. The following items cannot be rotated 1 LOGO 12. PROGRAMMED DATA VERIFICATION REPORTS How to access the REPORTmenuMenu REPORT All the preset commodity names are listed in the PLU messages are listed in the PLU # order from small to13. PASSWORD SECURITY 13.1 SETTING PASSWORD AND PROTECT MENUNOTES 1. Select validity of the password by pressing the key 13. PASSWORD SECURITY 13.2 CALLING MENU BY ENTERING PASSWORDEM1-31064 13.2 CALLING MENU BY ENTERING PASSWORD How to access the REG., M.DOWN, or REWRAP menu 14. OPERATING PROCEDURESNOTES BEFORE STARTING OPERATION 14. OPERATING PROCEDURES 14.1 WEIGHING OPERATIONMenu REG., M. DOWN, or REWRAP Mode WEIGH Sample label14.2 FIX PRICE OPERATION FOR US TYPE ONLY 14. OPERATING PROCEDURES 14.3 BY COUNT OPERATIONMenu REG., M.DOWN, or REWRAP Mode BY-COUNT Sample label for US type1 1 piece at 15 dollars 2 15 pieces at 10 dollars 14. OPERATING PROCEDURESExample An open price item can be sold as below 3 15 pieces sold at 0.5 dollars per 10 pieces14.4 PRINT COUNT OPERATION EM1-31064 14.4 PRINT COUNT OPERATIONExample B When operating in Fix or By Count mode 14. OPERATING PROCEDURESThe nutrition information labels is issued in the following methods 14.5 ISSUING LABELS WITH NET WEIGHT STATEMENT FOR US TYPE ONLY 4. Weight data is shifted to the left 14.6 TARE/SAVE FUNCTION PROCEDURES PACKED ON 14.7 CALLING AND PRINTING GRADE LINESNET WT 14.8 CALLING AND PRINTING LOGOS Menu REG, M.DOWN, or REWRAP Mode WEIGH, FIX, or BY COUNT 14.9 SELECTING PRINT ITEM14. OPERATING PROCEDURES Mode WEIGH, FIX, or BY COUNT 14.10 DATE CHANGEThe date can be changed temporarily Menu REG., M.DOWN, or REWRAP Menu REG., M.DOWN, or REWRAP Mode FIX, or BY COUNT 14.11 BATCH PRINT MODE with 30 Items Run Assignment14. OPERATING PROCEDURES 14. OPERATING PROCEDURES Changing a Unit Price and Calling G.Line/LOGO14-17 Stopping or Canceling Label Issue 14.12 VISUAL COMMODITY LIBRARY 14.13 FLOATING VENDOR Price deletion SubtotalHow to access the READ or RESET menu 15. TOTAL OPERATION15.2 GRAND TOTAL REPORT 15.1 HOURLY TOTAL REPORT15.3 PLU TOTAL REPORT 15.4 VENDOR TOTAL REPORT Solution 16. ERROR MESSAGE TABLEProgramming Mode MessageSolution Label Issue ModeRead and Reset Mode SolutionError message CMT Operation ModeLON System Mode BM/S17. CLEANING THE PRINT HEAD 17. CLEANING THE PRINT HEADProblems 18. TROUBLESHOOTINGBefore You Call for Service SolutionPage PRINTED IN SINGAPORE EM1-31064J