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Tripp Lite B064-032-04-IP owner manual Appendix, General Operation Troubleshooting, Problem Action

Models: B064-032-02-IP B064-016-02-IP B064-032-04-IP

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Appendix

General Operation Troubleshooting

Problem

Action

 

 

Erratic Operation

Reset the unit by pressing and holding the Reset button on the front of the unit for longer than three

 

seconds.

 

 

I can’t access the B064-Series KVM

If the B064-Series KVM Switch is behind a router, the router’s Port Forwarding (also referred to as

Switch, even though I have specified the

Virtual Server) feature must be configured.

IP address and port number correctly.

 

Mouse and/or Keyboard not responding.

• If accessing the KVM via local console, unplug and replug the cable(s) from the console port(s).

 

• Turn the connected computer/server off and then back on. All connected devices need to be powered

 

off when connecting to the KVM.

 

 

Sudden loss of network connection.

Close your B064-Series KVM Switch connection. Wait approximately 30 seconds, and log in again.

 

 

No video display on the remote console.

• Make sure the resolution of the monitor being used to display the remote computer/server is higher

 

than that of the remote computer/server.

 

• Make sure the OSD toolbar is closed. Sometimes mouse movement is required to bring the screen out

 

of sleep mode. If the OSD toolbar is open, your mouse input is not being received by the remote

 

computer/server.

 

 

When logging in from a browser, the

If a login string has been set, make sure to include the forward slash and correct login string when you

following message appears: 404

specify the B064-Series KVM Switch IP address.

Object Not Found.

 

 

 

When I log in, the browser generates a

The certificate can be trusted. (See Trusted Certificates page 15 for details)

CA Root certificate is not trusted, or a

 

Certificate Error response.

 

There are two mouse pointers after the

The KVM automatically defaults to show both the local and remote mouse pointers. You can choose to

remote system is accessed.

display both mouse pointers at the same time or only the remote mouse pointer. (See Mouse Pointer

 

Type on page 23 for details.)

 

 

The display on the remote console is

• Switch ports to a port with a different resolution and then switch back.

distorted and performing an Autosync

• Lower the resolution and refresh rate for the computer/server connected to the port.

doesn’t resolve the problem.

 

I can log in with my Username and

The Local Console only supports logins for usernames and passwords that contain the following

Password from a remote location, but

characters: A – Z, 0 – 9, and Space. If your Username or Password contains characters other than

cannot log in from the Local Console.

these, you will not be able to log in from the Local Console.

 

 

Administration Troubleshooting

Problem

Action

 

 

After upgrading the firmware and

Clear your browser’s cache. Delete all temporary internet files and cookies. Close the browser and

logging back in, the B064-Series KVM

reopen it to log in with a new session.

Switch appears to still be using the old

 

firmware version.

 

 

 

AP Windows Client Troubleshooting

Problem

Action

 

 

Windows Client won’t connect to the

DirectX 7.0 or higher must be installed on your computer.

B064-Series KVM Switch.

 

Remote mouse pointer is out of sync.

• Perform a Video Auto Sync. (See Video Settings on pages 20-21 for details) This will most often sync

 

the local and remote mouse pointers.

 

• Use the Adjust Mouse Hotkey command. (See Adjust mouse on page 19 for details)

 

• If this does not work, see Manual Mouse Synchronization on page 23.

 

 

Part of remote window is off my monitor.

• If Keep Screen Size is not enabled (see Screen Options on page 19), try performing a Video Auto

 

Sync (see Video Settings on pages 20-21) to sync the local and remote monitors. If this does not work,

 

you may have to manually adjust the Screen Position in the Video Settings screen.

 

• If Keep Screen Size is enabled, areas that are off the screen can be accessed by positioning the

 

mouse pointer on the far side of the area you want to scroll to.

 

 

The remote screen is rotated 90 degrees.

Enable Keep Screen Size. (See Control Panel Configuration on page 19)

 

 

I cannot run Net Meeting when the

Enable Keep Screen Size. (See Control Panel Configuration on page 19)

Windows Client is running.

 

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Tripp Lite B064-032-04-IP Appendix, General Operation Troubleshooting, Administration Troubleshooting, Problem Action
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B064-032-02-IP, B064-016-02-IP, B064-032-04-IP specifications

Tripp Lite is renowned for its high-quality connectivity solutions, and their line of IP-based KVM switches, including models B064-032-04-IP, B064-016-02-IP, and B064-032-02-IP, showcases exceptional features designed for professional environments. These devices are specifically engineered to facilitate seamless control and management of multiple servers or computers through a single console.

The Tripp Lite B064-032-04-IP provides comprehensive KVM switching capabilities, supporting up to 32 servers over IP. This model is perfect for large data centers or IT environments where remote access to multiple systems is necessary. It features a user-friendly web interface that simplifies management, allowing administrators to switch between and control connected systems with ease. Additionally, it includes robust security measures, such as HTTPS and SSH protocols, ensuring that unauthorized access is prevented.

On a smaller scale, the B064-016-02-IP and B064-032-02-IP models cater to different user needs. The B064-016-02-IP manages up to 16 servers and offers similar IP-based access, making it ideal for medium-sized businesses. It includes a built-in Cat5e/6 KVM switch that allows users to control multiple computers using a single keyboard, mouse, and monitor, significantly reducing the clutter of cables.

The B064-032-02-IP strikes a balance between the two, supporting 32 devices while maintaining a streamlined design. This model is particularly appealing for small to midsize organizations that require flexibility to grow without unnecessary complexity.

All three models are compatible with various operating systems and provide multiple connectivity options, including VGA and HDMI, to cater to diverse setups. They also support high-definition video resolutions, ensuring that users experience clear, crisp visuals.

In terms of reliability, these KVM switches are crafted using advanced components and adhere to stringent quality standards, enabling them to perform efficiently in demanding environments. With features like hot-plugging capability, users can add or remove servers without shutting down, ensuring minimal disruption to operations.

Collectively, the Tripp Lite B064 models offer a powerful and flexible solution for managing computers and servers in various settings, combining technology, security, and ease of use to meet the needs of modern IT infrastructures.