Troubleshooting

Check the type of CD/DVD you are using. The drive supports:

DVD-ROM: DVD-ROM, DVD-Video

CD-ROM: CD-DA, CD-Text, Photo CD (single/multi-session), CD-ROM Mode 1, Mode 2, CD-ROM XA Mode 2 (Form1, Form2), Enhanced CD (CD-EXTRA), Addressing Method 2

Check the region code on the DVD. It must match that on the DVD-ROM. Region codes are listed in the Optical disc drives section in Chapter 2, The Grand Tour.

DVD-ROM&CD-R/RW drive

For more information, refer to Chapter 4, Operating Basics.

Problem

Procedure

You cannot access

Make sure the drive’s disc tray is securely

a CD/DVD in the drive

closed.

Press gently until it clicks into place.

 

 

 

 

Open the disc tray and make sure the CD/DVD is

 

properly seated. It should lie flat with the label

 

facing up.

 

 

 

A foreign object in the disc tray could block laser

 

light from reading the CD/DVD. Make sure there

 

is no obstruction. Remove any foreign object.

 

 

 

Check whether the CD/DVD is dirty. If it is, wipe it

 

with a clean cloth dipped in water or a neutral

 

cleaner. Refer to the Media care section in

 

Chapter 4 for details on cleaning.

 

 

Some CD/DVDs run

The software or hardware configuration may be

correctly, but others do

causing a problem. Make sure the hardware

not

configuration matches your software’s needs.

 

Check the CD/DVD's documentation.

User’s Manual

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