Appendix A

Appendix A

Troubleshooting

This Appendix covers the most likely problems and their solutions.

Overview

A

This chapter covers some common problems that may be encountered while using the Broadband VPN Gateway and some possible solutions to them. If you follow the suggested steps and the Broadband VPN Gateway still does not function properly, contact your dealer for further advice.

General Problems

Problem 1: Can't connect to the Broadband VPN Gateway to configure it.

Solution 1: Check the following:

The Broadband VPN Gateway is properly installed, LAN connections are OK, and it is powered ON.

Ensure that your PC and the Broadband VPN Gateway are on the same network segment. (If you don't have a router, this must be the case.)

If your PC is set to "Obtain an IP Address automatically" (DHCP client), restart it.

If your PC uses a Fixed (Static) IP address, ensure that it is using an IP Address within the range 192.168.0.2 to 192.168.0.254 and thus com- patible with the Broadband VPN Gateway 's default IP Address of 192.168.0.1.

Also, the Network Mask should be set to 255.255.255.0 to match the Broadband VPN Gateway.

In Windows, you can check these settings by using Control Panel- Network to check the Properties for the TCP/IP protocol.

Internet Access

Problem 1: When I enter a URL or IP address I get a time out error.

Solution 1: A number of things could be causing this. Try the following troubleshooting steps.

Check if other PCs work. If they do, ensure that your PCs IP settings are correct. If using a Fixed (Static) IP Address, check the Network Mask, Default gateway and DNS as well as the IP Address.

If the PCs are configured correctly, but still not working, check the Broadband VPN Gateway. Ensure that it is connected and ON. Connect to it and check its settings. (If you can't connect to it, check the LAN and power connections.)

If the Broadband VPN Gateway is configured correctly, check your Internet connection (DSL/Cable modem etc) to see that it is working correctly.

Problem 2: Some applications do not run properly when using the Broadband VPN

Gateway.

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TRENDnet TW100-BRV324 manual Troubleshooting, Appendix A, General Problems, Internet Access, Overview

TW100-BRV324 specifications

The TRENDnet TW100-BRV324 is a versatile broadband router designed to provide small to medium-sized businesses with reliable networking capabilities. One of its key features is its built-in firewall security, which ensures robust protection against unauthorized access and threats from the internet. This appliance uses Stateful Packet Inspection (SPI), providing a comprehensive barrier against a variety of cyber threats.

Equipped with a DHCP server, the TW100-BRV324 simplifies IP address assignment, allowing administrators to manage network resources efficiently. The device supports both DHCP and static IP configurations, making it flexible for various network setups. Additionally, it offers VPN pass-through capabilities, allowing secure remote access for users needing to connect to the corporate network from outside.

The TW100-BRV324 is noted for its impressive NAT (Network Address Translation) capabilities, which enable multiple devices on a local network to access the internet through a single public IP address. This feature is particularly beneficial in saving costs related to IP addresses while enhancing network management. Furthermore, it boasts an integrated 4-port switch, facilitating wired connections for several devices in a local area network (LAN).

In terms of connectivity, the router supports 10/100 Mbps Ethernet, providing sufficient bandwidth for most small business applications. The device is also easy to set up, thanks to its user-friendly web-based interface, which guides users through the configuration process. This simplicity makes it suitable for individuals with varying levels of networking expertise.

The TW100-BRV324 supports multiple connection types, including DSL and cable internet, ensuring compatibility with various ISPs. Additionally, it embeds Quality of Service (QoS) features, allowing network administrators to prioritize traffic. This is crucial for ensuring that bandwidth-intensive applications, such as video conferencing and VoIP, receive the necessary resources for optimal performance.

In summary, the TRENDnet TW100-BRV324 is a robust and feature-rich router well-suited for small to medium-sized businesses. With its combination of security features, flexible configurations, and user-friendly management tools, it offers a powerful solution for those seeking reliable network performance without the need for extensive technical knowledge.