Transcend Information TS2GMP630, TS4GMP630 user manual Troubleshooting

Troubleshooting

If a problem occurs with your MP630, please first check the information listed below before taking your MP630 for repair. If you are unable to remedy a problem from the following hints, please consult your dealer, service center, or local Transcend branch office. We also have FAQ and Support services on our websites.

Software CD cannot auto-run in Windows®

Go to the Device Manager in the Control Panel and enable the Auto-Insertfunction for the CD-ROM drive. Alternatively, you can manually run the “MP630.EXE” file on the software CD.

Operating system cannot detect the MP630

Check the following:

1.Is your MP630 properly connected to the USB port? If not, unplug it and plug it in again.

2.Is your MP630 connected to the Mac keyboard? If yes, unplug it and plug it into an available USB port on your Mac Desktop.

3.Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard) to enable it.

Cannot Power ON

Check the following:

1.Is the MP630 connected to your computer? If yes, unplug it.

2.Is the LOCK switch set to “LOCK”? If yes, set it to the “OFF” position.

3.Is the battery out of power? If yes, please recharge the battery.

Cannot download MP3, WMA, WMA-DRM10,or WAV files to the MP630

As required, uninstall and re-install the driver. If this doesn’t work, try Resetting the unit and if this fails, please see the “Restoring Factory Defaults” section to recover your MP630.

Buttons aren’t working

Is the LOCK switch set to “LOCK”? If yes, set it to the “OFF” position.

Troubleshooting

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