Troubleshooting

If an error occurs, with your T.sonic™ 520, please first check the information listed below before taking your T.sonic™ 520 for repair. If you are unable to remedy a problem from the following hints, please consult your dealer, service center, or local Transcend branch office. We also have a FAQ and Support on our websites.

Driver CD cannot auto-run in Windows

Enter Device Manager in the Control Panel and enable the Auto-Insertfunction of the CD-ROM drive. Alternatively, you can manually execute the T.sonic.EXE from the driver CD.

Operating system cannot detect the T.sonic™ 520

Check the following:

1.Is your T.sonic™ 520 properly connected to the USB port? If not, unplug it and plug it in again.

2.Is your T.sonic™ 520 connected to the Mac keyboard? If yes, unplug it and plug it into an available USB port on your Mac Desktop instead.

3.Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard) to enable it.

4.Is the necessary driver installed? If your computer is using Windows98SE, you must insert the Driver CD into the CD-ROM and refer to the “Driver Installation for Windows98SE” section to complete the driver installation before using your T.sonic™ 520. A driver is not required for WinME/2000/XP, MacOS 10.0 or later, or LinuxKernel 2.4 or later

Cannot power on

Check the following:

1.Is the T.sonic™ 520 connected to your computer? If yes, unplug it.

2.Is the LOCK switch set to “LOCK”? If yes, set it to the “OFF” position.

3.Is the battery inserted correctly? If not, reverse the battery.

4.Is the battery out of power? If yes, please replace it with a new battery.

Cannot download MP3 or WMA files to the T.sonic™ 520

As required, uninstall the driver and re-install it. If this doesn’t work, see the Recover Your T.sonic

™520 Chapter to recover your T.sonic™ 520.

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Transcend Information T.sonic 520 user manual Buttons don’t work