Troubleshooting

Modem

Problem

Procedure

Communication

Make sure the computer’s internal modem

software can't

settings are correct. Refer to Phone and Modem

initialize modem

Options in the Control Panel.

 

 

You can hear a dial

If the call is going through a PBX machine, make

tone but can't make a

sure the communication application’s tone dial

call

detection feature is disabled.

 

 

You place a call, but a

Make sure the settings are correct in your

connection can't be

communications application.

made

 

 

 

After making a call

Make sure the tone or pulse selection in your

you can’t hear a ring

communications application is set correctly.

 

 

Communication is cut

The computer will automatically cut off

off unexpectedly

communication when connection with the carrier

 

is not successful for a set time interval. Try

 

lengthening this time interval.

 

 

A CONNECT display

Check the error control setting in your

is quickly replaced by

communications application.

NO CARRIER

 

 

 

Character display

In data transmission, make sure the parity bit

becomes garbled

and stop bit settings correspond with those of

during a

the remote computer.

communication

Check the flow control and communication

 

 

protocol.

 

 

You cannot receive an

Check the rings before auto answer setting in

incoming call

your communications application.

 

If problems persist, contact your dealer.

 

 

TOSHIBA TE2300

9-16