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Toshiba Where to write, China, Spain, India, Canada, France, In Europe, Australia, Singapore, Netherlands, United Kingdom, Outside of Europe, Germany & Austria

Models: Satellite Pro S300 TECRA A10 TECRA M10 TECRA P10 TECRA S10

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Troubleshooting

Where to write

If you are still unable to solve the problem and suspect that it is hardware related, write to TOSHIBA at the nearest location listed below:

Outside of Europe	In Europe
Australia	Germany & Austria
TOSHIBA Australia Pty. Ltd.	TOSHIBA Europe (I.E.) GmbH
Information Systems Division	Geschäftsbereich,
Building C, 12-24 Talavera Rd,	Deutschland-Österreich
North Ryde, 2113, NSW, Australia.	Hammfelddamm 8, D-41460 Neuss,
	Germany

Canada	France
TOSHIBA of Canada Ltd.	TOSHIBA Systèms France S.A.
191 McNabb Street, Markham,	7, Rue Ampère B.P. 131, 92804
Ontario L3R 8H2	Puteaux Cedex

China	Netherlands
TOSHIBA Personal Computer &	TOSHIBA Information Systems,
Network (Shanghai) Co., Ltd.	Benelux B.V.
43F, Hong Kong New World Tower,	Rivium Boulevard 41 2909 LK
No. 300 Huaihai Zhong Road,	Capelle a/d IJssel
Shanghai, P. R. China 200021

Singapore	Spain
TOSHIBA Singapore Pte. Ltd.	TOSHIBA Information Systems,
438B Alexandra Road #06-01	ESPAÑA
Alexandra Technopark Singapore	Parque Empresarial San Fernando
119968	Edificio Europa, la Planta, Escalera
	A 28830 Madrid

United States of America	United Kingdom
TOSHIBA America Information	TOSHIBA Information Systems
Systems, Inc.	(U.K.) Ltd.
9740 Irvine Boulevard Irvine,	TOSHIBA Court Weybridge
California 92618 USA	Business Park Addlestone Road
	Weybridge, Surrey KT15 2UL

India

TOSHIBA India Pvt Ltd.

PC Division 6th Floor, DR Gopal Das Bhawan Barakhamba Road, Delhi-110001, India

The Rest of Europe

TOSHIBA Europe (I.E.) GmbH Geschäftsbereich, Deutschland- Österreich Hammfelddamm 8, D- 41460 Neuss, Germany

User’s Manual

8-30

Contents

Page Table of Contents Preface General Precautions Chapter 1 Getting Started Chapter 2 The Grand Tour Chapter 3 Hardware, Utilities and Options Chapter 4 Operating Basics Chapter 5 The Keyboard Chapter 6 Power and Power-UpModes HW Setup Chapter 8 Troubleshooting Appendix A Specifications Appendix B Display Controller and Video mode Glossary Index Copyright Disclaimer Trademarks FCC information EU Conformity Statement VCCI Class B Information Modem warning notice Japan regulations Pursuant to FCC CFR 47, Part 68: Type of service Telephone company procedures If problems arise Disconnection Fax branding Instructions for IC CS-03certified equipment Notes for Users in Australia and New Zealand c/ Automatic calls to different numbers shall be not less than 5 seconds apart ■The correct settings for use with this modem in New Zealand are as follows: ATB0 (CCITT operation) AT&G2 (1800 Hz guard tone) AT&P1 (Decadic dialing make-breakratio =33%/67%) ATS0=0 (not auto answer) ATS6=4 (Blind dial delay) General conditions An invoice for $NZ1237.50 will be sent under separate cover Following information is only valid for EU-memberStates: Disposing of the computer and the computer's batteries Optical disc drive safety instructions DVD-ROM& CD-R/RWdrive DW-224S DVD Super Multi with Double Layer Recording DV-W28S Panasonic Communications DVD Super Multi with Double Layer Recording UJ870 International precautions OBS VAROITUS Preface Conventions Icons Keys ENTER Key operation CTRL Terminology HDD or Hard disk drive General Precautions Provide adequate ventilation Creating a computer-friendlyenvironment Stress injury Heat injury Pressure or impact damage PC Card overheating Mobile phones Instruction Manual for Safety and Comfort Getting Started Equipment checklist Software Getting Started Connecting the AC adaptor ■Do not use a 3-pinto 2-pinconversion plug Battery DC IN Opening the display The display panel can be opened to a wide range of angles for optimal viewing ■Do not press or push on the display panel ■Do not lift the computer by the display panel Turning on the power Power ■Volume cannot be adjusted during Windows Setup 1.Open the display panel 2.Press and hold the computer's power button for two or three seconds Make sure the Hard Disk Drive Optical Disc Drive 3.Click Start 4.Click the arrow button ( ) located in the power management buttons Benefits of Sleep Mode Executing Sleep Mode Sleep Mode limitations Benefits of Hibernation Mode Starting Hibernation Mode Automatic Hibernation Mode Data save in Hibernation Mode System Recovery Options System Recovery Restoring the pre-installedsoftware from the Recovery hard disk drive ESC 1.Turn off your computer 2.While holding down 0 (zero) key on the keyboard, turn on your computer A menu will be displayed from which you should follow the Restoring the pre-installedsoftware from your created Recovery Discs F12 C:\TOSAPINS The Grand Tour Front with the display closed Left side Wireless Slide this switch to the right to turn off Wireless communication LAN, Bluetooth™ and Wireless WAN functions switch Slide it to the left to turn on the functions Right side Modem jack connect the modem directly to a telephone line Some models are equipped with a modem jack ■Connect the built-inmodem only to ordinary analog phone lines ■Never connect the built-inmodem to a digital line (ISDN) Back Underside Memory module slot Battery release latch Battery lock Front with the display open such as Windows Live Messenger. Camera Assistant Software Touch Pad Touch Pad control buttons Stereo speakers Power button TOSHIBA Assist TOSHIBA Presentation button Indicators The Wireless communication indicator blinks Keyboard indicators CAPS LOCK Optical disc drives 5Russia, Indian Subcontinent, Africa, North Korea, Mongolia 6China Writable discs CDs CD-R DVD-ROMdrive DVD read CD read DVD-ROM&CD-R/RWdrive CD-Rwrite AC adaptor Hardware, Utilities and Options Hardware Memory Memory slots Video RAM Start -> Control Panel -> Appearance and Personalization -> Personalization -> Display Clock (RTC) and calendar AC adaptor The AC adaptor provides power to the system and recharges the batteries when they are low. It comes with a detachable power cord which will Legal Footnote (Hard Disk Drive (HDD) Capacity)*5 Optical disc drive Drive this computer ■ DVD-ROMdrive Legal Footnote (Graphics Processor Unit ("GPU"))*7 Sound Sound system Multimedia Communications Special features Display automatic power off *1 HDD automatic power off *1 System automatic Sleep/Hibernation Mode *1 Keypad overlay A ten-keynumeric keypad is integrated into the keyboard. Please refer to the Keypad overlay section in Chapter 5, The Keyboard, for information on using this feature Power on password Heat dispersal *1 TOSHIBA HDD Protection Hibernation Mode Sleep Mode TOSHIBA Value Added Package TOSHIBA Zooming Utility TOSHIBA PC Diagnostic Tool TOSHIBA Password Utilities and Applications Bluetooth Stack for Windows by Toshiba such as printers and mobile phones TOSHIBA SD Memory Boot Utility All Programs Utilities TOSHIBA Disc Creator TOSHIBA -> CD&DVD Applications -> Disc Creator TOSHIBA DVD-RAM TOSHIBA USB Sleep and Charge Utility TOSHIBA -> Utilities -> USB Sleep and Charge Trusted Platform Optional devices Inserting a PC Card To insert a PC Card, follow the steps as detailed below: 1.Insert the PC Card into the PC Card slot on the side of the computer 2.Press the PC Card gently to ensure a firm connection is made Removing a PC Card To remove a PC Card, follow the steps as detailed below: 1.Open the Safely Remove Hardware icon on the Windows Taskbar 2.Point to PC Card and click the left Touch Pad control button 3.Press the PC Card eject button to partially extend it out of the computer Inserting a Smart Card Bridge media slot ■This Bridge media slot supports the following memory media ■Memory Stick (Memory Stick, Memory Stick PRO, Memory Stick PRO Duo) ■xD picture card ■MultiMediaCard (MMC™) ■Please note that an adaptor is required to use miniSD/microSD Card Formatting an SD/SDHC memory card Memory card care About the write-protect Inserting a memory media Removing a memory media 2.Point to memory media and click the left Touch Pad control button 3.Press the memory media to partially extend it out of the computer 4.Grasp the media and remove it Bridge Media slot Additional memory module Point to note about memory module error Installing a memory module Page 8.Seat the memory module cover in place and secure it with one screw Take care to ensure that the memory module cover is firmly closed Install the battery pack - refer to 10.Turn your computer over System Page External monitor Connecting the monitor cable 1.Turn the computer's power off 3.Turn the external monitor's power on 4.Turn the computer's power on USB FDD Kit Connecting the USB floppy diskette drive e the connector is properly align Disconnecting the USB floppy diskette drive Wait for the 2.Click the Safely Remove Hardware icon on the Windows Taskbar 3.Click the USB floppy diskette drive device that you want to remove eSATA (External Serial ATA) Disconnecting an eSATA device 3.Click an eSATA device that you want to remove i.LINK (IEEE1394) ■Digital video cameras ■Hard disk drives Connecting the i.LINK (IEEE1394) cable Disconnecting the i.LINK (IEEE1394) cable 2.Point to i.LINK (IEEE1394) device and click Serial port TOSHIBA Express Port Replicator The following ports are available on the TOSHIBA Express Port Replicator ■RJ45 LAN jack ■External monitor port ■DC IN 15V jack Security lock Connecting the security lock Optional accessories Operating Basics TOSHIBA Dual Pointing Device Click: Double-click: Tap twice Drag and drop: Using the AccuPoint AccuPoint precautions Using the Fingerprint Sensor How to Swipe your Finger Points to note about the Fingerprint Sensor Do not scratch or poke the sensor with your nails or any hard or sharp objects ■Do not press the sensor strongly ■Do not paste stickers or write on the sensor Do not touch the sensor with a finger or any other object which may have a ■The recognition success rate may differ from user to user Setup Procedure Please use the following procedure when first using fingerprint authentication Fingerprint Registration Fingerprint Enrollment 6.Register your fingerprint on the Fingerprint Image Capture screen Successfully combined When the Store To Sensor Store fingerprint to Sensor In use, please be aware of the following limitations of the fingerprint sensor: Toshiba does not guarantee that this fingerprint recognition technology will be Points to note about the Fingerprint Utility software The Encrypting File System (EFS) is a Windows Vista feature Windows Logon via Fingerprint Authentication Fingerprint Pre-OSAuthentication General BACK SPACE [Password =] How to Enable Fingerprint Pre-OSAuthentication Settings Fingerprint Single-SwipeSign On Feature How to Enable Fingerprint Single-SwipeSign On Feature Fingerprint utility limitations ■The recognition success rate may differ from user to user Web Camera Using the TOSHIBA Face Recognition Registratio Management Register face Registration Skip How to Delete the Face Recognition Data The Management screen is displayed 2.Select a user which is deleted in the Management screen If you do not want the data to be deleted, click the Clicking on the Using optical disc drives Loading discs is not seated properly when the Removing discs To remove the CD/DVD, follow the steps as detailed below: How to remove CD/DVD when the disc tray will not open Writing CDs on DVD-ROM&CD-R/RWdrives Data deleted/erased from a ■CD-RW(Ultra Speed +) media should not be used as data may be lost or damaged When writing or rewriting Always copy data from the hard disk drive to the optical media - do not use the ■Do not perform any of the following actions: Writing CD/DVDs on DVD Super Multi drives Important message TOSHIBA does not bear responsibility for the following: Damage to any Any change or loss of the recorded contents of ■Damage that may be caused by using third party equipment or software Page Page Page TOSHIBA Disc Creator ■DVD Video cannot be created using TOSHIBA Disc Creator ■DVD Audio cannot be created using TOSHIBA Disc Creator DVD-RAM You cannot back up Media care Sound System Microphone Level Recording Devices Properties Levels Microphone Boost Power Management Speaker Configuration Default Format TOSHIBA Mic Effect Modem Select either a region from the region menu or a telephony location from the Properties menu Setting AutoRun Mode Open the Dialing Properties dialog box after selecting region Connecting the modular cable To connect the modem's modular cable, follow the steps as detailed below: 1.Plug the end of the modular cable into the computer's modem jack 2.Plug the other end of the modular cable into a telephone jack Do not pull on the cable or move the computer while the cable is connected Wireless communications ■Frequency Channel Selection of 5GHz for IEEE 802.11a or/and IEEE802.11n draft ■Roaming over multiple channels ■Card power management Wired Equivalent Privacy (WEP) data encryption based on an ■Wi-FiProtected Access™ (WPA™) Bluetooth wireless technology Worldwide operation Radio links Bluetooth Stack for Windows by TOSHIBA Product Support: LAN LAN Active Link Disconnecting the LAN cable Computer Handling Using the Hard Disk Drive (HDD) Protection TOSHIBA HDD Protection Properties HDD Protection Settings HDD Protection You can choose whether to enable or disable TOSHIBA HDD Protection Detection Level Using the TOSHIBA USB Sleep and Charge Utility In that case, if there is a USB port that does not have the USB Sleep and Charge function-compatibleicon (), attach the mouse or keyboard to it If all USB ports have the USB Sleep and Charge function-compatible icon ( ), change the "USB Sleep and Charge function" setting to [Disabled] Starting the USB Sleep and Charge Utility Heat dispersal The Keyboard Typewriter keys Function keys: F1 … F12 Soft keys: FN key combinations Hot keys Sleep: Pressing FN + F3 switches the system to Sleep Mode Hibernate: Pressing FN + F4 switches the system to Hibernation Mode Output: Pressing FN + F5 changes the active display device Brightness Down Brightness Up Windows special keys Keypad overlay Generating ASCII characters Power and Power-UpModes Power conditions Monitoring of power condition Battery Extended Capacity Battery Pack (Included with some models, or option) High Capacity Battery Pack (Included with some models, or option) Real Time Clock (RTC) battery S **** RTC battery is low or CMOS checksum is inconsistent Press [F1] key to set Date/Time The computer's RTC battery is a Charging the batteries You must recharge a battery pack when it becomes discharged Procedures Time Battery charging notice Monitoring battery capacity Maximizing battery operating time ■Processor speed ■Screen brightness ■System Sleep Mode ■System Hibernation Mode 5.Charge the battery pack until the Battery indicator glows green ■If you have extra battery packs, rotate their use ■Store spare battery packs in a cool dry place out of direct sunlight Replacing the battery pack Please be aware that the battery pack is classified as a consumable item Installing the battery pack TOSHIBA Password Utility ■Change (button) ■Owner String (text box) (text box) User Token field ■Create (button) Supervisor Password C:\Program Files\Toshiba\PasswordUtility\TOSPU.exe This utility lets you do the following: ■Register, delete or change the Supervisor Password ■Create or invalidate a Supervisor Password token Power-upmodes Panel power on/off System automatic Sleep/Hibernation HW Setup Accessing HW Setup HW Setup window Setup Power On Display Boot Priority Options HDD Priority Options USB Memory BIOS Support Type Wake-upon Keyboard Dynamic CPU Frequency Mode Wake-upon LAN Built-inLAN Device Configuration USB KB/Mouse Legacy Emulation USB-FDDLegacy Emulation Troubleshooting Problem solving process Analyzing the problem Hardware and system checklist System start-up Self test Boot Priority Power Overheating power down Problem Procedure AC power ProblemProcedure Battery Power saver Select a power plan in the Power Options Real Time Clock The following message is Displayed on the screen: 1.Press the F1 key - the BIOS setup application will load 2.Set the date in the System Date field 3.Set the time in the System Time field Internal display panel Hard disk drive Page Page DVD-ROM: DVD-ROM, DVD-Video CD-ROM: CD-DA, CD-Text,Photo CD (single/multi-session), CD-ROM DVD Super Multi drive USB floppy diskette drive Drive does not operate the drive to ensure that it is properly attached Some programs run The computer's software or hardware SD/SDHC Card Memory Stick Memory Stick/Memory Remove the Memory Stick/Memory Stick Stick PRO/Memory PRO/Memory Stick PRO Duo from the computer MultiMediaCard Dual Pointing device Touch Pad/AccuPoint Click Start -> Control Panel -> Hardware and Sound -> Mouse icon The on-screenpointer moves too fast or too slow To access this utility, click Start -> Control Panel -> Hardware and Sound -> Mouse USB mouse Fingerprint Sensor USB device USB device does not Remove the USB device from the computer and then reconnect it to a free port it in order to Ensure that any required USB device drivers are Page eSATA device If there is an error in Slot B: orange once, then green twice If there are errors in both Slot A and Slot B: orange twice, then green twice 2.Disconnect the AC adaptor and all peripheral devices 3.Remove the battery pack 4.Remove the incompatible memory module Sound system Volume control dial i.LINK (IEEE1394) device Add Modem CONNECT CARRIER LAN Bluetooth TOSHIBA support Where to write Outside of Europe In Europe Australia Germany & Austria Specifications Physical Dimensions Environmental Requirements Power Requirements Computer Built-inModem Network control unit (NCU) Type of NCU Data transmission and reception speed 600 bps Data reception only with 56000 bps Display Controller and Video mode Display controller Video mode Wireless LAN Card Specifications Radio Characteristics Supported Frequency Sub-bands 5GHz Band Channels Sets (Wireless IEEE 802.11 Revision a and n draft 2.0) 5170*2 5180*2 5190*2 5200*2 1325660*2 1365680*2 1405700*2 1495745*2 1535765*2 Bluetooth wireless technology Interoperability Bluetooth wireless technology and your Health Regulatory statements USA-FederalCommunications Commission (FCC) ■Reorient or relocate the receiving antenna ■Increase the distance between the equipment and the receiver Caution: Exposure to Radio Frequency Radiation Taiwan Using Bluetooth Adaptor from TOSHIBA equipment in Japan 1. Sticker Please put the following sticker on computer incorporating this product Device Authorization AC Power Cord and Connectors Finland: Sweden: France: Switzerland: Germany: TOSHIBA Anti-theftProtection Timer TOSHIBA PC Health Monitor Starting the TOSHIBA PC Health Monitor If a TOSHIBA PC Health Monitor message is displayed Cleaning the cooling module 7.Slide the Cooling module cover back into place on the computer to reattach Install the battery pack (refer to the 9.Turn your computer over Legal Footnotes Non-applicableIcons*1 CPU*2 Memory (Main System)*3 Battery Life*4 Hard Disk Drive (HDD) Capacity*5 LCD*6 Graphics Processor Unit ("GPU")*7 Wireless LAN*8 Copy Protection*9 Images*10 Glossary IEEE: IMSM: I/O: IRQ: KB: bit: boot: boot disk: bootable disk: See system disk bps: buffer: CMOS: cold start: COM1, COM2, COM3 and COM4: commands: compatibility: disable: To turn a computer option off. See also enable disk drive: disk storage: display: documentation: enable: To turn on a computer option. See also disable erase: See delete delete escape: 2) A means of aborting the task currently in progress hertz: A unit of wave frequency that equals one cycle per second host computer: hot key: HW Setup: icon: To physically connect one system or device to another to exchange information interrupt request: A signal that gives a component access to the processor I/O: I/O devices: keyboard: megabyte (MB): megahertz: memory: menu: microprocessor: output: The results of a computer operation. Output commonly indicates data parallel: parity: password: PC card: RJ45: A modular LAN jack Read Only Memory (ROM): S/P DIF: A standard of digital interface for audio SCSI: SD/SDHC Card: serial: SIO: soft key: software: volatile memory: warm start: Wi-Fi: window: Wireless LAN: Index