Troubleshooting

DVD-ROM drive

For more information, refer to Chapter 4, Operating Basics.

Problem

Procedure

You cannot access a

Make sure the drive’s drawer is securely closed.

DVD in the drive

Press gently until it clicks into place.

 

Open the drawer and make sure the DVD is

 

properly seated. It should lie flat with the label

 

facing up.

 

A foreign object in the drawer could block laser

 

light from reading the DVD. Make sure there is no

 

obstruction. Remove any foreign object.

 

Check whether the DVD is dirty. If it is, wipe it

 

with a clean cloth dipped in water or a neutral

 

cleaner. See the CD/DVDs care section in

 

Chapter 4, Operating Basics, for details on

 

cleaning.

 

 

Some DVD/CDs run

The software or hardware configuration may be

correctly, but others do

causing a problem. Make sure the hardware

not

configuration matches your software’s needs.

 

Check the DVD/CD’s documentation.

 

 

 

Check the type of DVD/CD you are using. The

 

drive supports:

 

DVD-ROM: DVD-ROM, DVD-Video

 

CD-ROM: CD-DA, CD-Text, Photo CD

 

(single/multi-session), CD-ROM

 

Mode 1, Mode 2, CD-ROMXA Mode

 

2 (Form1,Form2), Enhanced CD(CD-

 

EXTRA),CD-G(Audio CD only),

 

Addressing Method 2

 

 

 

Check the region code on the DVD. It must

 

match that on the DVD drive. Region codes are

 

listed in the DVD-ROM drive section in

 

Chapter 2, The Grand Tour.

 

 

DVD does not play

Some video discs might not play properly in a

correctly in an optional

Expansion Station. Play the disc in the DVD-

Expansion Station

ROM drive installed in the computer.

 

If problems persist, contact your dealer.

 

 

TOSHIBA TE2300

9-8